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Chapter 5: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at http://www.minutemanups.com/callrequest.php. Bef-
ore calling the Technical Support Department have the following informati-
on available:
a)
Contact name and address.
b) Where and when the unit was purchased.
c)
The model number of your unit.
d)
The serial number of your unit.
e)
Any information on the failure, including icons that may be illuminated
or error codes displayed.
f)
A description of the protected equipment including model numbers, if
possible.
g)
A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #). NOTE: We must
have the model number and the serial number of the product to
issue an RMA #.
h)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Representative about obtaining a
new set. It is important to pack the unit properly in order to avoid damage
intransit. Never use Styrofoam beads for a packing material.
a)
Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
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Chapter 6: Troubleshooting
Symptom / Error Code
Press the On/Off/Test button and release after one
UPS will not turn on.
beep.
UPS operates in battery
Reset the input circuit breaker by pressing the
mode only, even though
plunger back in. If the input circuit breaker trips af-
ter the UPS restarts, reduce the load on the UPS.
there is AC present.
The UPS is in either the Boost or the Buck mode. It
The AC mode icon is
blinking and the alarm
is performing its intended function.
is silent.
Charge the batteries for 8-hours and retest. If the
UPS does not provide
runtime is still less than expected, the batteries may
expected runtime.
need to be replaced.
The AC mode icon is
Disconnect the computer cable from the UPS, press
illuminated, but there is
the On button. If UPS works normally, the software
no output.
had control of the UPS.
Fault icon is illuminated
The UPS has an internal problem, call for service.
and a constant alarm.
Error Code: E01. UPS
The UPS has detected a short-circuit on its output.
is shutdown.
Check the attached load.
Error
Code:
E02.
Check the specifications and remove part of the load.
Overload icon is illumi-
If the UPS shuts down because of an Overload, the
UPS must perform an Inverter function or a Self Test
nated and a constant
alarm.
to clear the Overload Alarm.
Error Code: E03. Over
The internal or ambient temperature has exceeded
Temperature Shut-
the safe operating range for the UPS. Check the
down.
specifications.
Error Code: E04: In-
The UPS has an internal fault, call for service.
verter/Output Failure
Shutdown.
Error Code: E05. Charger
The charger has failed, call for service.
Failure Warning.
Error Code: E06.
Check the battery connections, charge the batteries
Weak/Bad Battery icon
for 8-hours and retest, or replace the batteries.
is illuminated.
Error Code: E07. Low
The UPS's battery reserve is low. This condition will
Battery Warning.
continue until AC returns or the UPS shuts down from
battery exhaustion.
Error Code: E08. SWF
Have a qualified electrician correct the service
icon is illuminated.
wiring.
Cause / What To Do
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