Before You E-Mail/Log On/Fax/Call - Plextor 12-20D Manual

CHAPTER 13 ---- Contacting Plextor's Technical Support Department
How to Contact
There are four ways for you to contact Plextor's Technical Support Department:
1) Send us e-mail at support@plextor.com ., or visit our Web site for answers
to frequently asked questions.
2) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.
You will find a great deal of useful information and software on our BBS. It
includes:
Device drivers for various SCSI interface boards and soundboards
(available only to those who have purchased these boards directly
from Plextor).
Utilities to enhance the operation of your drive.
Discussions of various technical problems you might encounter,
with suggestions as to how you might fix or circumvent them.
In addition, you can upload questions you have about the installa-
tion or operation of your 12/20PleX drive. A member of Plextor's
technical support staff will respond to your question either by
phone or modem.
3) Send a fax to the attention of the Technical Support Department at 408-986-
1010. Include your telephone number and the hours during which you can be
reached. Be as detailed as possible in describing your problem. It typically is
useful if you also send a printout of your
4) Call 800-886-3935 and select the technical support extension.

Before You E-mail/Log On/FAX/Call

Please gather as much of this information as possible:
The serial number of your CD-ROM drive (your serial number can be found both
on the warranty card that accompanied the drive and on a label on the drive itself).
The name and model number of your SCSI interface board (e.g., Future Domain
TMC-1610, Adaptec AHA-1515, Trantor T-130).
The version of the software device drivers that came with your SCSI interface board
(this typically is found on the label of the floppy disk which contains the device
drivers).
The version of the Windows, DOS, Mac, Novell, OS/2 or UNIX operating system
you are using.
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).
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12/20PLEX OPERATION MANUAL
and
AUTOEXEC.BAT CONFIG.SYS
files.