Before You E-Mail/Log On/Fax/Call; Returns; Contacting Plextor's Rma Department - Plextor PX-W4824TU Installation And User Manual

Appendix B: Technical Support

Before You E-mail/Log On/FAX/Call

Please gather as much of the following information as possible before contacting us.
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
The latest version of firmware you loaded onto the drive, if applicable.
The version of the Windows, Mac, or UNIX operating system you are using.
The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
The type of VGA, Super VGA, or other graphics board you use.
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).

Returns

In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here's how you get an RMA
number and return your drive:
1. When you contact Plextor Technical Support, you receive a Tech Support Ticket
Number.
2. Then you contact Plextor's RMA Department by phone (800-886-3935), e-mail
(rmasupport@plextor.com), or fax (510-651-9765) and get an RMA Request
Form. These forms are also available on Plextor's web site, in the
Support/Warranty section.
3. Fill out the RMA Request Form, include the Tech Support Ticket Number, and
e-mail or fax the form to Plextor to request an RMA number.
4. Plextor then sends you the RMA form with the RMA number and shipping
information included.
5. When you receive the RMA number, pack the Plextor drive securely in a box,
and include the RMA form as a packing slip.
6. Write the RMA number in large letters on the outside of the box, and ship it to
Plextor.

Contacting Plextor's RMA Department

You can contact our RMA Department and request RMA forms at:
rmasupport@plextor.com
Or by fax at 510-651-9765
Or by calling us at 800-886-3935
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PlexWriter 48/24/48U Installation and Users Manual