Snorkel S2255RT Operator's Manual page 75

Snorkel Product Warranty Policy
1. Snorkel warrants, its authorized sales and service centers (herein referred to as "SSC"), each new machine
manufactured and sold by it to be free from defects in material and workmanship for a period of two (2) years
from date of delivery to any customer. The warranty will apply subject to the machine being operated in accor-
dance with the rules, precautions, instructions and maintenance requirements outlined in the relevant Snorkel
Operator and Parts/Service manuals. Snorkel further warrants the structural components, specifi cally the main-
frame chassis, turntable, booms and/or scissor arms of each new machine manufactured by it to be free from
defects in material and workmanship for an additional period of three (3) years. Any such part or parts which,
upon examination by the Snorkel Warranty Department or appointed representative, are found to be defective
will be replaced or repaired by Snorkel through local authorized Dealers. The structural warranty specifi cally
excludes adverse eff ects on the machine structure arising from damage, abuse or misuse of the equipment.
2. Machines may be held in an authorized Distributor/ SSC's stock for a maximum period of six (6) months from
the date of shipment from Snorkel, before the warranty period is automatically initiated on each machine.
3. It is the responsibility of the Distributor/SSC to complete and return to Snorkel a Pre-delivery Inspection Record,
Warranty Registration Form, before the act of rental / loan / demonstration of the machine or delivery to an end
user. In the case of direct sale to end customers the same responsibility lies with the end customer.
4. Any end customer, SSC, distributor or dealer shall not be entitled to the benefi ts of this warranty and Snor-
kel shall have no obligations here under unless the "Pre-Delivery and Inspection Record" has been properly
completed and returned to the Snorkel Warranty department within fi fteen (15) days after delivery of the Snorkel
product to the Customer or Dealer's demonstration / rental fl eet. Snorkel must be notifi ed, in writing, within ten
(10) days, of any machine sold to a Customer from a Dealer/SSC's rental fl eet during the warranty period.
5. Any part or parts which upon examination by the Snorkel Product Support Department are found to be defective
within the specifi ed warranty period, will be replaced or repaired at the sole discretion of Snorkel through its local
Authorized Distributor/SSC, at no charge. Any parts replaced under warranty must be original Snorkel parts
obtained through an authorized Snorkel Distributor/SSC unless expressly agreed otherwise in writing and in
advance by Snorkel's warranty department.
6. All parts claimed under warranty must be held available for return and inspection upon request for a period of 90
days from date of claim submission, it is necessary that all parts are individually tagged or marked with their part
number and the warranty claim number. All parts returning should be still in a factory state, free of any alteration
to the original design. If the parts are subject to repair it will need to be pre authorized by the Snorkel Product
Support Group and or Warranty Department prior to the repair being completed. After 90 days all parts replaced
under warranty which have not been returned, to Snorkel should be destroyed. Failure to produce parts request-
ed by the Warranty Administrator for inspection within a period of 14 days will result in the claim being automati-
cally rejected
in full. Materials returned for warranty inspection must have the following procedure:
Ÿ Carefully packaged to prevent additional damage during shipping
Ÿ Drained of all contents and all open ports capped or plugged
Ÿ
Shipped in a container tagged or marked with the RMA number
Ÿ Shipped PREPAID (ground service only). Any item(s) returned for warranty by any other means
Ÿ may be refused and returned, unless prior approval is agreed with Snorkel.
Snorkel Warranty Statement Eff ective 1/1/2017