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Troubleshooting
Investigate the cause yourself before requesting repair. If you cannot find the cause, contact the shop from which the
product was purchased. (See page 43)
Problem
...is soft
...is mushy
...coagulates
...is not tasty
...is hard
...dries out
...is not tasty
...scorches
* Rice becoming a
golden brown is not a
malfunction.
...does not cook well
...is not tasty
Mixed rice
does not cook well
Causes/what to check
• Reduce the amount of water, or use the <Delicious Hard> cooking course.
• Loosen the rice immediately after it is cooked.
• For recentry harvested rice, cook it with a little less water.
• Rice becomes softer when it is soaked before cooking or the timer is set for cooking.
• Washing rice too hard or leaving it in a sieve basket for a long time will cause rice
grains to crack and/or break, resulting in mushy rice.
• Did you use alkaline water of pH 9 or greater, or hot water ?
• Increase the amount of water, or use the <Delicious Sticky> cooking course.
• Soak rice in water before cooking.
• Did you use hard mineral water ?
In the following cases, the rice may easily be scorched.
• When rice is not washed sufficiently.
• When rice is soaked for a long time. When rice is cooked using the timer.
• When pre-washed rice is cooked. Rinse rice 1 or 2 times before cooking to prevent
scorching.
• When cooking whole rice, or adding seasonings to cook mixed rice.
• When foreign objects are attached on the temperature sensor, lid temperature
sensor, etc.
• Did you use the <Mixed / Okoge> cooking course ?
The color of the okoge (slightly browned and crispy rice) varies depending on the
quality of the rice, how the rice was washed, the amount of water and the
seasonings used.
• Did you start cooking while the inside of the cooker or inner lid was hot? Start
cooking after cooling it down to a body temperature.
• Rice cooked in the <Quick1>, <Quick2> or < eco mode> course may be slightly
mushy or hard. (See pages 9 and 18) Try cooking rice using the <Delicious>
course.
• Are any foreign objects stuck in the inner lid, or stuck on the temperature sensors
(2 positions), inner lid packing, inner pot rim, or vacuum air inlet / outlet? (See
page 13)
• Has the inner pot or inner lid been deformed, or did you forget to attach the inner
lid or steam vent?
• Was there a power failure while cooking ?
• Did you mix ingredients into the rice ?
For other reasons, see "When you add ingredients and seasonings". (See page 26)
(reference page)
(continued)
37
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