Before You E-Mail/Log On/Fax/Call; Returns - Plextor PX-W4012TSe Installation And User Manual

Appendix B: Technical Support

Before You E-mail/Log On/FAX/Call

Please gather as much of the following information as possible before contacting us.
• The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
• The latest version of firmware you loaded onto the drive, if applicable.
• The version of the Windows or Macintosh operating system you are using.
• The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh G4, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
• For PlexWriter SCSI drives, the name and model number of your SCSI interface
board (e.g., Adaptec AHA-2940, Advansys ABP-930UA).
• For PlexWriter SCSI drives, the version of the software device drivers, if any,
that came with your SCSI interface board. (This typically is found on the label of
the floppy disk or CD-ROM that contains the device drivers.)

Returns

In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here's how you get an RMA
number and return your drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be defective, you will
receive a Tech Support Ticket Number.
2. Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm. Complete the
form, providing the Technical Support Ticket number and details of the drive
failure. After completing the form, click the Submit button.
IMPORTANT NOTE: The RMA form will not be processed without the Tech Support
Ticket Number.
48
PlexWriter 40/12/40S Installation and Users Manual