Canon imageRUNNER ADVANCE DX 717 Series Service Manual
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Canon imageRUNNER ADVANCE DX 717 Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX 717 Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX 717 SERIES MODELS. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. Data Backup Service --------------------------------------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------- 4 E.
  • Page 5 Canon imageRUNNER ADVANCE DX 717 Series Service Guide C. Data Security ------------------------------------------------------------------------------------------------------- 20 1. Initialize All Data/Settings Function ----------------------------------------------------------------------- 20 2. HDD Data Erase Kit ------------------------------------------------------------------------------------------ 21 3. HDD Data Encryption Kit ------------------------------------------------------------------------------------ 21 4. HDD Data Erase Scheduler -------------------------------------------------------------------------------- 21 5.
  • Page 6 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 80 XII. Appendix ------------------------------------------------------------------------------------------------------ 81 A. Specifications ------------------------------------------------------------------------------------------------------ 81 B. Canon imageRUNNER ADVANCE DX 717 Series Limited Warranty ----------------------------- 90 C. List of Tables------------------------------------------------------------------------------------------------------- 91 D. List of Figures ----------------------------------------------------------------------------------------------------- 92 imageRUNNER ADVANCE DX 717 Series Service Guide...

  • Page 7: Overview

    ADVANCE and imageRUNNER ADVANCE DX host models with an Advanced Box. This enables the imageRUNNER ADVANCE DX 717 Series machine to act as a client, and share the Scan to and Print functions from the Advanced Box of the host imageRUNNER ADVANCE/imageRUNNER ADVANCE DX machine.

  • Page 8: Unified Firmware Platform

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all imageRUNNER ADVANCE DX devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported imageRUNNER ADVANCE DX devices.

  • Page 9: Data Backup Service

    C. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX device’s User mode...

  • Page 10: Configuration

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers.
  • Page 11 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 2 – Hardware Accessories Item Part Number High Capacity Cassette Feeding Unit-D1 6, 7 2915C001AA Cassette Feeding Unit-AR1 8, 9 2916C001AA Cassette Module-AG1 10, 11 2917C001AA Envelope Cassette Module-A1 11, 12...
  • Page 12 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 3 – imageRUNNER ADVANCE DX 717 Series Paper Drawer Configuration Chart Notes: • Up to three (3) Cassette Module-AG1s can be configured. If three Cassette Modules are configured on the Finisher model (iFZ), the optional Cabinet Type-U is required.
  • Page 13 4041C001AA 3 Part numbers are subject to change without notice. 19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 20 Includes the iR-ADV Security Kit-AR1 for IEEE 2600 Common Criteria Certification. Specified configurations and settings need to be applied to the device to achieve and maintain IEEE 2600 Common Criteria Certification.
  • Page 14 Object Generator Additional 1 year Maintenance 4223C002AA 3 Part numbers are subject to change without notice. 19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 21 No longer available for purchase.

  • Page 15: Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide E. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.

  • Page 16: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Hardware Accessory Options A. High Capacity Feeding Unit-D1 • Adds one 550-sheet cassette (20 lb bond (80 g/m )), one 2,100-sheet high-capacity paper deck, and a wheeled stand. • Supports paper sizes to up 8 1/2" x 14”.

  • Page 17: System Features And Options

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADVANCE DX 717 Series is enhanced by the following system-related accessories. A. Copy and Print Options PCL International Font Set-A1 • Provides Andalé font support for the PCL driver.

  • Page 18: Data Security And Wireless Options

    Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled.

  • Page 19: Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 20: Advanced Box

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 21: Network

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide C. Network The imageRUNNER ADVANCE DX 717 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE and imageRUNNER ADVANCE DX machines via the SMB/WebDAV protocol. When one machine is connected to another...

  • Page 22: Security Features

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Security Features imageRUNNER ADVANCE Series machines include comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are several ways to authenticate users at the device. However, only one Log In application can be used at a time.

  • Page 23: Ua (Universal Authentication)

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication).

  • Page 24: Device Security

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide B. Device Security The imageRUNNER ADVANCE DX 717 Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications.

  • Page 25: Security Policy Function

    HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords.

  • Page 26: Data Security

    • Optional HDD Data Erase Scheduler software • Standard Universal Send Security Feature Set • Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 27: Hdd Data Erase Kit

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 28: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 29: Universal Send Security Feature Set

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Universal Send Security Feature Set The send security features enable the user to encrypt PDF and Digital Device Signature PDF/XPS files, as well as set a password to send them safely to a file server or e-mail address. The user can also enable the recipient of a PDF or Digital Device Signature PDF/XPS file to verify which device scanned the file.

  • Page 30: Document Security

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide D. Document Security The imageRUNNER ADVANCE DX 717 Series machines offer several document security modes to protect printed and distributed documents. Secure Watermark Enables the user to embed hidden text in the background of copies. The embedded text becomes visible when copies of the document are made on a copier.

  • Page 31: Adobe Livecycle Rights Management Es Server Integration

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine, even after document creation, using the Adobe LiveCycle Rights Management ES Server.

  • Page 32: Network Security

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide E. Network Security The imageRUNNER ADVANCE DX 717 Series machines secure network communications by using IP Sec (IP Security), filtering by port number, encryption and authentication, and network port and application control.

  • Page 33: Network Port And Application Access Control

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Network Port and Application Access Control Network Port and Application Access Control enables System Administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP 3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data.

  • Page 34: Software Solutions

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Software Solutions This chapter describes the optional software solutions that can be purchased to enhance the end user’s experience and interaction with imageRUNNER ADVANCE DX machines. The various software solutions include document...

  • Page 35: Scan Management Software

    ShareScan eCopy ShareScan is an enterprise-ready, office scanning software solution that enables imageRUNNER ADVANCE DX 717 Series devices to turn paper documents into digital data that can be edited, managed, and stored electronically. imageRUNNER ADVANCE DX 717 Series Service Guide...

  • Page 36: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide C. Print/Output Management Software uniFLOW uniFLOW is a print/output management solution that can be customized to meet the needs of an organization. uniFLOW offers an organization of any size, a way to track printing and copying costs, secure sensitive documents, and enable users to print from any available printer on the network.

  • Page 37: Uniflow Online

    To purchase a uniFLOW Online license, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website.

  • Page 38: Efi Printme

    ADVANCE DX Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE DX device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption.

  • Page 39: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide D. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 40: Imageware Secure Audit Manager Express

    Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 41: Business Workflow Software

    21 No longer available for purchase. Canon Enterprise Imaging Platform Canon Enterprise Imaging Platform is a new middleware platform based on SOA (Service Oriented Architecture). It enables organizations to integrate enterprise applications with electronic and paper documents. imageRUNNER ADVANCE DX 717 Series Service Guide...

  • Page 42: Dealer Sales/Service Authorization

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide VII. Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER ADVANCE DX device, every Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate imageRUNNER...

  • Page 43: Recommended Training For Technicians With Prior Third Generation Imagerunner Advance Enterprise Device Certification

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Recommended Training Technicians with Prior Third Generation imageRUNNER ADVANCE Enterprise Device Certification This training path consists of a recommended online Hardware Update Course that prepares technicians currently trained on imageRUNNER ADVANCE enterprise devices to setup and service the imageRUNNER ADVANCE 715/615/525 III Series devices.

  • Page 44: Certification

    Update is a self-paced online training, which requires approximately 60 minutes to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easier access to the training.

  • Page 45: Service Materials

    Training is required, so that the servicing dealer can enroll in the Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE DX 717 Series Service Guide...

  • Page 46: Servicing Notes

    ADVANCE DX 717 Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE DX 717 Series devices. The imageRUNNER ADVANCE DX 717 Series devices require a NEMA 5-15 receptacle for proper operation.
  • Page 47 The internal logic and programming of the imageRUNNER ADVANCE DX 717 Series machines will not perform reliably because there is an insufficient difference between the internal operating signal voltages and the poor ground reference signal.

  • Page 48: Installation Space Requirements

    ADVANCE DX 717 Series Service Guide B. Installation Space Requirements The imageRUNNER ADVANCE DX 717 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for service and operation of the device.
  • Page 49 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 15 – imageRUNNER ADVANCE DX 717iFZ/617iFZ/527iFZ Installation Space Requirements imageRUNNER ADVANCE DX 717 Series Service Guide March 2023 Page 43 Revision 8...

  • Page 50: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on one (1) experienced technician unless otherwise specified.

  • Page 51: Serviceability

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide D. Serviceability The imageRUNNER ADVANCE DX products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE DX products, enables a reduction in the time required to service the machine’s major components.

  • Page 52: Remote Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console.
  • Page 53 Canon imageRUNNER ADVANCE DX 717 Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.

  • Page 54: Content Delivery System

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE DX devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution.
  • Page 55 Canon imageRUNNER ADVANCE DX 717 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE DX devices: Table 17 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware...
  • Page 56 Canon imageRUNNER ADVANCE DX 717 Series Service Guide c. Method C – On Demand Update The On Demand Update method provides the service technician with access to the most recent version of firmware on demand at the device. The technician also has the ability to schedule firmware installs.

  • Page 57: Remote Services Suite

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tools.
  • Page 58 Dealer Dashboard The Dealer Dashboard displays key device and user activity for the Remote Services tools. The information helps Canon USA Service Partners monitor the devices in a fleet (including total registered devices, actively reporting devices, not reporting devices, and devices without a COM TEST) and the user status (including active and inactive users, and remote services tool activity).

  • Page 59: Device Configuration Management

    The settings can be imported and exported from the current device via the Remote UI or the Device Information Delivery Settings function, or via the Service Mode to USB memory media. For more information on the DCM, see the imageRUNNER ADVANCE DX 717 Series Service Manual. Device Migration Navigator...

  • Page 60: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 61: Content Delivery System Website

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide H. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE DX device directly, without the need to go through the LMS and Service Management Service.

  • Page 62: Recommended System Engineer Requirements

    It is also important that the SE have computer skills and working knowledge • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2.

  • Page 63: Firmware Upgrades Using The Service Support Tool

    SRAM settings on the Main Controller PCB 2. • Initialize the standard area on the Flash PCB The imageRUNNER ADVANCE DX 717 Series devices support firmware downloads from the SST and a USB memory stick. When the hard disk drive is replaced, the SST is used to format the new HDD, and load software.

  • Page 64: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 65: Consumables

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 66: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 67: Periodically Replaced Parts

    O. Periodically Replaced Parts The imageRUNNER ADVANCE DX 717 Series does not have any periodically replaced parts. imageRUNNER ADVANCE DX 717 Series Service Guide...

  • Page 68: Counters

    (6) counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed). By default, the imageRUNNER ADVANCE DX 717 Series machines display 2 out of 6 counters on the Counter Status Check screen.

  • Page 69: Meap Counter

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging MEAP (Service Management Service) Application/License Information page via a Web browser. (The computer being used must be connected to the machine and network.) You can...

  • Page 70: Toner Replacement Counters

    ADVANCE DX 717 Series Service Guide Toner Replacement Counters The imageRUNNER ADVANCE DX 717 Series machines have a Toner Replacement Counter that increases after the machines recognize that a new toner bottle has been inserted. This counter is installed to provide support for billing customers who order and consume a lot of toner.

  • Page 71: Less Maintenance For Service Cost And Downtime Reduction

    The Less Maintenance strategy is solely at the discretion of the dealer; however, Canon USA encourages dealers to use this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 72: Installation/Parts Replacement By Nontechnical Staff Option

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Installation/Parts Replacement by Nontechnical Staff Option The table below details potential machine installation and parts replacement scenarios categorized by the customer type. We encourage dealers to consider other scenarios that may not be listed below, based on experience with your customers.
  • Page 73 Installation It may be difficult to designate end-users to install this machine. The imageRUNNER ADVANCE DX 717 Series main unit weighs approximately 82 lb (37 kg) (for iF models), and up to 101 lb (46 kg) (for iFZ) models); however, each machine is designed to help end-users complete installation.
  • Page 74 Canon imageRUNNER ADVANCE DX 717 Series Service Guide The “Setup Guide” on the machine’s UI helps end-users and delivery people navigate to and specify the necessary settings for installation. Figure 3 – Setup Guide The “Setup Guide” can help the end-user specify the settings described in the table below.
  • Page 75 Canon imageRUNNER ADVANCE DX 717 Series Service Guide ii. Parts Replacement The following parts replacement scenarios are examples: Scenario 1: Periodical parts replacement is based on a warning message. Scenario 2: Provide a phone-fix, identify parts to be replaced over the phone, the parts are sent, and the customer replaces them.
  • Page 76 Canon imageRUNNER ADVANCE DX 717 Series Service Guide (a) Scenario 1: Periodical Parts Replacement Based on a Warning Message This product generates a warning message to tell the customer to replace the parts at a certain time. In this case, the customer may want to have a parts stock prior to the message.
  • Page 77 Canon imageRUNNER ADVANCE DX 717 Series Service Guide (b) Scenario 2: Provide a Phone-Fix, Identify Parts to be Replaced over the Phone, the Parts Are Sent, and the Customer Replaces Them Although the device does not generate a message that tells...
  • Page 78 Canon imageRUNNER ADVANCE DX 717 Series Service Guide (c) Scenario 3: A Technician Visits the Customer Site without Replacement Parts, the Customer Notes the Replacement Parts That Are Needed, the Dealer Ships Out the Parts, and the Customer Performs the Replacement upon Receipt.
  • Page 79 Canon imageRUNNER ADVANCE DX 717 Series Service Guide b. Considerations Dealerships may need to consider the following when the customer is permitted to install/service the machine: • The customer should dispose of the machine’s box/carton and replaced parts. • The dealer should dispose of the machine’s box/carton and replaced parts as part of a regular process.

  • Page 80: Remote Support

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Remote Support As part of the Less Maintenance strategy, Canon USA encourages dealers to consider technical support for customers over the telephone. Remote support enables the dealer to resolve problems over the telephone and avoid a technician visit.
  • Page 81 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Furthermore, the imageRUNNER ADVANCE DX 717 Series machines are standard-equipped with the Remote Operator's Software Kit. This enables dealers to operate the User mode and Service mode of the machine via a customer's PC. Before using the Remote Operator function, dealers must turn the Remote Operator’s settings ‘On’...

  • Page 82: Limited Warranty Support

    This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the Canon imageRUNNER ADVANCE DX 717 Series Limited Warranty located in the Appendix. Note: There is no warranty on any consumable items or consumable parts, such as paper, toner, chemicals, or pick-up rollers.

  • Page 83: Warranty Programs

    Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full- line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products.

  • Page 84: Product Technical Support Offerings

    Canon imageRUNNER ADVANCE DX 717 Series Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products.

  • Page 85: Technical Support Escalation

    Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 8 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX 717 Series End-User End-User Contacts Servicing Dealer...

  • Page 86: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s...

  • Page 87: Appendix

    ADVANCE DX 717 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 31 – imageRUNNER ADVANCE DX 717 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE DX 717iF/717iFZ 617iF/617iFZ...
  • Page 88 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 31 – imageRUNNER ADVANCE DX 717 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX 717iF/717IFZ 617iF/617iFZ 527iF/527iFZ Weight: 16 lb bond to 36 lb bond (60 to 135 g/m...
  • Page 89 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Specifications Table 31 – imageRUNNER ADVANCE DX 717 Series Main Unit Continued Specifications Item imageRUNNER ADVANCE DX 717iF/717IFZ 617iF/617iFZ 527iF/527iFZ Desktop Models without Finisher: 19 3/4" x 23 5/8" x 24 1/4" (500 mm x 598 mm x 617 mm)
  • Page 90 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 32 – imageRUNNER ADVANCE DX 717 Productivity Productivity (ppm) Cassettes Multi-Purpose Tray Paper Type Size 1-Sided 2-Sided 1-Sided 2-Sided Thin LTRR Plain 1 Plain 2 EXECR 6 to 39 6 to 32...
  • Page 91 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 33 – imageRUNNER ADVANCE DX 617 Productivity Productivity (ppm) Cassettes Multi-Purpose Tray Paper Type Size 1-Sided 2-Sided 1-Sided 2-Sided Thin LTRR Plain 1 Plain 2 EXECR 6 to 33 6 to 27...
  • Page 92 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 34 – imageRUNNER ADVANCE DX 527 Productivity Productivity (ppm) Cassettes Multi-Purpose Tray Paper Type Size 1-Sided 2-Sided 1-Sided 2-Sided Thin LTRR Plain 1 Plain 2 EXECR 6 to 33 6 to 27...
  • Page 93 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 35 – Automatic Document Feeder Specifications Specifications Item imageRUNNER ADVANCE DX 717iF Series Original Feeding Mechanism Single-Pass Duplexing Automatic Document Feeder LGL, LTR, STMT, Business Cards, and Custom (4 1/8” x 5 7/8” to...
  • Page 94 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 36 – High Capacity Cassette Feeding Unit-D1 (Optional) Specifications Item Specifications Cassette 2: 550 sheets (20 lb bond (80 g/m Paper Capacity High Capacity Deck: 2,100 sheets (20 lb bond (80 g/m...
  • Page 95 Canon imageRUNNER ADVANCE DX 717 Series Service Guide Table 38 – Cassette Module-AG1 (Optional) Specifications Item Specifications LGL, LTR, STMT, EXEC, and Custom Size Paper Sizes (3 7/8” x 5 7/8” to 8 1/2” x 14” (99 mm x 148 mm to 216 mm x 355.6 mm))

  • Page 96: Canon Imagerunner Advance Dx 717 Series Limited Warranty

    Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.

  • Page 97: List Of Tables

    Table 1 – Configuration ........................4 Table 2 – Hardware Accessories ...................... 5 Table 3 – imageRUNNER ADVANCE DX 717 Series Paper Drawer Configuration Chart ..6 Table 4 – System Connectivity Accessories .................. 7 Table 5 – imageRUNNER ADVANCE Integrated Solutions ............8 Table 6 –...

  • Page 98: List Of Figures

    Not Have the Necessary Parts Scenario ..............72 Figure 7 – Remote Support with the Standard Remote Operator’s Software Kit ....75 Figure 8 – Canon USA Support Escalation Flow Chart .............. 79 imageRUNNER ADVANCE DX 717 Series Service Guide...

This manual is also suitable for:

Imagerunner advance dx 717ifImagerunner advance dx 717ifzImagerunner advance dx 617ifImagerunner advance dx 617ifzImagerunner advance dx 527ifImagerunner advance dx 527 ifz

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