Dealing With Cracked, Chipped Or Shattered Glass; Saving The Original Packaging - SMART Board SPNL-6365-V3/SBID-6365 Installation And Maintenance Manual

CHAPTER 2
INSTALLING THE DISPLAY
you keep the foam pieces on the bottom corners of the display. These foam pieces protect the
display if you need to set it down during transportation.
You might also need to rotate the display so that its top frame faces to the side. You can do this
during transportation, but when you install the display, it must be in landscape orientation (with the
top frame facing up).

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help
withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is
designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes
can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the
knowledge base article,
that can cause the display's glass to shatter even when it's not in use.
If the display's glass is cracked or chipped, have it professionally inspected and repaired at a
SMART authorized repair center. If the display's glass shatters, carefully clean up the area and have
the display repaired or replaced.
CAUTION
For safety and to prevent further damage, do not continue to install or use the display if its glass
is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as
possible in case you need to move the display again after you initially install it. This packaging was
designed to provide the best possible protection against shock and vibration.
CAUTION
Move the display only in the original packaging or replacement packaging purchased from your
authorized SMART reseller. Moving the display without correct packaging can lead to product
damage and voids the warranty.
NOTE
If the original packaging isn't available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
17 smarttech.com/kb/171167
Shattered glass on an interactive display, for information about conditions