VeriFone V400m Installation Manual
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VeriFone V400m Installation Manual

Terminal & base
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V400m Terminal & Base
Installation Guide
DOC475-003-EN-A, Revision A02.1
www.verifone.com

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Summary of Contents for VeriFone V400m

  • Page 1 V400m Terminal & Base Installation Guide DOC475-003-EN-A, Revision A02.1 www.verifone.com...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.

  • Page 3: Table Of Contents

    Features and Benefits Ease of Use Critical Security Protection 2. Setup Selecting Location Environmental Factors Electrical Considerations Contactless Considerations PIN Protection Measures Unpacking Shipping Carton Installing MSAM, SIM and Micro SD Cards Accessing Card Compartments © VeriFone Inc. All rights reserved.
  • Page 4 Conducting a Credit/Debit Card Transaction Contactless Transaction Performing Contactless Transactions Optional Accessories FF Base Charging Base Periodic Inspection 3. Specifications V400m Terminal Unit Power Requirements Temperature Humidity External Dimensions Weight Processor Memory SD Memory Security © VeriFone Inc. All rights reserved.
  • Page 5 Temperature Humidity Communication Security 4. Troubleshooting Guidelines Display Panel Does Not Work Keypad Does Not Respond Transactions Fail to Process 5. Service and Support Maintenance and Cleaning Service Returns Accessories and Documentation Cables Base © VeriFone Inc. All rights reserved.
  • Page 6 Installation Guide V400m Power Supply Cleaning Kit Documentation 6. Caution and Warning Messages Caution and Warning Messages © VeriFone Inc. All rights reserved.

  • Page 7: Preface

    Installation Guide V400m Preface This guide is the primary source of information for setting up and installing the V400m and V400m Bases. Audience This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and Full-Function Bases.

  • Page 8: Related Documentation

    Installation Guide V400m Related Documentation To learn more about the V400m and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN): • V400m Quick Installation Guide DOC475-002-EN • V400m Reference Guide DOC475-004-EN • V400m B-Charging Quick Installation Guide DOC475-006-EN •...
  • Page 9 Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa HSPA High Speed Packet Access International Organization for Standardization © VeriFone Inc. All rights reserved.
  • Page 10 Local Area Network Liquid Crystal Display Light-Emitting Diode Long-Term Evolution PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Secure Digital Underwriters Laboratories Universal Serial Bus Verifone Part Number © VeriFone Inc. All rights reserved.

  • Page 11: Device Overview

    Installation Guide V400m 1. Device Overview This chapter describes the features of the V400m and the V400m Bases: The V400m is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments.

  • Page 12: Front Functions

    Installation Guide V400m The V400m includes the following features: Front Functions • Capacitive touch LCD display and CTLS tap area • Smart card reader • Magnetic card reader • Integrated thermal printer • Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace •...

  • Page 13: V400M Bases

    Installation Guide V400m The V400m Base provides a stable mounted platform for the V400m V400m Bases terminal. The Base comes in two versions: • V400m Charging Base • V400m Full-Feature Base The Charging Base supports charging only with no communication functionality.

  • Page 14: Features And Benefits

    • Wireless 3G (HSPA) and 4G (LTE) • USB host • USB device Features The V400m terminal and V400m Bases provide the following functionality: and Benefits • Touch screen enables easy menu control and signature capture. Ease of Use •...

  • Page 15: Critical Security Protection

    PCI 5.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s Secure Kit key loading software. © VeriFone Inc. All rights reserved.

  • Page 16: Setup

    Installation Guide V400m 2. Setup This chapter describes the setup procedure for the V400m terminal & Base in the following sections: • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • Installing MSAM, SIM and Micro SD Cards •...

  • Page 17: Environmental Factors

    Electrical Considerations • Avoid using this product during electrical storms. • Do not use the V400m terminal & Base unit near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning.

  • Page 18: Contactless Considerations

    Carefully inspect the shipping carton and its contents for possible tampering or damage. Carton 1. Remove the V400m terminal & Base unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Documentation for more information about V400m terminal &...

  • Page 19: Installing Msam, Sim And Micro Sd Cards

    3. Remove the clear protective film from the display. 4. Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m terminal & Base unit or base in the future. Do not use a unit that has been tampered with or otherwise damaged.

  • Page 20: Accessing Card Compartments

    Apart from using the pull tab to remove the battery from the NOTE compartment, you can also use the recessed areas on the lower portion of the battery to leverage the battery out. 4. The MSAM, SD and SIM cardholders are now accessible. © VeriFone Inc. All rights reserved.

  • Page 21: Changing Or Installing An Msam Card

    1. Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder. Figure 6: Inserting MSAM Card The V400m terminal & Base supports two MSAM cards in a side-by-side NOTE configuration. 2. Push in the old MSAM card, if any, to release it from the slot.
  • Page 22 Installation Guide V400m The V400m supports two SIM cards in a side-by-side configuration. NOTE 2. Unlock the cardholder and swing upwards to allow the insertion or removal of cards. 3. Remove the old card, if any and install the SIM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted.

  • Page 23: Changing Or Installing A Micro Sd Card

    4. Slide the cover to lock the cardholder closed. 5. If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. © VeriFone Inc. All rights reserved.

  • Page 24: Loading Printer Paper

    Before processing transactions in battery mode, make sure you have more CAUTION than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. © VeriFone Inc. All rights reserved.

  • Page 25: Power Supply

    Not all configurations and device contexts require the use of a power Power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in Supply which the terminal is used or have questions about which power supply should be used.

  • Page 26: Cable Connections

    Cable Connections Using the Full-Feature Base To connect the terminal to other devices via Ethernet, RS-232, and Cable Connections USB, use the V400m Full-Feature (FF) Base. The FF Base provides a Using the Full-Feature standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The...
  • Page 27 Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB © VeriFone Inc. All rights reserved.

  • Page 28: Smart Card Reader

    1. Position the smart card with the gold contacts facing upward. 2. Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3. Remove the card when the display indicates the transaction is completed. © VeriFone Inc. All rights reserved.

  • Page 29: Magnetic Stripe Card Reader Use

    Leave the smart card in the card reader until the transaction is CAUTION completed. Premature removal can void the transaction. The V400m has a magnetic card reader that uses a triple track Magnetic Stripe stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

  • Page 30: Conducting A Credit/Debit Card Transaction

    2. Swipe it through the magnetic card reader. downwards or upwards. Transaction The reader can read the card from either direction. Contactless The V400m supports contactless transactions through an integrated contactless module. The terminal becomes active for contactless Transaction smart card transactions only when initialized by an application.

  • Page 31: Performing Contactless Transactions

    The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. Figure 16: V400m FF Base Connections © VeriFone Inc. All rights reserved.

  • Page 32: Charging Base

    If any device is found in tamper state, please remove it immediately from NOTE service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.

  • Page 33: Specifications

    Installation Guide V400m 3. Specifications This chapter discusses power requirements, dimensions, and other specifications of the V400m terminal and bases: V400m Refer to the following specifications for the V400m terminal: Terminal Unit Power • Operating power: 5V DC, 2.2A Requirements •...

  • Page 34: Weight

    Primary SC reader and 2-SAMs SAM Card Reader • Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards • CTLS Reader CTLS card operating in the RFID 13.56 MHz frequency band • EMVCo, VISA, MasterCard and PBOC (qPBOC) approved © VeriFone Inc. All rights reserved.

  • Page 35: Magnetic Card Reader

    BT class 1, 100 m range (line of sight) ⚫ Supports BT v4.2 ⚫ Wi-Fi • Supports 2.4 GHz / 5 GHz frequency channels. • GSM 900/1800 MHz • LTE bands B1/B3/B8/B20 • UMTS bands B2/B4/B5 • LTE bands B2/B4/B5/B12 Australia © VeriFone Inc. All rights reserved.

  • Page 36: Battery Pack

    Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI • 5V, 2.2A Output • 100-240V, 0.5A, 50-60 Hz Input • Printing voltage: 8 Volts Integrated Printer • Print Column Width: Option for printing 24/32/42 characters per line © VeriFone Inc. All rights reserved.

  • Page 37: Security

    • Humidity Relative humidity: 5% to 95% (RH non-condensing) • Communication 10/100M Ethernet • 56K modem • LE Secure feature of BT v4.2 + All BT v4.1 feature • USB host • USB device © VeriFone Inc. All rights reserved.

  • Page 38: Security

    Installation Guide V400m • Security PCI 5.x Compliant. © VeriFone Inc. All rights reserved.

  • Page 39: Troubleshooting Guidelines

    4. Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V400m terminal or V400m Base and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone...

  • Page 40: Display Panel Does Not Work

    3. The device's application program might not be loaded correctly. Download the application program and try again. 4. If the problem persists, contact your local Verifone representative. Use the following steps to check the keypad: Keypad Does Not 1.
  • Page 41 V400m • Ensure the MSAM card is properly inserted in the slot and is properly secured (see Installing MSAM, SIM and Micro SD Cards). • If the problem persists, contact your local Verifone representative. © VeriFone Inc. All rights reserved.

  • Page 42: Service And Support

    CAUTION can deteriorate plastic or rubber parts. Because the V400m terminal & Base can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

  • Page 43: Service Returns

    Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your Verifone representative Before returning V400m Terminal & Base to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Terminal & Base for repair or replacement (U.S.
  • Page 44 Installation Guide V400m 1. Gather the following information from the printed labels on the bottom of each V400m Terminal & Base device to be returned: • Product ID, including the model and part number. For example, “M180-08x-xx-xxx-x” • Serial number (S/N xxx-xxx-xxx)
  • Page 45 You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V400m Terminal & Base unit NOTE you return to Verifone, even if you are returning several of the same model.

  • Page 46: Accessories And Documentation

    Installation Guide V400m Verifone produces the following accessories and documentation for Accessories and V400m terminal & Base. When ordering, please take note of the part Documentation number in the left column. • Verifone online store https://www.verifone.com/en/us/contact-us • USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M.
  • Page 47 évier de cuisine sink or laundry tub, in a wet © VeriFone Inc. All rights reserved.
  • Page 48 Verifone Verifone ou prestataire de representative or service provider. services. Caution Setup Page Respecter les précautions Observe standard precautions standard dans la manipulation in handling electrostatically d'appareils sensibles aux sensitive devices. Electrostatic © VeriFone Inc. All rights reserved.
  • Page 49 © VeriFone Inc. All rights reserved.
  • Page 50 Always apply solutions directement sur le the cleaner to a cloth before clavier ou l'écran. Toujours cleaning the device. appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. © VeriFone Inc. All rights reserved.
  • Page 51 As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences.

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