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Summary of Contents for VeriFone V210
- Page 1 V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
V210 Device Functionalities ........ - Page 4 V210 Bases ........
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Page 5: Preface
REFACE This guide is the primary source of information for setting up and installing V210 device. Audience This guide is intended for the users involved in V210 device installation. Organization This guide is organized as follows: Chapter Device Overview. Provides an overview of V210 device. -
Page 6: Acronym Definitions
VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization MSAM Multiple Secure Access Module Local Area Network Liquid Crystal Display V210 I NSTALLATION UIDE... - Page 7 REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number V210 I NSTALLATION UIDE...
- Page 8 REFACE Guide Conventions V210 I NSTALLATION UIDE...
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Page 9: Device Overview
Device Overview This chapter provides an overview of V210 device and base. The V210 is a consumer-facing portable device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. -
Page 10: V210 Device Functionalities
EVICE VERVIEW V210 Device Functionalities V210 Device The V210 device has the SIM/MSAM slots as shown in the following illustration. Functionalities Figure 2 V210 Underside Compartment View • Single SIM/SAM slot to support stored-value card programs or other merchant card requirements •... -
Page 11: V210 Bases
EVICE VERVIEW V210 Bases V210 Bases The V210 Base provides a stable mounted platform for the V210 terminal. The Base comes in three variants: • V210 Charging Base • V210 Full-Feature Base with Modem • V210 Full-Feature Base without Modem V210 Charging The Charging Base supports charging only with no communication functionality. -
Page 12: V210 Full-Feature Base With Modem
The FF Base supports any failover communication via dial up and Ethernet Base with Modem connections for V210. The failover will be supported in all network interfaces available in a terminal. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). -
Page 13: Features And Benefits
• Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform. Verifone ships variants of V210 devices for different markets. Your unit may have NOTE different options or accessories with bases like: Base Interface or Charging Base or Full Featured Bases. - Page 14 EVICE VERVIEW Features and Benefits NOTE Verifone ships variants of V210 devices for different markets. Your unit may have different options or accessories. V210 I NSTALLATION UIDE...
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Page 15: Device Setup
• A flat support surface such as a countertop or a table. • Near a power outlet and the terminal or computer that connects to the V210. WARNING For safety, do not string cables or cords across a walkway. V210 I... -
Page 16: Environmental Factors
Avoid using this product during electrical storms. Considerations • Do not use the V210 unit near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near... -
Page 17: Inside The Shipping Carton
Remove and inspect the following items: • V210 device • Power Pack • Printer paper roll (Verifone ships variants of the V210 terminal which may or may not have a paper roll). Refer to Accessories and Documentation for more information on V210 related accessories. -
Page 18: Msam Card
If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. MSAM Card When you first receive your V210 device, you may need to install or replace the Multiple Security Access Module (MSAM) and Subscriber Identity Module (SIM) cards. -
Page 19: Loading Paper Roll In The Device
Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 9 Opening Printer Paper Door Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll. Figure 10 Procedure for Loading Paper Roll V210 I NSTALLATION UIDE... -
Page 20: Power Supply
Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative if you have changed the context in which the terminal is used or have questions about which power supply should be used. -
Page 21: Cable Connections
When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. -
Page 22: Cable Connections Using The Full-Feature Base
Using the Full- V210 Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN Feature Base socket, RS-232 port, and a mini-USB port. The V210 terminal must be docked on the base to utilize cable connectivity. Figure 13 Full-Feature Base Peripheral Connections... -
Page 23: Using The Smart Card Reader
Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V210 I NSTALLATION UIDE... -
Page 24: Using The Magnetic Stripe Card Reader
ETUP Using the Magnetic Stripe Card Reader Using the The V210 has a magnetic card reader that uses a triple track stripe reader. This Magnetic Stripe gives the unit greater reliability over a wide range of swipe speeds and operating Card Reader environments. -
Page 25: Optional Accessories
Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-Feature Base. Figure 17 V210 Docking with Full-Feature Base Charging Base The Charging Base (M183-S02-00 provides a stable dock plus power charging for the V210 terminal. Figure 18... - Page 26 If any device is found in tamper state, please remove it immediately from service. NOTE Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, refer to Verifone Service and Support.
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Page 27: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the V210 terminal and bases. V210 device has the following specifications: Unit Power V210 devices have the following power requirements: Requirements • 5V DC, 1A Operating power: Temperature •... -
Page 28: Sam Card Reader
PECIFICATIONS V210 Bases SAM Card Reader • One Security Access Module (SAM) Battery Pack • Rating: 9.1 Wh (3.7 V DC, 3100 mAH) • Meets IEEE1725 requirements Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication •... -
Page 29: Troubleshooting Guidelines
HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V210 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. - Page 30 ROUBLESHOOTING UIDELINES Transactions Fail to Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. •...
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Page 31: Hapter
Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. Because the V210 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. - Page 32 • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each V210 you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.
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Page 33: Accessories And Documentation
Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). - Page 34 ERVICE AND UPPORT Accessories and Documentation V210 I NSTALLATION UIDE...
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Page 35: A P P En Di X A Caution And Warning Messages
Cet appareil est un produit sûr et toute and any tampering can cause it to manipulation peut l'amener à cesser de cease to function or operate in an fonctionner ou fonctionner de manière non unsecured manner. sécurisée. V210 I NSTALLATION UIDE... - Page 36 être endommagé, en label. If a label or component aviser immédiatement la compagnie maritime appears damaged, immediately et votre représentant Verifone ou prestataire notify the shipping company and de services. your Verifone representative or service provider.
- Page 37 Toujours directly onto the keypad or appliquer le nettoyant sur un chiffon avant de display. Always apply the cleaner nettoyer l'appareil. to a cloth before cleaning the device. V210 I NSTALLATION UIDE...
- Page 38 Verifone, Inc. 1-800-Verifone www.verifone.com V210 Installation Guide Verifone Part Number DOC183-003-EN-A, Revision A...
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