Technical Support; Collecting Fault Information; Preparing Tools - H3C SecCenter CSAP-SA Installation Manual

Technical support

If you encounter any complicated problems during daily maintenance or troubleshooting, contact
H3C Support.

Collecting fault information

Before contacting H3C Support, collect the following server information to facilitate troubleshooting:
•
Log and sensor information:
Event logs, HDM logs (audit logs and update logs), and SDS logs.

Sensor information in HDM.

•
Product serial number.
•
Product model and name.
•
Snapshots of error messages and descriptions.
•
Hardware change history, including installation, replacement, insertion, and removal of
hardware.
•
Third-party software installed on the server.
•
Operating system type and version.

Preparing tools

Prepare the following tools for troubleshooting:
•
T25, T15, and T10 Torx screwdrivers.
•
Flat-head screwdriver.
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Cage nut insertion/extraction tool.
•
Diagonal pliers.
•
Multimeter.
•
Interface cable (network cable, for example).
•
Monitor (PC for example).
•
ESD wrist strap, antistatic gloves, and antistatic clothing.
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