Troubleshooting - Midea i5C User Manual

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables
contain possible causes and notes for resolving an error message or malfunction. It is
recommended to read the tables carefully below in order to save your time and money
that may cost for calling to the service center.
If you have after-sales problems, it is recommended to go to
MSmartHome-Help-Contact us/Feedback for help.
EN
Problem Possible reason
The power switch is not
●
turned on while charging.
The appliance will
not be charged.
The appliance and charging
●
terminals are not in full
contact.
The appliance is covered by
●
wires on the ground,
dropping curtain fabric or
blankets are twined.
The appliance gets
stuck.
Side brush and main brush,
●
etc. get stuck, and the
appliance cannot run
normally.
Not cleaned
The appliance does not have
●
completely, and
enough battery power.
recharge it.
No cleaning
The power switch is not on.
●
according to the
present time.
Scheduled appointment is
●
cancelled.
The mop holder magnet falls
●
After the mop
holder is installed,
the appliance is
There's no water in water
●
impermeable.
tank.
The appliance base outlet
●
hole is blocked.
Solution
Power on the appliance.
Make sure the appliance is
fully in contact with the
charging terminal.
The appliance will
automatically start the
escape mode. If it is not out
of trouble, it needs manual
help.
Clean the windings on the
side brush and restart it. If
not, contact the post-sales
department.
Charge the appliance.
Turn on the power switch of
appliance.
Reset and make appointment.
Contact the aftersales service
center.
Add water.
Clear water outlet and tank
filter.
23
Problem Possible reason
The ground is slippery.
●
The appliance has
missed sweeps,
Wires, shoes and other
●
there is no plan for
objects placed on the ground,
cleaning, and the
map in the app
operation of the appliance.
shows irregularly.
Cleaning is interrupted
●
halfway.
The power switch is not
●
turned on.
Appliance does not
Low battery.
●
work.
Wheels are dropped and the
●
three groups of drop sensors
are in a falling state.
There is an obstacle ahead.
●
Appliance retreats.
Bumper rail is clamped.
●
Solution
If the floor is waxed, dry it
before use.
Minimize ground items as
much as possible.
Do not move or block the
appliance during work.
Turn on the power switch.
Charge the appliance.
Place the appliance close to
the ground.
If necessary, contact
post-sales service center.
Clear the front obstacles.
Tap the bumper rail to check
for if there is foreign matter
stuck.
24
EN