Alto-Shaam Prodigi 6-10E Service Manual
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Alto-Shaam Prodigi 6-10E Service Manual

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MN-48156-EN
REV.02
3/24
EN
For the most current manual, visit alto-shaam.com
Die neueste Fassung des Handbuchs finden Sie auf alto-shaam.com
Pour la dernière version du manuel, visiter alto-shaam.com
Para obtener el manual más actual, visite alto-shaam.com
Ga voor de meest recente handleiding naar alto-shaam.com
Service Manual
Prodigi
Classic Control
6-10E
10-10E
7-20E
10-20E
20-10E
20-20E
™
6-10G
10-10G
7-20G
10-20G
20-10G
20-20G

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Summary of Contents for Alto-Shaam Prodigi 6-10E

  • Page 1 20-20G MN-48156-EN REV.02 For the most current manual, visit alto-shaam.com Die neueste Fassung des Handbuchs finden Sie auf alto-shaam.com 3/24 Pour la dernière version du manuel, visiter alto-shaam.com Para obtener el manual más actual, visite alto-shaam.com Ga voor de meest recente handleiding naar alto-shaam.com...
  • Page 2 Copyright All rights reserved. This manual or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of Alto-Shaam, Inc. Trademarks All trademarks referenced in this documentation are the property of their respective owners.

  • Page 3: Foreword

    Call 800-558-8744 to reach our 24-hour emergency service call center for immediate access to local authorized service agencies outside standard business hours. The emergency service access is provided exclusively for Alto-Shaam equipment and is available throughout the United States through Alto-Shaam’s toll free number.
  • Page 4 FOREWORD INTENTIONALLY BLANK...

  • Page 5: Table Of Contents

    Manufacturer’s Information ......2 Foreword Alto-Shaam 24/7 Emergency Repair Service ....3 Table of Contents Safety The Meaning of Signal Words .

  • Page 6: Table Of Contents

    TABLE OF CONTENTS INTENTIONALLY BLANK...

  • Page 7: Safety

    AFETY The Meaning of Signal Words This manual contains signal words where needed. These signal words must be obeyed to reduce the risk of death, personal injury, or equipment damage. The meaning of these signal words is explained below. DANGER Danger indicates a hazardous situation which, if not avoided, will result in serious injury or death.

  • Page 8: Safety Precautions

    AFETY Safety Precautions Before you begin Read and understand all instructions in this manual. Electrical precautions Obey these electrical precautions when using the appliance: ▪ Connect the appliance to a properly grounded outlet. Do not use the appliance if it is not properly grounded. Consult an electrician if there is any doubt that the outlet used is properly grounded.
  • Page 9 Alto-Shaam of all liability. Original manufacturer’s replacement parts may be substituted; however, these parts must be of equal quality and specifications as those provided by Alto-Shaam.
  • Page 10 AFETY Personal Protective Wear the following Personal Protective Equipment (PPE) while cleaning the Equipment (PPE) appliance: ▪ Protective gloves ▪ Protective clothing ▪ Eye protection ▪ Face protection Service Technician Only trained personnel are permitted to service or repair the appliance. Service technicians must be knowledgeable in current codes and standards as stated by the Training appropriate agencies, such as:...

  • Page 11: Operation

    PERATION How to Turn On and Turn Off the Oven ▪ Before you begin The oven must be connected to electric power. ▪ Make sure the gas supply is connected. ▪ Make sure the water supply is connected. Turning on the oven To turn on the oven, do the following.

  • Page 13: Components

    OMPONENTS Interface Board TOP of TOP of OVEN OVEN INTERFACE BOARD INTERFACE BOARD SIDE A SIDE B BATT DO NOT USE WIFI VMC-TS-008222.ai Screen Product SW 6 SW 5 SW 4 SW 3 SW 2 SW 1 Ref. Description Orientation Vector H Landscape BATT...

  • Page 14: Control Board

    COMPONENTS Control Board...
  • Page 15 OMPONENTS Control Board Ref. Pin(s) Description Ref. Pin(s) Description Green / Red LED 5V B10, Product Temp Probe D15-D28 Yellow LEDs - Function Outputs Not Used D36-D42 N6, Cavity Temp Probe Yellow LEDs - Function Outputs Amber LED 12V at 5V Converter Not Used White Led - Heart Beat Blinking RGB Door Handle Lights...

  • Page 16: Relay Board

    COMPONENTS Relay Board...

  • Page 17: Option Board

    OMPONENTS Option Board...
  • Page 18 COMPONENTS INTENTIONALLY BLANK...

  • Page 19: Maintenance

    MAINTENANCE Maintenance Schedule ▪ Requirements See topic How to Clean the Oven. ▪ Make sure the oven is cooled down and off—inside of chamber 140°F (60°C) or less. Daily For daily maintenance, do the following. ▪ Remove any spills with disposable paper wipes or a damp cloth. ▪...
  • Page 20 AINTENANCE AINTENANCE Continued from previous page ▪ Inspect the oven cavity for any signs of scale buildup. ▪ Inspect the ventless hood paper filter (replace as needed). ▪ Test the ventless hood drain for proper drainage and signs of leaking. ▪...
  • Page 21 MAINTENANCE Continued from previous page ▪ Inspect all drain hoses and clamps. ▪ Inspect all steam water injection lines and clamps for leaks or potential issues. ▪ Inspect wiring to heating elements. Re-tighten or secure as needed. Record the amp draw. ▪...
  • Page 22 AINTENANCE AINTENANCE INTENTIONALLY BLANK...

  • Page 23: Troubleshooting

    ROUBLESHOOTING Error Codes Code Component Description Troubleshooting steps 2 - Convection fan Convection fan (upper) under speed 1. Motor or fan wheel locked. 2. Check all connectors on the motor control. Inspect pins and confirm wires are secure in the connector. 3.
  • Page 24 ROUBLESHOOTING Code Component Description Troubleshooting steps E-31 2 - Convection fan Lower motor VFD over temperature 1. Make sure cooling fan(s) are operating. 2. Make sure exhaust vents are clean and free of debris. 3. Make sure oven clearances are met. 4.
  • Page 25 ROUBLESHOOTING Code Component Description Troubleshooting steps E-62 2 - Convection fan Motor VFD (upper) over current 1. Check oven fan wheel for obstruction. 2. Check all connectors on the motor control. Inspect pins and confirm wires are secure in the connector. 3.
  • Page 26 ROUBLESHOOTING Code Component Description Troubleshooting steps E-78 19 - Voltage sensor Voltage monitor too low 1. Possible VFD failure. 2. Check supply voltage at the main terminal block. 3. Check supply voltage to the VFD. E-78 2 - Convection fan VFD (upper) under voltage 1.
  • Page 27 ROUBLESHOOTING Code Component Description Troubleshooting steps E-88 1 - Heater Lower gas ignition failure 1. Power down control using ON/OFF button. 2. Cycle power to the oven by unplugging the oven or turning off the breaker. 3. Inspect top of oven for anything blocking the exhaust flue of the oven.
  • Page 28 ROUBLESHOOTING Code Component Description Troubleshooting steps E-94 2 - Convection fan Lower VFD communication error 1. Cycle power by unplugging or turning off the breaker, then turn it back on. 2. Check communication cable between the motor control and the control board. 3.
  • Page 29 ROUBLESHOOTING...
  • Page 30 ROUBLESHOOTING E5 No Motor Operation on High Speed (Classic) Rev 1_2-16-24 Check the Are the circuit Does the Start convection breakers C/B4, C/B6 motor spin motor for an and C/B7 tripped? freely? obstruction. Make sure supply voltage is connected. Disconnect supply voltage.
  • Page 31 ROUBLESHOOTING E5 No Motor Operation on Low Speed (Classic) Rev 1_2-16-24 Make sure Are the circuit Check the convection motor Start supply voltage is breakers C/B4, C/B6 for an obstruction. connected. and C/B7 tripped? Disconnect supply voltage. Clear the Does the obstruction or motor spin replace the...
  • Page 32 ROUBLESHOOTING E10 Convection Motor Short Circuit Rev 1_2-16-24 Remove the left-hand side panel. Look in the center of the Variable Frequency Drive (VFD). Make sure supply There is a green LED that comes on solid when Start voltage is voltage is present at the variable frequency connected.
  • Page 33 ROUBLESHOOTING E10 Shorted Sensor or Probe Rev 1_2-16-24 Read the error code on the display screen to help Make sure determine which sensor or probe is shorted. Start supply voltage is • N6 Cavity Sensor (X12, pins 1 & 2) connected.
  • Page 34 ROUBLESHOOTING E11 Open Sensor or Probe Rev 1_2-16-24 Read the error code on the display screen to help Make sure supply Start determine which sensor or probe is shorted. voltage is • N6 Cavity Sensor (X12, pins 1 & 2) connected.
  • Page 35 ROUBLESHOOTING E31 Cavity Sensor Over Temp Rev 1_2-16-24 Disconnect supply voltage. IMPORTANT: Inspect communication cable between the Start Control Board (CB) and the Relay Board (RB). Early versions of the communication cable did not have ferrites. If the cable does not have ferrites, replace the communication cable. Inspect the N7 high limit.
  • Page 36 ROUBLESHOOTING E31 Cavity Sensor Over Temp (continued) Rev 1_2-16-24 Cool down the oven and reset the N7 high limit. Start a From previous steam cycle, go to the service mode, and monitor the page N6 cavity sensor. Gas ovens: Check for heat Check steam Does the oven demand voltage on the relay...
  • Page 37 ROUBLESHOOTING E31 Control Board (CB) Over Temp Rev 1_2-16-24 Disconnect supply voltage. IMPORTANT: Inspect communication cable between the Connect supply Start Control Board (CB) and the Relay Board (RB). Early versions voltage. of the communication cable did not have ferrites. If the cable does not have ferrites, replace the communication cable.
  • Page 38 ROUBLESHOOTING E31 Convection Motor Over Temp (Classic) Rev 1_2/16/2024 Disconnect supply voltage. IMPORTANT: Inspect communication cable between the Start control board (CB) and the relay board (RB). Early versions of the communication cable did not have ferrites. If the cable does not have ferrites, replace the communication cable.
  • Page 39 ROUBLESHOOTING E31 Interface Board (IB) Over Temp Rev 1_2-16-24 Disconnect supply voltage. IMPORTANT: Inspect communication cable between the Connect supply Start Control Board (CB) and the Relay Board (RB). Early versions voltage. of the communication cable did not have ferrites. If the cable does not have ferrites, replace the communication cable.
  • Page 40 ROUBLESHOOTING E31 Prodigi Classic: Fan Motor Over Temp See “Convection Motor Is Is the convection Start Not Spinning”. fan spinning? Is the motor high-limit wiring to the Control Secure the wiring and Board (CB) connector retest. X7 pins 1 & 2 secure? Check fan wheel and make sure the motor spins freely.
  • Page 41 ROUBLESHOOTING E31 Tank Sensor Over Temp Rev 1_2-16-24 Disconnect supply voltage. IMPORTANT: Inspect communication cable between the Start control board (CB) and the relay board (RB). Early versions of the communication cable did not have ferrites. If the cable does not have ferrites, replace the communication cable. Reconnect supply voltage.
  • Page 42 ROUBLESHOOTING E55 Vent Valve (Upper or Lower) Rev 1_2-16-24 Make sure supply voltage is connected. Start Go to the service mode. Press the "Initiate Valve" icon. Both the upper and lower vent valve should run simultaneously. The switch and motor cam are not syncing.
  • Page 43 ROUBLESHOOTING E88 Error - Gas Ignition Failure NOTE: This troubleshooting tree is based on a 7-20 120 volt oven. Remove the side panel. Open the control panel and place it onto the support hooks. Start Install a manometer onto the MIN test port. Monitor the LEDs on the relay board.
  • Page 44 ROUBLESHOOTING E88 Error - Gas Ignition Failure (Continued) From previous Measure the AC voltage to the ignitor across pins 3 and 9 of the X1 10 pin connector. page Does the voltage Replace the ignition measure 120 control module. volts? Measure the amp draw to the ignitor.
  • Page 45 ROUBLESHOOTING E90 Gas Combustion Motor Failure (upper or lower) Rev 1_2-16-24 Check the data tag for the required supply voltage. Remove the left-hand side panel, and connect supply voltage if not already Start connected. Check AC voltage to the combustion motor blower.
  • Page 46 ROUBLESHOOTING E93 Control Board (CB) Synchronization Error Rev 1_2-16-24 Disconnect supply voltage. Reconnect supply Start voltage to see if the error code cleared. Did the error Open the display code clear? panel. Check communication cables CB #3 between the interface board (IB) and the control board Monitor the oven (CB).
  • Page 47 The oven will Still getting an operate properly. E94 error? Replace the CB. Still getting an The oven will Replace the IB. E94 error? operate properly. Still getting an The oven will E94 error? operate properly. Contact the Alto-Shaam Technical Service team.
  • Page 48 Important: Maximum static water pressure is 90 psi (621 kPa). Minimum dynamic water pressure is 30 psi (207 kPa). If the oven is connected to an Alto-Shaam Reverse Osmosis (RO) system, then the minimum operating pressure is 60 psi Start (414 kPa).
  • Page 49 ROUBLESHOOTING E109 High Limit Error Rev 1_2-16-24 Make sure Remove the left-hand side panel. Press the red Start supply voltage is reset button on the high limit. connected. Disconnect supply voltage. Using a multimeter, check continuity Did the high across all three switches of the limit click? high limit (11-12, 21-22, 31-32).
  • Page 50 ROUBLESHOOTING E109 High Limit Error (continued) Rev 1_2-16-24 Start a steam cycle and go to the service mode. From previous Monitor the N6 cavity sensor and make sure it cycles page heat off after the set temperature is reached. Gas ovens: Check for heat Does the oven demand voltage on the relay Continue to monitor oven...
  • Page 51 ROUBLESHOOTING E606 Error During Clean Cycle Rev 1_2-16-24 Go to the service mode and check error history. The E606 error triggers when an underlying error Start prevents the wash cycle from continuing. Troubleshoot the underlying error.
  • Page 52 ROUBLESHOOTING E999 DIP Switch Not Set Properly Rev 1_2-16-24 There are DIP switch settings on the Interface Board (IB) and Control Board (CB). Start Refer to the wire diagram for the oven to set DIP switches properly.
  • Page 53 ROUBLESHOOTING Prodigi, Gas: No Steam at 212°F (100°C) NOTE: Steam below 212°F (100°C) – B5 will cycle off the Y1 solenoid at 10°F below the set temperature (example: Set Temp 200°F, B5 cycles Y1 off at 190°F). See “Convection Motor Is the convection Start fan motor spinning?
  • Page 54 ROUBLESHOOTING Cleaning System is Not Operating Is the Y4 Determine which leg of the power is missing at cleaning pump the Y4 wash pump and correct. • A1 is L1 from the Relay Board (RB) connector Start being energized at its timed X5 pin 1.
  • Page 55 ROUBLESHOOTING Prodigi: Electric, No Steam at 212°F (100°C) NOTE: Steam below 212°F (100°C) – B5 will cycle off the Y1 solenoid at 10°F below the set temperature (example: Set Temp 200°F, B5 cycles Y1 off at 190°F). See “Convection Motor Is the convection Start fan motor spinning?
  • Page 56 ROUBLESHOOTING Prodigi: Electric, No Steam at 212°F (100°C) Continued Is there AC voltage across From previous terminals 1-3-5 on the Replace faulty page K41/K44 contactor(s). contactor's? Is there AC Are all element Repair the wiring voltage across element loops drawing between contactors loops at the convention current?
  • Page 57 ROUBLESHOOTING No Rinse Water During the Cleaning Cycle Determine which leg of the power is missing at the Y3 During the Rinse solenoid and correct. Cycle, is the Y3 • A1 is L1 supplied from the Relay Start solenoid being Board (RB) connector X5 pin 2.
  • Page 58 ROUBLESHOOTING Oven Dead — No Display or Operation NOTE: This troubleshooting tree is based on a 7-20 208/240V 3ph oven. Supply electrical Is electrical power to the oven by power Start turning on the connected to the main circuit breaker or oven? plugging the oven in.
  • Page 59 ROUBLESHOOTING Oven Dead — No Display or Operation (Continued, Page 2) Is the voltage correct at circuit From previous Reset or replace breaker C/B 20 to L2 page circuit breaker C/B 20. on the main terminal block? Is the voltage correct at Reset or replace circuit breaker C/B 5 to L1 on circuit breaker C/B 5.
  • Page 60 ROUBLESHOOTING Oven Dead — No Display or Operation (Continued, Page 3) Is there 12 VDC Repair the wiring From previous across the interface between control board page board (IB) connector (CB) connector X4 and J12 pins 1-4? IB connector J12. Locate the back-light connector J3 on the IB.
  • Page 61 SCHEMATICS 77790 77801 6.10,10.10,7.20 20.10 380-415V 3Ph 440-480V 3Ph 77791 77802 6.10 20.20 208-240V 1Ph 208-240V 3Ph 77792 77803 6.10, 10.10, 7.20 20.20 208-240V 3Ph 380-415V 3Ph 77794 77804 6.10,10.10,7.20 20.20 440-480V 3Ph 440-480V 3Ph 77796 77807 10.20 6.10,10.10,7.20,10.20 208-240V 3Ph 120V NG/LP 77797 77808...
  • Page 64 Miami, FL US A INDIA MEXICO Pune, India Leon, Mexic o AUSTRALIA Brisbane, Queenslan d Menomonee Falls, WI U.S.A. Phone 800 -558-8 744 | +1-262-251-3800 | alto-shaam.com ASIA FRANCE MEXICO Shanghai, China Aix en Provence, France Phone +52 1 477-717-3108 Phone +86-21-6173-0336 Phone +33(0)4-88-78-21-73 MIDDLE EAST &...

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