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Summary of Contents for VeriFone M440
- Page 1 Verifone Android M440 and M424 Document Version 4 Software Version: M440-O-3.30.3...
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Page 2: Table Of Contents
User Guide M440 & M424 Table of Contents TERMINAL USAGE BASICS ................................ 4 Connecting cables and other devices ..........................5 OUT OF BOX SETUP ................................. 6 Language selection ................................6 Wi-Fi Setup ..................................7 Network Detection ................................7 Configure Device ID ................................8 Software Upgrade ................................ - Page 3 User Guide M440 & M424 Reset totals report ................................29 TERMINAL HARDWARE ................................30 Full software update................................30 Android Application Update .............................. 31 Payment Application Configuration Update ........................31 Diagnostics ..................................32 Device Manager ................................39 EXTERNAL PRINTER................................41...
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Page 4: Terminal Usage Basics
User Guide M440 & M424 TERMINAL USAGE BASICS M440/M424 Delivery content Steps to insert SAM and/or SIM cards Terminal charging options Communication options PIN pad cover Card reading interfaces... -
Page 5: Connecting Cables And Other Devices
2. Connect required cable connections or optional devices. Attaching multiport cable provides multiple connection options. 3. Close cable compartment. The M440/M424 devices can be connected to other systems using several methods. They all connect to the terminal using the Multiport cable connected to the rear of the unit. -
Page 6: Out Of Box Setup
User Guide M440 & M424 OUT OF BOX SETUP Language selection Description When the device is first booted up, the language selection screen will be the first screen the user will see. Shows the list of supported languages with locales. -
Page 7: Wi-Fi Setup
The same configuration setting options are available for Ethernet connection types. Network Detection Description The terminal checks the internet availability and time configuration, these settings are used to communicate with Verifone servers. User action The user is not required to do any action at this stage. -
Page 8: Configure Device Id
User Guide M440 & M424 Configure Device ID Description Device ID entry. User action Received Device ID (DID) must be entered in the corresponding field and the button “submit” must be pressed. Software Upgrade Description These are the different stages of VHQ update process as well as multiple Software package installations. -
Page 9: Installation Complete
User Guide M440 & M424 Installation Complete Description The device is ready to use. User action The user must click on the “OK” button to complete the Setup Wizard. Optional Info If the “More info” is selected, a pop-up dialog will show summary about the device, which can be used to validate software stack. -
Page 10: Payment Device Modes
User Guide M440 & M424 PAYMENT DEVICE MODES Description The Device modes allow the user to change the behaviour of the default or home application of the device, as well as lock the device to a particular application. Modes of Operation... -
Page 11: Standard Android Mode
User Guide M440 & M424 Standard Android Mode Description If the device is set to the standard Android mode (in Home app Launcher3 is selected), then it will boot into the standard home application. User action The user can access all applications by swiping up. -
Page 12: User Management
User Guide M440 & M424 USER MANAGEMENT Description The user management component will require certain functions to request user authentication before proceeding. There are three defined roles supported. Each role requires a passcode: The Admin Role • The Admin can authorise all supported roles. -
Page 13: Passcode Setup
User Guide M440 & M424 Passcode Setup Description If the passcode hasn’t been set up during OOB, the “Passcode Requirements” information will be displayed. • Cannot repeat same digit more than 3 times • Cannot enter digits in sequential order •... -
Page 14: User Authentication Management
User Guide M440 & M424 Passcode management • The passcode can be changed on the terminal if the current passcode is known. The Manager can change the Cashier passcode • The user can reset the passcode using the daily Admin password which can be obtained by calling Helpdesk. -
Page 15: Payment Functions
User Guide M440 & M424 PAYMENT FUNCTIONS Transaction Selection The transaction selection step consists of two parts: Amount Input The maximum possible amount value can be configured and by default it is set to €1000000. Transaction Type Selection The terminal provides the merchant with the option to choose the transaction. - Page 16 User Guide M440 & M424 Description After the card is inserted, tapped or swiped, the terminal indicates that it is processing card data, by showing “Please Wait…” screen. User Action The user is not required to do any action at this stage.
- Page 17 User Guide M440 & M424 Description If the CVM for the card is Signature the device will print merchant receipt, that needs to be signed, the device will prompt the merchant to verify and approve the customer signature. Otherwise, the terminal will skip the signature validation and proceed with customer receipt printing.
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Page 18: Refund Transaction
User Guide M440 & M424 Refund transaction Description The merchant is prompted to enter the amount of the transaction. The transaction amount is validated to make sure it does not exceed the maximum amount. Refund transactions with an amount of 0.00 are not allowed. - Page 19 User Guide M440 & M424 Description After the card is inserted, tapped or swiped, the terminal indicates that it is processing card data, by showing “Please wait…”. User action The user is not required to do any action at this stage...
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Page 20: Split Payment
User Guide M440 & M424 Split Payment Description The merchant is prompted to enter the transaction amount. The transaction amount is validated to make sure it does not exceed the maximum amount. The merchant can reset the current item by pressing the “C” button. -
Page 21: Void Transaction
User Guide M440 & M424 Void transaction Description To void a transaction, the user must go to Connect Express administration menu, then choose Transaction History and then the user must select an order which needs to be voided. User action The user selects the “Void”... - Page 22 User Guide M440 & M424 Description After the void transaction is completed, the user is lead back to the order screen. The user can see the details of both the sale and the void transaction. User action The user can view transaction details. To get back to POS application, the...
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Page 23: Error Scenarios
User Guide M440 & M424 ERROR SCENARIOS For Chip cards • Immediate Fallback to Card Swipe will be prompt after a single failed attempt for the following conditions: Card Expiry, EMV Blocked and when the terminal does not support chip transactions for the card type. -
Page 24: Other
User Guide M440 & M424 Other • The payment configuration on the device contains card schemes that the merchant accepts. Customer cards will be checked against those schemes and if they are not accepted the transaction will be declined. •... -
Page 25: Order History
User Guide M440 & M424 ORDER HISTORY Description Through the administration menu the user can access the transaction history, account settings and view reports. User action The user must click on the hamburger menu symbol at the top left corner to open the Connect Express administration menu. - Page 26 User Guide M440 & M424 Description Advanced search can be accessed by pressing the “Advanced Search” button in Order History List Search view. When multiple search options have been entered in the view, the returned result will match all the specified options.
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Page 27: Transaction Details And Receipt Reprint
User Guide M440 & M424 Transaction details and receipt reprint Description Transaction history details can be accessed by selecting an item in Connect Express Transaction History List. It shows more detailed information about each order. User action The user can press the “Receipt” button to print copies of both the merchant and the customer receipts for the selected order. -
Page 28: Reports
User Guide M440 & M424 REPORTS Description The user can access the reports menu by selecting reports from the Connect Express administration menu. Reports menu consists of sales overview, current totals and reset totals. In order to access the reports, the user must enter the passcode. -
Page 29: Current Totals Report
User Guide M440 & M424 Current totals report Description Current totals show the list of all transaction types with total amounts grouped by card scheme and the combined totals since las reset. The current totals report is the X reports or end of shift report. -
Page 30: Terminal Hardware
Full software updates are pushed from VHQ server and includes a new version of the Android operating system and services and a new version of Verifone’s Engage secure processor software. 1) Shows progress of software download. 2) Shows software verification progress after the software download completes. -
Page 31: Android Application Update
User Guide M440 & M424 Android Application Update Description The notification area indicates the progress of new application download. User action No action is needed. If the updated application needs to be restarted, it will restart automatically. Payment Application Configuration Update Description Indicates that a new set of payment parameters has been downloaded. -
Page 32: Diagnostics
User Guide M440 & M424 Diagnostics Description The diagnostic application can be accessed through the application launcher. The application launcher will take the user to the Android menu, where the diagnostics application can be found. User action Click on the Diagnostics application. - Page 33 User Guide M440 & M424 Description Summary shows the general status of the most important device functions. Field Description Terminal Shows if payment terminal is connected or not. For status mobile devices always true. Connectivity Shows if there is network connection (router is status connected).
- Page 34 Android Software Details: Field Description Android version Android OS version Kernel version Android OS API level Build number Android OS Verifone build version Backend environment which device Environment communicates to. Shortcut to open list of installed Applications applications on Android.
- Page 35 User Guide M440 & M424 Engage Software Details: Field Description Secure processor Shows the name of secure processor Terminal OS VOS version installed on the engage chip version ADK version Installed ADK version Payment Keys Shows installed payment keys Terminal...
- Page 36 User Guide M440 & M424 Description Merchant information shows the users Merchant ID and Terminal ID. Description Verifone cloud shows general VHQ information. Field Description Terminal Shows VHQ server URL management Customer ID account on device management Customer ID server (VHQ), used to identify customer and...
- Page 37 User Guide M440 & M424 Description Shows information about connected peripherals devices like printers. Field Description PIN pad status Shows status of PIN pad Connected Shows connected USB devices USB devices Printers List of all known printers. Description Shows logging information.
- Page 38 User Guide M440 & M424 Description The transaction summary shows the number of successful and failed transactions for all transaction types. Field Description Number of successful and failed contactless Contactless transactions Chip Number of successful and failed chip transactions Number of successful and failed magnetic stripe...
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Page 39: Device Manager
User Guide M440 & M424 Device Manager Description The device manager application can be accessed through the application launcher. The application launcher will take the user to the Android menu, where the device manager application can be found. User action Click on the Device Manager application. - Page 40 User Guide M440 & M424 Description Configuration Report shows current configuration for the device. User action Before viewing the configuration report, the device will ask the user to enter the manager passcode. The User can view and print the configuration report.
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Page 41: External Printer
User Guide M440 & M424 EXTERNAL PRINTER To connect the external printer to the Magmile device: 1. Remove the back cover and connect the cables to the printer. In the picture below, on the left side is the power connector and on the right is the USB → RJ45 connector where RJ45 end then connects to the Magmile cube.
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