PaloAlto Networks ION 1200-S Hardware Reference Manual
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PaloAlto Networks ION 1200-S Hardware Reference Manual

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  • Page 1 ION 1200-S Hardware Reference docs.paloaltonetworks.com...
  • Page 2 Alto Networks. A list of our trademarks can be found at www.paloaltonetworks.com/company/ trademarks.html. All other marks mentioned herein may be trademarks of their respective companies. Last Revised February 1, 2023 ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 3: Table Of Contents

    Install ION 1200-S...................35 Insert SIM Cards in the ION 1200-S..................36 Install Antennas in the ION 1200-S..................37 Install the ION 1200-S on a wall..................39 ION 1200-S Wall Mount Template..................42 Install the ION 1200-S on a Rack..................43 Troubleshoot ION 1200-S Series..............49 Troubleshoot Common Issues with the ION 1200-S Series...........50...
  • Page 4 Table of Contents ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 5: Before You Begin

    Before You Begin > Tamper Proof Statement > Third-Party Component Support > Product Safety Warnings...

  • Page 6: Tamper Proof Statement

    • The integrity of the tamper-proof tape used to seal the box or crate is not compromised. • The integrity of the warranty label on the firewall or appliance is not compromised. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc.

  • Page 7: Third-Party Component Support

    Before You Begin Third-Party Component Support Before you consider installing third-party hardware, read the Palo Alto Networks Third-Party Component Support statement. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 8: Product Safety Warnings

    • Information on compliance to RF exposure guidelines: The Palo Alto Networks ION 1200 series devices are designed to comply with the following national and international standards on human RF exposure, to ensure compliance with these RF exposure standards, ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 9 Any changes or modifications to the product without approval from Palo Alto Networks could void the user’s authority to operate the device. Such modifications include the use of non-approved antennas, accessories, or amplifiers. The radio has been ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 10 The systems are designed to be operated to avoid contact with the antennas by the user. It is recommended to set the system in a location where the antennas can remain at ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc.
  • Page 11 Users of such applications are encouraged to have particular regard to the suitability of operating under the Australian Radio communications Class License for their radio communications need. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 12 Before You Begin ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 13: Ion 1200-S Overview

    ION 1200-S Overview Learn about the next generation SASE ION 1200-S device. > ION 1200-S Front Panel > ION 1200-S-C-5G Back Panel > ION 1200-S-C-NA/ROW Front > ION 1200-S Compliance Statement Panel > ION 1200-S LEDs > ION 1200-S-C5G-WW Front Panel >...

  • Page 14: Overview Ion 1200-S

    Wireless Access Points (WAP). With the introduction of ION 1200-S, you can accelerate your SASE deployment to branch offices by leveraging 4G or 5G connectivity without installing additional hardware in the branch. Use the 4G or 5G network as the primary WAN connectivity to enable rapid deployment of ATMs or kiosk systems or as a secondary backup link to improve the resilience of the branch WAN.

  • Page 15: Ion 1200-S Hardware Specifications

    ION 1200-S Overview ION 1200-S Hardware Specifications Learn the hardware specifications of the following ION 1200-S variants series: ION 1200-S ION 1200-S-C-NA ION 1200-S-C- ION 1200-S- C5G-WW Description Enterprise small Enterprise small Enterprise small Enterprise small branch device branch device...
  • Page 16 ION 1200-S Overview ION 1200-S ION 1200-S-C-NA ION 1200-S-C- ION 1200-S- C5G-WW HTTP <> throughput (Mbps) Power Input AC 100–240 V, 50–60Hz The power adapter converts the AC power to 12VDC to provide power to the device. Mechanical System Cooling...
  • Page 17 ION 1200-S Overview ION 1200-S ION 1200-S-C-NA ION 1200-S-C- ION 1200-S- C5G-WW SIM Slot Size Not Supported Nano (4FF) Nano (4FF) Nano (4FF) Radio Not Supported Main (TX/RX1) Main (TX/RX1) Main (TX1/RX1) AUX (RX2) AUX (RX2) MIMO1(TX2/ RX2) GNSS GNSS...
  • Page 18 ION 1200-S Overview ION 1200-S ION 1200-S-C-NA ION 1200-S-C- ION 1200-S- C5G-WW • Telstra ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 19: Ion 1200-S Front Panel

    ION 1200-S Overview ION 1200-S Front Panel The following image shows the front panel of the ION 1200-S and the table describes the front panel components. Item Component Description USB Port USB 3.0 (reserved for future use). Console Port RJ-45 Serial console port.
  • Page 20 ION 1200-S Overview Item Component Description Power LED Power LED; the LED turns green when powered on. Heat Label Heat label on the device. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 21: Ion 1200-S-C-Na/Row Front Panel

    ION 1200-S Overview ION 1200-S-C-NA/ROW Front Panel The front panel of the ION 1200-S-C-NA and ION 1200-S-C-ROW are identical. The following image shows the front panel of the ION 1200-S-C-NA/ROW and the table describes the front panel components. Item Component...
  • Page 22 Power LED; the LED turns green when powered on. Antenna Connector Antenna SMA (F) Connectors. ION 1200-S-C-NA/ROW has three antenna connectors—Main (TX/RX1), Aux (RX2), GNSS. Heat Label Heat label on the device. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 23: Ion 1200-S-C5G-Ww Front Panel

    ION 1200-S Overview ION 1200-S-C5G-WW Front Panel The following image shows the front panel of the ION 1200-S-C5G-WW and the table describes the front panel components. Item Component Description USB Port USB 3.0 (reserved for future use). Console Port RJ-45 Serial console port.
  • Page 24 Antenna Connector Antenna SMA (F) Connectors. ION 1200-C5G-WW has four antenna connectors—Main (TX1/RX1), MIMO1 (TX2/RX2), MIMO2 (RX3 GNSS L5), AUX (RX4/GNSS L1). Heat Label Heat label on the device. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 25: Ion 1200-S Back Panel

    ION 1200-S Overview ION 1200-S Back Panel The following image shows the back panel of the ION 1200-S and the table describes the back panel components. Item Component Description Earthing Earth ground connection. The ground connector is not required during normal operation.

  • Page 26: Ion 1200-S-C-Na/Row Back Panel

    ION 1200-S-C-NA/ROW Back Panel The back panel of the cellular ION 1200-S-C-NA and ION 1200-S-C-ROW are similar. The following image shows the back panel of the cellular ION 1200-S-C-NA device and ION 1200-S- C-ROW and the table describes the back panel components.

  • Page 27: Ion 1200-S-C-5G Back Panel

    ION 1200-S Overview ION 1200-S-C-5G Back Panel The following image shows the back panel of the cellular ION 1200-S-C5G-WW device and the table describes the back panel components. Item Component Description Antenna Connector Antenna SMA (F) connectors. SIM slots 2 SIM slots for cellular network connectivity.

  • Page 28: Ion 1200-S Compliance Statement

    • CE (European Union (EU) Directives) • ION 1200-S is herewith confirmed to comply with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating to the LVD Directive 2014/35/EU, EMC Directive 2014/30/EU, WEEE Directive 2012/19/EU, and RoHS Directives 2011/65/EU and 2015/863/EU.
  • Page 29 Regulations 2016, and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. • ION 1200-S-C-ROW is in conformity with the following designated standards and fulfills the requirements of the Electrical Equipment (Safety) Regulations 2016, Electromagnetic...
  • Page 30 ION 1200-S Overview • Thailand Regulation for Radio Communication Equipment: This regulation applies to ION 1200-S-C5G-WW device only. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 31: Installation Kit Components

    ION 1200-S Overview Installation Kit Components The ION 1200-S device installation kit contains the following parts and tools to install the device: • 1x ION 1200-S device. • 1x 150W power adapter. • 1x Power adapter wall-mount kit (includes one power adapter bracket, a Velcro strap, and a plastic cable tie).

  • Page 32: Ion 1200-S Leds

    ION 1200-S Overview ION 1200-S LEDs Refer to the ION 1200-S device front panel images for position of the LEDs on the ION 1200-S devices and its description. LEDs ION 1200-S Power • Green LED indicates the device is powered on.
  • Page 33 Prisma SD-WAN web interface. - Excellent - Good - Fair - Poor - Modem Error, hover over the icon to see the error. - No modem or signal detected. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 34: Power On The Ion 1200

    When you shut down the device using the device CLI toolkit command or the power switch, click the power switch once to power on the device. Next Step: Configure the Cellular ION 1200. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 35: Install Ion 1200-S

    Install ION 1200-S This chapter explains the installation procedure for the ION 1200-s device: > Install Antennas in the ION 1200-S > Insert SIM Cards in the ION 1200-S > Install the ION 1200-S on a wall > ION 1200-S Wall Mount Template >...

  • Page 36: Insert Sim Cards In The Ion 1200-S

    Install ION 1200-S Insert SIM Cards in the ION 1200-S The ION 1200-S-C-NA, ION 1200-S-C-ROW, and ION 1200-S-C5G-WW devices support two SIM slots to enable multiple mobile network connectivity. STEP 1 | Remove the SIM cover by unfastening the two M3 screws using a type one Phillips screwdriver.

  • Page 37: Install Antennas In The Ion 1200-S

    The ION 1200-S-C-NA, ION 1200-S-C-ROW, and ION 1200-S-C5G-WW devices support multi- band antennas which can be easily secured to the device. The ION 1200-S-C-NA and ION 1200- S-C-ROW have three antenna SMA (F) connectors. The ION 1200-S-C5G-WW has four antenna SMA (F) connectors.
  • Page 38 When installing the ION device on a wall or a desktop, it is recommended to orient the antennas upright and slanted slightly outwards, not exceeding 45 degrees, to improve the signal quality. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 39: Install The Ion 1200-S On A Wall

    Install ION 1200-S Install the ION 1200-S on a wall Install an ION 1200-S on a drywall or plywood wall using the wall-mount kit as described in the following procedure. STEP 1 | Mark four locations on the wall that line up with the wall mount holes on the bottom of the...
  • Page 40 Align the four holes on the bottom of the device with the four screws on the wall and hang the device on the screws. Make sure the device is securely connected to each of the four screws before you let go. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 41 After you secure the power adapter to the bracket, mount the bracket next to the device using wood or drywall screws as appropriate. The following image shows a completed installation for an ION 1200-S with a single power adapter. If you need a second power supply, you need to order a power adapter and an adapter wall mount kit separately.

  • Page 42: Ion 1200-S Wall Mount Template

    ION 1200-S Wall Mount Template Download and print the following wall mount template to secure the template to the wall where you intend to mount the ION 1200-S device and use it to mark the location for each of the four wall-mount screws.

  • Page 43: Install The Ion 1200-S On A Rack

    1 RU of rack space. The racktray kit enables you to install an ION 1200-S device in a 19" rack. The installation hardware consists of a metal base and two rails. To ease installation, first install the device in the racktray and then install the assembled racktray into the equipment rack.
  • Page 44 Align the slotted holes in the adjustable mounting bracket to the holes on the rear of the equipment frame. The mounting rails are designed for equipment frames that are 26” to 32” deep. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 45 “C” channel. STEP 5 | Attach the power cord routing cover to the tray sidewall and install AC retaining clamp. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 46 Slide the mounting tray into the rails previously fixed to the equipment rack. Stop when the front flange on the mounting tray is flush with the front of the rail. ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 47 3 screws each (not provided). The screws must be compatible with your equipment frame. STEP 11 | Proceed to Power on the ION 1200 ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...
  • Page 48 Install ION 1200-S ION 1200-S Hardware Reference 2023 Palo Alto Networks, Inc. ©...

  • Page 49: Troubleshoot Ion 1200-S Series

    Troubleshoot ION 1200-S Series This section lists the most common issues that you may face. Troubleshoot the issue by following the resolution steps mentioned in the table. > Troubleshoot Common Issues with the ION 1200-S Series...

  • Page 50: Troubleshoot Common Issues With The Ion 1200-S Series

    Palo Alto Networks Support. Alerts and alarms are reported when there is fault in the system or an issue with the cellular modem. For detailed information on the alerts and alarms on the ION 1200-S device, refer to the Prisma SD-WAN Administrator’s Guide.
  • Page 51 Troubleshoot ION 1200-S Series Issue Resolution 7. Check to see if your mobile service provider is experiencing network problems. There may be issues with the service provider rather than your modem. 8. You might need to add a custom or a private APN profile.
  • Page 52 Troubleshoot ION 1200-S Series Issue Resolution requiring a reload/power-cycle/RMA 2. Check if a reload of the device or a power-cycle of the device. helps to recover the device. 3. Call Palo Alto Networks support if the issue is still not resolved.

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