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Chapter 6: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mation available:
a)
Contact name and address.
b) Where and when the unit was purchased.
c)
All of the model information about your unit.
d)
The serial number of your unit.
e)
Any information on the failure, including LEDs that may be illuminated
or error codes displayed.
f)
A description of the protected equipment including model numbers, if
possible.
g)
A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #). NOTE: We must
have the model number and the serial number of the product to
issue an RMA #.
h)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Representative about obtaining a
new set. It is important to pack the unit properly in order to avoid damage
in transit. Never use Styrofoam beads for a packing material.
a)
Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside of the package.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
20
Chapter 7: Troubleshooting
Symptom / Error Code
Only the AC normal LED is
The UPS has not been turned on. Press the On button and re-
lease after the audible alarm beeps twice.
illuminated.
Reset the input circuit breaker by pressing the plunger back in. If
UPS only operates in battery
mode, even though there is
the input circuit breaker trips after UPS restarts, reduce the load
AC present.
on the UPS.
Charge the batteries for 8-hours and retest. If the runtime is still
UPS does not provide the
less than expected, the batteries may need to be replaced.
expected runtime.
The AC normal icon is illumi-
Disconnect the computer cable from the UPS, press the On but-
nated, but there is no output.
ton. If UPS works normally, the software has control of the UPS.
The Fault icon is illuminated
The UPS has an internal problem. Call for service.
and a constant alarm.
Er01: UPS is shutdown.
The UPS has detected a short-circuit on its output. Check the at-
tached load.
Er02: The Overload icon is il-
Check the specifications and remove part of the load. If the UPS
luminated and a constant
shuts down because of an Overload, the UPS must perform an
Inverter function or a Self Test to clear the Overload Alarm.
alarm.
Er03: UPS Over Temperature. The internal temperature has exceeded the safe operating range
for the UPS. Check the specifications.
Er08: DC BUS voltage abnor-
Turn the UPS off, unplug the power cord, wait for 5-minutes and
mal (High).
then restart the UPS. If the error did not clear call for service.
Er09: DC BUS voltage abnor-
Turn the UPS off, unplug the power cord, wait for 5-minutes and
mal (Low).
then restart the UPS. If the error did not clear call for service.
Er10: Inverter Over Current.
Check the specifications and remove part of the load.
Er11: Inverter/Output Failure
The UPS has an internal fault. Call for service.
Shutdown.
Er12: DC BUS Pre-charge ab-
Turn the UPS off, unplug the power cord, wait for 5-minutes and
normal.
then restart the UPS. If the error did not clear call for service.
Er13: Fan Failure.
The fan has either failed or has stopped due to exessive dirt. If the
fan has failed, call for service. If the fan is dirty, use a can of "Canned
Air" to clean the fan.
Er14: Charger Failure.
The charger has failed, call for service.
Er15: Weak/Bad Battery icon
Check the battery connections, charge the batteries for 8-hours
is illuminated.
and retest. The batteries may need to be replaced.
Er16: Site Wiring Fault.
Have a qualified electrician correct the service wiring.
Er17: Low Battery Warning. The UPS's battery reserve is low. This condition will continue until
AC returns or the UPS shuts down from battery exhaustion.
Turn the UPS off, unplug the power cord, wait for 1-minute and then
Er18: EEPROM data error.
restart the UPS. If the error does not clear call for service.
Er26: Input Over Current.
Check the specifications and remove part of the load. If the error
did not clear call for service.
Er28: Bypass mode Overload.
Check the specifications and remove part of the load. If the error
did not clear call for service.
The UPS has an internal fault. Call for service.
Er29: Charger overcharges
the battery.
Er38: Failed to synchronize
Turn the UPS off, unplug the power cord, wait for 5-minutes and
with utility input.
then restart the UPS. If the error did not clear call for service.
Er39: Low Battery Capacity. The UPS's battery capacity is low. Charge the batteries for 24-
hours. If the error does not clear call for service.
Cause / What To Do
21
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