Technical Support Procedures - Supermicro X13SRN-H User Manual

4. Identify bad components by isolating them: If necessary, remove a component in
question from the chassis, and test it in isolation to make sure that it works properly.
Replace a bad component with a good one.
5. Check and change one component at a time instead of changing several items at the
same time. This will help isolate and identify the problem.
6. To find out if a component is good, swap this component with a new one to see if the
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.

3.2 Technical Support Procedures

Before contacting Technical Support, take the following steps. Also, note that as a motherboard
manufacturer, Supermicro also sells motherboards through its channels, so it is best to first
check with your distributor or reseller for troubleshooting services. They should know of any
possible problems with the specific system configuration that was sold to you.
1. Go through the Troubleshooting Procedures and Frequently Asked Questions (FAQ)
sections in this chapter or see the FAQs on our website
FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
ResourceApps/BIOS_IPMI_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at
com/SupportPortal/.
•
Distributors: For immediate assistance, have your account number ready when placing
a call to our Technical Support department. We can be reached by email at
supermicro.com.
Chapter 3: Troubleshooting
(http://www.supermicro.com/
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