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MN-48156-EN
REV.01
5/23
EN
For the most current manual, visit alto-shaam.com
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Service Manual
Prodigi
Classic
Control
6-10E
10-10E
7-20E
10-20E
20-10E
20-20E
®
6-10G
10-10G
7-20G
10-20G
20-10G
20-20G
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Related Manuals for Alto-Shaam Prodigi Classic Control 6-10E
Summary of Contents for Alto-Shaam Prodigi Classic Control 6-10E
- Page 1 20-10G 20-20E 20-20G MN-48156-EN For the most current manual, visit alto-shaam.com Die neueste Fassung des Handbuchs finden Sie auf alto-shaam.com REV.01 Pour la dernière version du manuel, visiter alto-shaam.com 5/23 Para obtener el manual más actual, visite alto-shaam.com Ga voor de meest recente handleiding naar alto-shaam.com За...
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Page 2: Manufacturer's Information
Copyright All rights reserved. This manual or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of Alto-Shaam, Inc. Trademarks All trademarks referenced in this documentation are the property of their respective owners. -
Page 3: Foreword
Call 800-558-8744 to reach our 24-hour emergency service call center for immediate access to local authorized service agencies outside standard business hours. The emergency service access is provided exclusively for Alto-Shaam equipment and is available throughout the United States through Alto-Shaam’s toll free number. - Page 4 INTENTIONALLY BLANK...
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Page 5: Table Of Contents
Manufacturer’s Information ......2 Foreword Alto-Shaam 24/7 Emergency Repair Service ....3 Table of Contents Safety The Meaning of Signal Words . - Page 6 INTENTIONALLY BLANK...
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Page 7: Safety
AFETY The Meaning of Signal Words This manual contains signal words where needed. These signal words must be obeyed to reduce the risk of death, personal injury, or equipment damage. The meaning of these signal words is explained below. DANGER Danger indicates a hazardous situation which, if not avoided, will result in serious injury or death. -
Page 8: Safety Precautions
AFETY Safety Precautions Before you begin Read and understand all instructions in this manual. Electrical precautions Obey these electrical precautions when using the appliance: ▪ Connect the appliance to a properly grounded outlet. Do not use the appliance if it is not properly grounded. Consult an electrician if there is any doubt that the outlet used is properly grounded. - Page 9 Alto-Shaam of all liability. Original manufacturer’s replacement parts may be substituted; however, these parts must be of equal quality and specifications as those provided by Alto-Shaam.
- Page 10 AFETY Personal Protective Wear the following Personal Protective Equipment (PPE) while cleaning the Equipment (PPE) appliance: ▪ Protective gloves ▪ Protective clothing ▪ Eye protection ▪ Face protection Service Technician Only trained personnel are permitted to service or repair the appliance. Service technicians must be knowledgeable in current codes and standards as stated by the Training appropriate agencies, such as:...
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Page 11: Operation
PERATION How to Turn On and Turn Off the Oven ▪ Before you begin The oven must be connected to electric power. ▪ Make sure the gas supply is connected. ▪ Make sure the water supply is connected. Turning on the oven To turn on the oven, do the following. -
Page 13: Components
OMPONENTS Interface Board TOP of TOP of OVEN OVEN INTERFACE BOARD INTERFACE BOARD SIDE A SIDE B BATT DO NOT USE WIFI VMC-TS-008222.ai Screen Product SW 6 SW 5 SW 4 SW 3 SW 2 SW 1 Ref. Description Orientation Vector H Landscape BATT... - Page 14 INTENTIONALLY BLANK...
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Page 15: Control Board
OMPONENTS Control Board... - Page 16 Control Board OMPONENTS Ref. Pin(s) Ref. Description Ref. Description Ref. Description Ref. Description Ref. Description Ref. Description Description Ref. Description Ref. Description Ref. Description Ref. Description Ref. Description Ref. Description Ref. Pin(s) Description Green / Red LED 5V Disconnect Switch Disconnect Switch TB 61 - Check Fans Circuit TB 32 DC -...
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Page 17: Relay Board
COMPONENTS Relay Board... -
Page 18: Option Board
Option Board OMPONENTS... -
Page 19: Maintenance
MAINTENANCE Maintenance Schedule ▪ Requirements See topic How to Clean the Oven. ▪ Make sure the oven is cooled down and off—inside of chamber 140°F (60°C) or less. Daily For daily maintenance, do the following. ▪ Remove any spills with disposable paper wipes or a damp cloth. ▪... - Page 20 MAINTENANCE Continued from previous page ▪ Inspect the oven cavity for any signs of scale buildup. ▪ Inspect the ventless hood paper filter (replace as needed). ▪ Test the ventless hood drain for proper drainage and signs of leaking. ▪ De-scale as needed.
- Page 21 AINTENANCE Continued from previous page ▪ Inspect all drain hoses and clamps. ▪ Inspect all steam water injection lines and clamps for leaks or potential issues. ▪ Inspect wiring to heating elements. Re-tighten or secure as needed. Record the amp draw. ▪...
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Page 22: Troubleshooting
ROUBLESHOOTING Error Codes Code Component Description Troubleshooting steps 2 - Convection fan Convection fan (upper) under speed 1. Power down control using on/off icon. 2. Cycle power to the oven either by unplugging the unit or by turning the main power switch off and then back on. - Page 23 ROUBLESHOOTING Code Component Description Troubleshooting steps E-11 52 - Steam injector Stem injector sensor open 1. Power down control using on/off icon. 2. Cycle power to the oven either by unplugging the unit or by turning the main power switch off and then back on. 3.
- Page 24 ROUBLESHOOTING Code Component Description Troubleshooting steps E-31 8 - Control Board Control board too warm 1. Make sure cooling fan(s) are operating. 2. Make sure exhaust vents are clean and free of debris. 3. Make sure oven clearances are met. 4.
- Page 25 ROUBLESHOOTING Code Component Description Troubleshooting steps E-78 19 - Voltage sensor Voltage monitor too low 1. Check to make sure the unit plug is fully seated in the electrical outlet. 2. Reset the main circuit breaker for the oven. If error reappears contact service provider. E-78 2 - Convection fan VFD (upper) under voltage 1.
- Page 26 State synchronization error between the 1. Clear error by pressing the check mark on interface board and control board the display to accept the error. 2. If the error persists contact Alto-Shaam Technical Support. E-94 10 - Control Board Communication error between Interface 1.
- Page 27 ROUBLESHOOTING Code Component Description Troubleshooting steps E-105 6 - Chamber Low water pressure 1. Water supply not connected. 2. Water supply is shut off. 3) Water supply to unit blocked or obstructed (check filter). E-109 6 - Chamber Chamber high limit 1.
- Page 28 TROUBLESHOOTING...
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Page 29: Tr O U B L E S H O O T I N G T R E E S
TROUBLESHOOTING • This troubleshooting tree is based on a 7-20 208/240V 3ph oven. Prodigi: Oven Dead — No Display or Operation Supply electrical power to the oven by turning on the Is electrical power connected to the oven? main circuit breaker or plugging the oven in. Is the voltage correct at the power source? Inspect and/or reset the circuit breaker. - Page 30 TROUBLESHOOTING • This troubleshooting tree is based on a 7-20 208/240V 3ph oven. Prodigi: Electric, No Steam Production — Steam at 212°F (100°C) **Steam below 212°F (100°C) – B5 will cycle off the Y1 solenoid at 10°F below the set temperature (example: Set Temp 200°F, B5 cycles Y1 off at 190°F) Is the convection fan motor spinning? See “Convection Motor Is Not Spinning”.
- Page 31 TROUBLESHOOTING Prodigi, Gas: No Steam Production — Steam at 212°F (100°C) **Steam below 212°F (100°C) – B5 will cycle off the Y1 solenoid at 10°F below the set temperature (example: Set Temp 200°F, B5 cycles Y1 off at 190°F) Is the convection fan motor spinning? See “Convection Motor Is Not Spinning”.
- Page 32 TROUBLESHOOTING Prodigi: No Rinse Water During the Cleaning Cycle Determine which leg of the power is missing at the Y3 solenoid and correct. During the Rinse Cycle, is the Y3 solenoid being energized? • A1 is L1 supplied from the Relay Board (RB) connector X5 pin 2. •...
- Page 33 TROUBLESHOOTING Prodigi: Cleaning System is Not Operating Determine which leg of the power is missing at the Y4 wash pump and correct. Is the Y4 cleaning pump being energized at its timed cycle? • A1 is L1 from the Relay Board (RB) connector X5 pin 1. •...
- Page 34 The oven will Still getting an E94 error? operate properly. Replace the CB. The oven will Still getting an E94 error? operate properly. Replace the IB. The oven will Still getting an E94 error? operate properly. Contact the Alto-Shaam Technical Service team.
- Page 35 TROUBLESHOOTING Prodigi Classic: Fan Motor Over Temp E31 See “Convection Motor Is Not Spinning”. Is the convection fan spinning? Is the motor high-limit wiring to the Control Board (CB) connector Secure the wiring and retest. X7 pins 1 & 2 secure? Remove any obstruction causing the fan wheel Check fan wheel and make sure the motor spins freely.
- Page 36 SCHEMATICS 77790 77801 6.10,10.10,7.20 xx-xx xx-xx INTENTIONALLY BLANK 380-415V 3Ph xx-xx Ph 77791 77802 6.10 20.20 208-240V 1Ph 208-240V 3Ph 77792 77803 6.10, 10.10, 7.20 20.20 208-240V 3Ph 380-415V 3Ph 77794 77804 6.10,10.10,7.20 20.20 440-480V 3Ph 440-480V 3Ph 77796 77807 10.20 6.10,10.10,7.20,10.20 208-240V 3Ph...
- Page 38 INDIA MEXICO Pune, India Leon, Mexic o AUSTRALIA Brisbane, Queenslan d Menomonee Falls, WI U.S.A. Phone 800 -558-8 744 | +1-26 2-251-3800 | alto-shaam.co m ASIA FRANCE MEXICO Shanghai, China Aix en Provence, France Phone +52 1 477-717-3108 Phone +86-21-6173-0336 Phone +33(0)4-88-78-21-73 MIDDLE EAST &...
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