Troubleshooting - Toshiba RC-DS10K Instruction Manual

Troubleshooting

Investigate the cause by yourself before requesting for a repair.
If you cannot find the cause, contact the shop from which the product was purchased. (See page 43.)
Problem
...is soft
...is mushy
...coagulates
...is not tasty
...is hard
...dries out
...is not tasty
...scorches
* Rice becoming a
golden brown is not a
malfunction.
...does not cook well
...is not tasty
Mixed rice
does not cook well
RC-DS1018K_EN_0809.indd 37
Causes/what to check
• Reduce the amount of water, or use the <Hard> course.
• Loosen the rice immediately after it is cooked.
• For recentry harvested rice, cook it with a little less water.
• Rice becomes softer when it is soaked before cooking or the timer is set for cooking.
• Washing rice too hard or leaving it in a sieve basket for a long time will cause rice
grains to crack and/or break, resulting in mushy rice.
• Did you use alkaline water of pH 9 or greater, or hot water ?
• Increase the amount of water, or use the <Sticky> course.
• Soak rice in water before cooking.
• Did you use hard mineral water ?
In the following cases, the rice may easily be scorched.
• When rice is not washed sufficiently.
• When rice is soaked for a long time; or When rice is cooked using the timer.
• When pre-washed rice is cooked, wash rice 1 or 2 times before cooking to prevent
scorching.
• When cooking whole rice, or adding seasonings to cook mixed rice.
• When foreign objects are attached on the temperature sensor, lid temperature
sensor, etc.
• Did you start cooking while the inside of the cooker or inner lid was hot ? Start
cooking after cooling it down.
• Rice cooked in the <Quick> course may be slightly mushy or hard. (See page 18.)
Try cooking rice using the <Delicious> course.
• Are any foreign objects stuck in the inner lid ? Are any foreign objects stuck on the
lid temperature sensor, temperature sensor, inner lid packing, inner pot rim or
vacuum air inlet/outlet ? (See page 13.)
• Has the inner pot or inner lid been deformed, or did you forget to attach the inner
lid or steam vent ?
• Was there a power failure while cooking ?
• Did you mix ingredients into the rice ?
For other reasons, see "When you add ingredients and seasonings". (See page 26.)
(reference page)
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