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Verifone Service and Support
Returning a
Device for
Service
NOTE
Contact your local Verifone representative or service provider for any problems
with your device.
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-837-4366,
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
Before returning the UX700 ML device, you must obtain an MRA number. The
following procedure describes how to return one or more devices for repair or
replacement (U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
1
Get the following information from the printed labels at the back of each
UX700 ML device to be returned:
•
Product ID, including the model and part number. For example, "UX700
ML" and "M184-XXX-XXX-XXX."
•
Serial number (S/N nnn-nnn-nnn)
2
Obtain the MRA number(s) by completing one of the following:
•
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
•
Complete the Inquiry Contact Form at
verifone/support/repair_inquiry.do.
•
Address the Subject box to "Verifone MRA Dept."
C
https://support.verifone.com/
UX700 ML I
NSTALLATION
5
HAPTER
24
G
UIDE
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