ASROCK Rack ROMED8U-2T/BCM User Manual
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ASROCK Rack ROMED8U-2T/BCM User Manual

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ROMED8U-2T
ROMED8U-2T/BCM
User Manual
Version 1.0
Published August 2022
Copyright©2022 ASRock Rack INC. All rights reserved.

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Summary of Contents for ASROCK Rack ROMED8U-2T/BCM

  • Page 1 ROMED8U-2T ROMED8U-2T/BCM User Manual Version 1.0 Published August 2022 Copyright©2022 ASRock Rack INC. All rights reserved.
  • Page 2 In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of...
  • Page 3 ASRock Rack follows the green design concept to design and manufacture our products, and makes sure that each stage of the product life cycle of ASRock Rack product is in line with global environmental regulations. In addition, ASRock Rack disclose the relevant information based on regulation requirements.

  • Page 4: Table Of Contents

    Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installing the CPU Installation of Memory Modules (DIMM) Expansion Slots (PCI Express Slots) Onboard Headers and Connectors ATX PSU / DC-IN Power Connections Unit Identification purpose LED/Switch M.2 SSD Module Installation Guide (M2_1)
  • Page 5 Advanced Screen 3.3.1 CPU Configuration 3.3.2 Chipset Configuration 3.3.3 Storage Configuration 3.3.4 ACPI Configuration 3.3.5 USB Configuration 3.3.6 Super IO Configuration 3.3.7 Serial Port Console Redirection 3.3.8 H/W Monitor 3.3.9 PCI Subsystem Settings 3.3.10 AMD CBS 3.3.11 AMD PBS 3.3.12 PSP Firmware Versions 3.3.13 Instant Flash Server Mgmt 3.4.1 System Event Log...
  • Page 6 Chapter 4 Software Support Download and Install Operating System Download and Install Software Drivers Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...

  • Page 7: Chapter 1 Introduction

    In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.

  • Page 8: Specifications

    1.2 Specifications ROMED8U-2T / ROMED8U-2T/BCM MB Physical Status Form Factor micro ATX Dimension 9.6'' x 9.6'' (24.4 cm x 24.4 cm) Processor System AMD EPYC™ 7003 and 7002 Series Processors Socket Single Socket P+ (LGA4094) Max. Thermal 280W Design Power (TDP) Chipset...
  • Page 9 ROMED8U-2T ROMED8U-2T/BCM ROMED8U-2T: LAN Controller - 2 x RJ45 10GbE RJ45 by Intel® X710-AT2 - 1 x RJ45 Dedicated IPMI LAN port by RTL8211E - Supports Wake-On-LAN - Supports Energy Effcient Ethernet 802.3az - Supports Dual LAN with Teaming function...
  • Page 10 32MB AMI UEFI Legal BIOS BIOS Features - Plug and Play (PnP) - ACPI 2.0 Compliance Wake Up Events - SMBIOS 2.8 Support - ASRock Rack Instant Flash Hardware Monitor Temperature - CPU Temperature Sensing - MB/TR1/Card side Temperature Sensing...
  • Page 11 This motherboard supports Wake from on Board LAN. To use this function, please make sure that the “Wake on Magic Packet from power off state” is enabled in Device Manager > Intel® Ethernet Connection > Power Management. And the “PCI Devices Power On” is enabled in UEFI SETUP UTILITY >...

  • Page 12: Unique Features

    . With this utility, you can press the <F6> key during the POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.

  • Page 13: Motherboard Layout

    PSU_SMB1 ATX4PIN1 ATX12V2 ATX12V1 DDR4_H1 DDR4_G1 DDR4_F1 DDR4_E1 LAN_1 LAN_2 (NCSI) CPU1 Intel X710-AT2 FAN4 (ROMED8U-2T only) FAN5 57416B (ROMED8U-2T/BCM only) SATA_PWR1 FAN6 DDR4_A1 DDR4_B1 SLIM2 DDR4_C1 TPM_BIOS_PH1 SLIM1 DDR4_D1 BIOS ROMED8U-2T ROMED8U-2T/BCM PCIE6 M2_1 ASPEED AST 2500 SATA1 PCIE5...
  • Page 14 Description ATX 12V Power Connector (ATX12V1) ATX 12V Power Connector (ATX12V2) ATX 4-PIN Power Connector (ATX4PIN1 (ATX 24pin-to-4pin) Battery (BAT1) PSU SMBus Header (PSU_SMB1) System Fan Connector (FAN1) System Fan Connector (FAN2) System Fan Connector (FAN3) 2 x 288-pin DDR4 DIMM Slots (DDR4_F1, DDR4_H1)* 2 x 288-pin DDR4 DIMM Slots (DDR4_E1, DDR4_G1)* AMD Socket SP3 (LGA4094) System Fan Connector (FAN4)
  • Page 15 ROMED8U-2T ROMED8U-2T/BCM Description PCI Express 4.0 x16 Card Slot (PCIE4) PCI Express 4.0 x16 Card Slot (PCIE5) PCI Express 4.0 x16 Card Slot (PCIE6) 2 x 288-pin DDR4 DIMM Slots (DDR4_B1, DDR4_D1)* TPM-SPI Header (TPM_BIOS_PH1) 2 x 288-pin DDR4 DIMM Slots (DDR4_A1, DDR4_C1)* *For DIMM installation and configuration instructions, please see p.21 (Installation of Memory Modules...

  • Page 16: Onboard Led Indicators

    1.5 Onboard LED Indicators...
  • Page 17 ROMED8U-2T ROMED8U-2T/BCM Item Status Description SB_PWR1 Green STB PWR ready FAN_LED1 Amber FAN1 failed FAN_LED2 Amber FAN2 failed FAN_LED3 Amber FAN3 failed FAN_LED4 Amber FAN4 failed FAN_LED5 Amber FAN5 failed FAN_LED6 Amber FAN6 failed BMC_LED1 Green BMC heartbeat LED...

  • Page 18: I/O Panel

    1.6 I/O Panel No. Description No. Description UID Switch (UID1) 10G LAN RJ-45 Port (LAN1)** USB 3.2 Gen1 Ports (USB3_1_2) 10G LAN RJ-45 Port (LAN2)** LAN RJ-45 Port (IPMI_LAN1)* VGA Port (VGA1) *There are two LED next to the LAN port. Please refer to the table below for the LAN port LED indications.
  • Page 19 ROMED8U-2T ROMED8U-2T/BCM **There are two LEDs on each LAN port. Please refer to the table below for the LAN port LED indications. SPEED LED ACT/LIN K LED SPEED LED ACT/LIN K LED LAN Port LAN Port (LAN1, LAN2) LED Indications...

  • Page 20: Block Diagram

    1.7 Block Diagram ROMED8U-2T: PCI-E Gen3 G1 Port4 MAC1 Video Ethernet 10/100/1000...
  • Page 21 ROMED8U-2T ROMED8U-2T/BCM ROMED8U-2T/BCM: MAC2 Ethernet 1.1 & PCI-Express 10/100/1000 PCIE Gen3 x 1 DDR4 DDR4 DDR4 DDR4 USB2.0 x 2 PCI-E DDR4 DDR4 DDR4 DDR4...

  • Page 22: Chapter 2 Installation

    Chapter 2 Installation This is a micro-ATX form factor (9.6” x 9.6”, 24.4 cm x 24.4 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it. Make sure to unplug the power cord before installing or removing the motherboard. Failure to do so may cause physical injuries to you and damages to motherboard components.

  • Page 23: Installing The Cpu

    ROMED8U-2T ROMED8U-2T/BCM 2.3 Installing the CPU 1. Before you insert the CPU into the socket, please check if the PnP cap is on the socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not force to insert the CPU into the socket if above situation is found.
  • Page 25 ROMED8U-2T ROMED8U-2T/BCM Carr ier Frame with CPU Rail Frame Please make sure that the carrier frame with CPU is closely attached to the rail frame while inserting it. Install the carrier frame with CPU. Don’t separate them.

  • Page 27: Installation Of Memory Modules (Dimm)

    ROMED8U-2T ROMED8U-2T/BCM 2.4 Installation of Memory Modules (DIMM) This motherboard provides eight 288-pin DDR4 (Double Data Rate 4) DIMM slots in two groups, and supports Eight Channel Memory Technology. CPU1 1 DIMM 2 DIMMS 4 DIMMS 8 DIMMS 1. It is not allowed to install a DDR, DDR2 or DDR3 memory module into a DDR4 slot;...
  • Page 28 The DIMM only fits in one correct orientation. It will cause permanent damage to the motherboard and the DIMM if you force the DIMM into the slot at incorrect orientation.

  • Page 29: Expansion Slots (Pci Express Slots)

    ROMED8U-2T ROMED8U-2T/BCM 2.5 Expansion Slots (PCI Express Slots) There are 3 PCI Express slots on this motherboard. PCIE slot: PCIE4 (PCIE 4.0 x16 slot, from CPU) is used for PCI Express x16 lane width cards. PCIE5 (PCIE 4.0 x16 slot, from CPU) is used for PCI Express x16 lane width cards.

  • Page 30: Onboard Headers And Connectors

    2.6 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard. System Panel Header Connect the power switch, PLED+ PLED-...
  • Page 31 ROMED8U-2T ROMED8U-2T/BCM Auxiliary Panel Header This header supports multiple (18-pin AUX PANEL1) functions on the front panel, (see p.7, No. 22) including the front panel SMB, internet status indicator and chassis intrusion pin. A. Front panel SMBus connecting pin (6-1 pin FPSMB) This header allows you to connect SMBus (System Management Bus) equipment.
  • Page 32 IntA_PA_D+ USB 3.2 Gen1 Header Besides two default USB 3.2 IntA_PA_D- IntA_PA_SSTX+ Right-Angle: Gen1 ports on the I/O panel, IntA_PA_SSTX- (19-pin USB3_3_4) there is one USB 3.2 Gen1 IntA_PA_SSRX+ IntA_PA_SSRX- (see p.7, No. 30) header on this motherboard. Vbus This USB 3.2 Gen1 header can support two USB 3.2 Gen1 ports.
  • Page 33 ROMED8U-2T ROMED8U-2T/BCM ATX 4-PIN Power The motherboard provides one Connector 4-pin power/signal connector ATX_PWROK (4-pin ATX4PIN1 which is a required input for PSON# ATX_+5VSB ATX power source. (ATX 24pin-to-4pin) (see p.7, No. 3) When using ATX power, it is necessary to use a 24pin-...
  • Page 34 TPM-SPI Header This connector supports (13-pin TPM_BIOS_PH1) Trusted Platform Module (see p.7, No. 38) (TPM) system for SPI interface, which can securely store keys, digital certificates, passwords, and data. A TPM system also helps enhance network security, protects digital identities, and ensures platform integrity.
  • Page 35 ROMED8U-2T ROMED8U-2T/BCM Clear CMOS Pad This allows you to clear the (CLRMOS1) data in CMOS. To clear CMOS, (see p.7, No. 27) take out the CMOS battery and short the Clear CMOS Pad. CPU HP-SMBus Connec- This header is used for the hot...

  • Page 36: Atx Psu / Dc-In Power Connections

    2.7 ATX PSU / DC-IN Power Connections This motherboard supports both +12V DC and ATX power input. Please refer to the table below for the required connections between the motherboard and the power supply. Connector DC-IN ATX SPU 12V 8pin ATX 4pin (with the bundled ATX 24pin-to-4pin converter cable)

  • Page 37: Unit Identification Purpose Led/Switch

    ROMED8U-2T ROMED8U-2T/BCM 2.8 Unit Identification purpose LED/Switch With the UID button, You are able to locate the server you’re working on from behind a rack of servers. Unit Identification When the UID button on the purpose LED/Switch front or rear panel is pressed,...
  • Page 38 2.9 M.2 SSD Module Installation Guide (M2_1) The Hyper M.2 supports a SATA x1 6.0 Gb/s module or a PCI Express module up to Gen4 x4 (64 Gb/s) only. Installing the M.2_SSD Module Step 1 Prepare a M.2 SSD module and the screw.

  • Page 39: Chapter 3 Uefi Setup Utility

    ROMED8U-2T ROMED8U-2T/BCM Chapter 3 UEFI Setup Utility 3.1 Introduction This section explains how to use the UEFI SETUP UTILITY to configure your system. The UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer. Please press <F2> or <Del> during the Power-On-Self-Test (POST) to enter the UEFI SETUP UTILITY;...

  • Page 40: Navigation Keys

    3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...

  • Page 41: Main Screen

    ROMED8U-2T ROMED8U-2T/BCM 3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.

  • Page 42: Advanced Screen

    3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, Chipset Configuration, Storage Configuration, ACPI Configuration, USB Configuration, Super IO Configuration, Serial Port Console Redirection, H/W Monitor, PCI Subsystem Settings, AMD CBS, AMD PBS, PSP Firmware Versions and Instant Flash. Setting wrong values in this section may cause the system to malfunction.

  • Page 43: Cpu Configuration

    ROMED8U-2T ROMED8U-2T/BCM 3.3.1 CPU Configuration SVM Mode Enable/disable CPU Virtualization. Node 0 Information View Memory Information related to Node 0.

  • Page 44: Chipset Configuration

    3.3.2 Chipset Configuration SPI/LPC TPM Switch Configure SPI/LPC TPM switch settings. OnBrd/Ext VGA Select Select between onboard or external VGA support. Onboard LAN1 This allows you to enable or disable the Onboard LAN feature. Onboard LAN2 This allows you to enable or disable the Onboard LAN feature. SLIM1 Link Width This allows you to set SLIM1's Link Width.
  • Page 45 ROMED8U-2T ROMED8U-2T/BCM PCIE6 Link Width This allows you to set PCIE6's Link Width. The default value is [x16]. SLIM1 Link Speed This allows you to configure SLIM1 Slot Link Speed. The default value is [Auto]. SLIM2 Link Speed This allows you to configure SLIM2 Slot Link Speed. The default value is [Auto].

  • Page 46: Storage Configuration

    3.3.3 Storage Configuration SATA Hot Plug Enable/disable the SATA Hot Plug Function.

  • Page 47: Acpi Configuration

    ROMED8U-2T ROMED8U-2T/BCM 3.3.4 ACPI Configuration PCIE Devices Power On Allow the system to be waked up by a PCIE device and enable wake on LAN. RTC Alarm Power On Use this item to enable or disable RTC (Real Time Clock) to power on the system.

  • Page 48: Usb Configuration

    3.3.5 USB Configuration Legacy USB Support Use this option to enable or disable legacy support for USB devices. The default value is [Enabled].

  • Page 49: Super Io Configuration

    ROMED8U-2T ROMED8U-2T/BCM 3.3.6 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the serial port. Serial Port Address Use this item to select an optimal setting for Super IO device.

  • Page 50: Serial Port Console Redirection

    3.3.7 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection. Console Redirection Settings Use this option to configure Console Redirection Settings, and specify how your computer and the host computer to which you are connected exchange information.
  • Page 51 ROMED8U-2T ROMED8U-2T/BCM Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [38400], [57600] and [115200].
  • Page 52 Resolution On Legacy OS, the Number of Rows and Columns supported redirection. Redirection After BIOS POST If the [LoadBooster] is selected, legacy console redirection is disabled before booting to legacy OS. If [Always Enabled] is selected, legacy console redirection is enabled for legacy OS.

  • Page 53: H/W Monitor

    ROMED8U-2T ROMED8U-2T/BCM 3.3.8 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage.

  • Page 54: Pci Subsystem Settings

    3.3.9 PCI Subsystem Settings Above 4G Decoding Enable or disable 64bit capable Devices to be decoded in Above 4G Address Space (only if the system supports 64 bit PCI decoding). SR-IOV Support If system has SR-IOV capable PCIe Devices, this option Enables or Disables Single Root IO Virtualization Support.

  • Page 55: Amd Cbs

    ROMED8U-2T ROMED8U-2T/BCM 3.3.10 AMD CBS Zen Common Options Use this item to configure Zen Common options. DF Common Options Use this item to configure DF Common options. UMC Common Options Use this item to configure UMC Common options. NBIO Common Options Use this item to configure NBIO Common options.

  • Page 56: Amd Pbs

    3.3.11 AMD PBS Use this item to configure AMD CPM RAS related settings.

  • Page 57: Psp Firmware Versions

    ROMED8U-2T ROMED8U-2T/BCM 3.3.12 PSP Firmware Versions The PSP Firmware Verions displays the version information of PSP Recovery BL, PSP BootLoader, SMU FW, ABL, APCB, APDB, and APPB.

  • Page 58: Instant Flash

    3.3.13 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive, floppy disk or hard drive and launch this tool, then you can update your UEFI only in a few clicks without preparing an additional floppy diskette or other compli- cated flash utility.

  • Page 59: Server Mgmt

    ROMED8U-2T ROMED8U-2T/BCM 3.4 Server Mgmt Wait For BMC Wait For BMC response for specified time out. BMC starts at the same time when BIOS starts during AC power ON. It takes around 90 seconds to initialize Host to BMC interfaces.

  • Page 60: System Event Log

    3.4.1 System Event Log SEL Components Change this to enable ro disable event logging for error/progress codes during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress code or both.

  • Page 61: Bmc Network Configuration

    ROMED8U-2T ROMED8U-2T/BCM 3.4.2 BMC Network Configuration BMC Out of Band Access Enabled/Disabled BMC Out of band Access. Manual Setting IPMI LAN If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP address, toggle to [Yes], and the changes take effect after the system reboots. The default value is [No].
  • Page 62 The default login information for the IPMI web interface is: Username: admin Password: admin For more instructions on how to set up remote control environment and use the IPMI man- agement platform, please refer to the IPMI Configuration User Guide or go to the Support website at: http://www.asrockrack.com/support/faq.asp VLAN Enabled/Disabled Virtual Local Area Network.

  • Page 63: Bmc Tools

    ROMED8U-2T ROMED8U-2T/BCM 3.4.3 BMC Tools Load BMC Default Settings Use this item to Load BMC Default Settings KCS Control Select this KCS interface state after POST end. If [Enabled] us selected, the BMC will remain KCS interface after POST stage. If [Disabled] is selected, the BMC will disable KCS...

  • Page 64: Security

    3.5 Security In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility. Leave it blank and press enter to remove the password.

  • Page 65: Key Management

    ROMED8U-2T ROMED8U-2T/BCM 3.5.1 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Provision Factory Defaults Allow to provision factory default Secure Boot keys when System is in Setup Mode. Install Default Secure Boot Keys Please install default secure boot keys if it’s the first time you use secure boot.
  • Page 66 d) EFI_CERT_SHAXXX 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed Key Exchange Keys Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHAXXX 2.
  • Page 67 ROMED8U-2T ROMED8U-2T/BCM a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHAXXX 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed Authorized TimeStamps Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in:...

  • Page 68: Boot Screen

    3.6 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option #1 Use this item to set the system boot order. Boot Option Filter This option controls Legacy/UEFI ROMs priority.
  • Page 69 ROMED8U-2T ROMED8U-2T/BCM Full Screen Logo Use this item to enable or disable OEM Logo. The default value is [Enabled]. AddOn ROM Display Use this option to adjust AddOn ROM Display. If you enable the option “Full Screen Logo” but you want to see the AddOn ROM information when the system boots, please select...

  • Page 70: Csm Parameters

    3.6.1 CSM Parameters Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows Server 2012 R2 or later ver- sions 64-bit UEFI and all of your devices support UEFI, you may also disable CSM for faster boot speed.
  • Page 71 ROMED8U-2T ROMED8U-2T/BCM SLIM2-1 Slot OpROM Use this item to select slot storage and Network Option ROM policy. In Auto option, the default is Disabled with NVMe device, but it is Legacy with other devices. (This item can't select Video Option ROM policy.) SLIM2-2 Slot OpROM Use this item to select slot storage and Network Option ROM policy.

  • Page 72: Event Logs

    3.7 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.
  • Page 73 ROMED8U-2T ROMED8U-2T/BCM entries which utilize a multiple-event counter. The value ranges from 0 to 99 minutes. View Smbios Event Log Press <Enter> to view the Smbios Event Log records. All values changed here do not take effect until computer is restarted.

  • Page 74: Exit Screen

    3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY. Discard Changes and Exit When you select this option, the following message “Discard changes and exit setup?”...

  • Page 75: Chapter 4 Software Support

    4.3 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...

  • Page 76: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
  • Page 77 1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...

  • Page 78: Technical Support Procedures

    5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type.
  • Page 80 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, you’re welcome to visit ASRock Rack’s website at http://www.asrockrack.com; or you may contact your dealer for further information. For technical questions, please submit a support request form at https://event.asrockrack.com/tsd.asp ASRock Rack Incorporation e-mail: ASRockRack_sales@asrockrack.com...

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