Lexmark MS531 User Manual page 136

Troubleshoot a problem
Action
Step 5
a
Update the printer firmware. For more information, see
"Updating firmware" on page
b
Print the document.
Does gray background appear on prints?
Step 6
a
Replace the imaging unit.
b
Print the document.
Does gray background appear on prints?
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Adjust the paper guides in the tray to the correct position for
the paper loaded.
b
Print the document.
Are the margins correct?
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Are the margins correct?
32.
Yes No
Go to step 6. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
136
customer