Internet Support; Canon Usa's E-Support Center Website; Canon Usa's Partner Portal Website - Canon imageRUNNER ADVANCE DX 6870i Service Manual

Canon
C.

Internet Support

Canon USA's Engineering Services and Solutions Division provides high-
quality Support via the Internet, and is only available for Canon USA's
Authorized Servicing Dealers.

1. Canon USA's e-Support Center Website

To access internet support, go to the
The e-Support Center Website
and Technicians access to technical support information via the World
Wide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail message
• Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download firmware and software drivers
• Track or close logged cases
• Review all open cases

2. Canon USA's Partner Portal Website

Canon USA's
Service, Canon Network Access and the Learning Zone.
The Service and Support link provides access to view and download
Service Guides, Customer Expectation Documents and Service
Revenue/Profit Calculators.
Access is limited to an Authorized Dealer's Management staff. Please
contact your Dealer Administrator to request access to the
Website.
imageRUNNER ADVANCE DX 6800 Series Service Guide
Revision 9
imageRUNNER ADVANCE DX 6800 Series Service Guide
is designed to provide Systems Engineers
Partner Portal Website
e-Support Center Website.
provides links to BICG Marketing and
Partner Portal
March 2023
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