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Chapter 5: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are
good. A tripped circuit breaker and defective batteries are the most
common issues.
3. Call your dealer for assistance. If you cannot reach your dealer or if they
cannot resolve the issue, call our Technical Support department at: (972)
446-7363 or send an email to support@minutemanups.com or visit our
website minutemanups.com and look under the Support tab. Before
calling the Technical Support, Department have the following information
available:
a) Contact name and address.
b) Where and when the unit was purchased.
c) All of the model information about your unit.
d) The serial number of your unit.
e) Any information on the failure, including LEDs that may be
illuminated or error messages displayed.
f)
A description of the protected equipment including model numbers,
if possible.
g) A technician will ask you for the above information and if possible,
help solve the issue over the phone. If the unit requires factory
service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #). We must have
the model number and the serial number of the product to
issue an RMA #.
h) If the unit is under warranty, the repairs will be done at no charge.
If the unit is not under warranty, there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no
longer available, ask the Technical Support Representative about
obtaining a new set. It is important to pack the unit properly to avoid
damage in transit. Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, daytime phone number,
RMA number, a copy of your original sales receipt, and a brief
description of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot
accept any package without the RMA # marked on the outside of the
package.
6. Return the unit by insured prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
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Chapter 6: Troubleshooting
Symptom / Error Code
Press the On/Off button and release after
UPS will not turn on.
one beep.
Turn the UPS off and disconnect the power
UPS operates in battery
cord from the wall outlet. Reset the input
mode only, even though
circuit breaker by pressing the plunger back
there is AC present.
in. If the input circuit breaker trips after the
UPS restarts, reduce the load on the UPS.
The UPS's battery reserve is low. This
Low Battery Warning.
condition will continue until AC returns or the
UPS shuts down from battery exhaustion.
Charge the batteries for 8-hours and retest.
UPS does not provide
If the runtime is still less than expected, the
expected runtime.
batteries may need to be replaced.
Disconnect the computer cable from the
The AC normal LED is
UPS, and then press the On/Off button. If
illuminated, but there is
UPS works normally, the software had
no output.
control of the UPS.
The Warning / Fault LED
is illuminated, and the
The UPS has an internal problem. Call for
alarm is sounding
service.
continuously.
Check the specifications and remove part of
The Warning / Fault LED
the load. If the UPS shuts down because of
is illuminated, and the
an Overload, remove part of the load and
alarm is sounding 1-beep
then press the On/Off button to turn the UPS
every 0.5 seconds.
on.
The Warning / Fault LED
Check the battery connections, charge the
is illuminated, and the
batteries for 8-hours and retest, or replace
alarm is sounding 3-
the batteries.
beeps every 5 minutes.
The Warning / Fault LED
is illuminated, all the
Have a qualified electrician correct the service
other LEDs are off, and
wiring.
the alarm is not sounding.
Cause / What to Do
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