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In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like), even if ASRock Rack has been advised of the possibility of such damages arising from any defect or error in the documentation or product.
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Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, you’re welcome to visit ASRock Rack’s website at www.ASRockRack.com; or you may contact your dealer for further information. ASRock Rack Incorporation 6F., No.37, Sec. 2, Jhongyang S. Rd., Beitou District,...
Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installing the CPU and Heatsink Installation of Memory Modules (DIMM) Expansion Slots (PCI and PCI Express Slots) Jumper Setup Onboard Headers and Connectors Dr.
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3.1.1 UEFI Menu Bar 3.1.2 Navigation Keys Main Screen Advanced Screen 3.3.1 CPU Configuration 3.3.2 DRAM Configuration 3.3.3 Chipset Configuration 3.3.4 Storage Configuration 3.3.5 ACPI Configuration 3.3.6 USB Configuration 3.3.7 Super IO Configuration 3.3.8 Serial Port Console Redirection 3.3.9 H/W Monitor 3.3.10 Runtime Error Logging 3.3.11 Intel SPS Configuration 3.3.12 Intel®...
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3.7.1 System Event Log 3.7.2 BMC Network Configuration Exit Screen Chapter 4 Software Support Install Operating System Support CD Information 4.2.1 Running The Support CD 4.2.2 Drivers Menu 4.2.3 Utilities Menu 4.2.4 Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...
In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.
1.2 Specifications EP2C621D16-4LP MB Physical Status Form Factor SSI EEB Dimension 12'' x 13'' (30.5 cm x 33.0 cm) Processor System Intel® Xeon® Scalable Processor Family (Max 205W) Socket Dual Socket P Chipset Intel® C621 CPLD LCMXO2_1200UHC System Memory Capacity 16 DIMM slots...
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EP2C621D16-4LP Management BMC Controller ASPEED AST2500 : IPMI (Intelligent Platform Management Interface) 2.0 with Ikvm and vMedia support IPMI Dedicated 1 x Realtek RTL8211E for dedicated management GLAN GLAN Features - Watch Dog - NMI Graphics Controller ASPEED AST2500 VRAM...
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256Mb AMI UEFI Legal BIOS BIOS Features - Plug and Play (PnP) - ACPI 2.0 Compliance Wake Up Events - SMBIOS 2.8 Support - ASRock Rack Instant Flash Hardware Monitor Temperature - CPU Temperature Sensing - System Temperature Sensing - CPU/Rear/Front Fan Tachometer...
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EP2C621D16-4LP This motherboard supports Wake from on Board LAN. To use this function, please make sure that the “Wake on Magic Packet from power off state” is enabled in Device Manager > Intel® Ethernet Connection > Power Management. And the “PCI Devices Power On” is enabled in UEFI SETUP UTILITY >...
POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.
1.6 I/O Panel No. Description No. Description Serial Port (COM1) GLAN RJ-45 Port (LAN1)** VGA Port (VGA1) GLAN RJ-45 Port (LAN4)** LAN RJ-45 Port (IPMI_LAN)* GLAN RJ-45 Port (LAN3)** USB 3.0 Ports (USB3_1_2) USB 3.0 Ports (USB3_3_4) GLAN RJ-45 Port (LAN2)** UID Switch (UID) LAN Port LED Indications *There are two LED next to the LAN port.
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EP2C621D16-4LP LAN Port LED Indications *There are two LED next to the LAN port. Please refer to the table below for the LAN port LED indications. ACT/LINK LED SPEED LED LAN Port LAN (LAN1, LAN2, LAN3, LAN4) / Dedicated IPMI LAN Port LED Indications...
EP2C621D16-4LP Chapter 2 Installation This is a SSI EEB form factor (12'' x 13'', 30.5 cm x 33.0 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it. Make sure to unplug the power cord before installing or removing the motherboard. Failure to do so may cause physical injuries to you and damages to motherboard components.
Do not over-tighten the screws! Doing so may damage the motherboard. 2.2 Pre-installation Precautions Take note of the following precautions before you install motherboard components or change any motherboard settings. 1. Unplug the power cord from the wall socket before touching any components. 2.
EP2C621D16-4LP 2.3 Installing the CPU and Heatsink 1. Before you insert the CPU into the socket, please check if the PnP cap is on the socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not force to insert the CPU into the socket if above situation is found.
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1. Before you installed the heatsink, you need to spray thermal interface material between the CPU and the heatsink to improve heat dissipation. 2. Illustration in this documentation are examples only. Heatsink or fan cooler type may differ.
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EP2C621D16-4LP Tighten the two Corner Plunger to 12 IN.LB. Two turns at a time. Tighten the two Middle Nuts to 12 IN.LB. Two turns at a time.
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Recommended Memory Configurations A single memory module should be installed in the BLUE socket which is nearest to the CPU. 1 CPU Configuration CPU1 1 DIMM 2 DIMMS 4 DIMMS 6 DIMMS 8 DIMMS 2 CPU Configuration CPU1 1 DIMM 2 DIMMS 4 DIMMS 8 DIMMS...
EP2C621D16-4LP 2.5 Expansion Slots (PCI and PCI Express Slots) There are 6 PCI Express slots on this motherboard. PCIE slot: PCIE1, PCIE2 and PCIE3 (PCIE 3.0 x16 slot, from CPU2) are used for PCI Express x16 lane width cards. PCIE4 (PCIE 3.0 x16 slot, from CPU1) is used for PCI Express x16 lane width cards.
2.6 Jumper Setup The illustration shows how jumpers are setup. When the jumper cap is placed on the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short” when a jumper cap is placed on these 2 pins.
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EP2C621D16-4LP Chassis ID0 Jumper (3-pin CHASSIS_ID0) (see p.6, No. 39) Chassis ID1 Jumper (3-pin CHASSIS_ID1) (see p.6, No. 40) Chassis ID2 Jumper (3-pin CHASSIS_ID2) Reserved for system level Reserved for system level (see p.6, No. 41) Chassis ID0 Jumper (3-pin CHASSIS_ID0) (see p.6, No.
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SATA DOM Power Jumpers (3-pin SATAPWR1) (see p.6, No.20) SATA DOM (SSATA_4) SATA DOM (SSATA_4) requires 5V power supply does NOT require 5V power supply (Default) (3-pin SATAPWR2) (see p.6, No.19) SATA DOM (SSATA_5) SATA DOM (SSATA_5) requires 5V power supply does NOT require 5V power supply (Default) Consult the documentation that comes with your SATA DOM and check whether or not...
EP2C621D16-4LP 2.7 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard. System Panel Header...
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Auxiliary Panel Header This header supports multiple (18-pin AUX PANEL1) functions on the front panel, (see p.6, No. 33) including the front panel SMB, internet status indicator and chassis intrusion pin. A. Front panel SMBus connecting pin (6-1 pin FPSMB) This header allows you to connect SMBus (System Management Bus) equipment.
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EP2C621D16-4LP Serial ATA3 Connectors These four SATA3 connectors (SATA_0) support SATA data cables for SA TA_2 SA TA_0 SA TA _1 SA TA _3 (see p.6, No. 30) internal storage devices with (SATA_1) up to 6.0 Gb/s data transfer (see p.6, No. 29) rate.
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Pin 1-3. CPU_FAN_SPEED FAN_SPEED_CONTROL (see p.6, No. 10) *For more details, please refer to the Cooler QVL list on the ASRock Rack website. Front and Rear Fan Please connect fan cables to the Connectors fan connectors and match the (4-pin FRNT_FAN1) black wire to the ground pin.
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EP2C621D16-4LP TPM Header This connector supports (17-pin TPM1) Trusted Platform Module (see p.6, No. 35) (TPM) system, which can securely store keys, digital certificates, passwords, and data. A TPM system also helps enhance network security, protects digital identities, and ensures platform integrity.
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LAN4_LINK Front LAN LED This 4-pin connector is used LED_PWR Connector for the front LAN status (FRONT_LED_LAN34) indicator. LAN3_LINK LED_PWR (see p.6, No. 38) OCuLink Connector Please connect PCIE SSD to (OCU1) this connector. O CU1 (see p.6, No. 4) SLIMLINE Connector The connector is used for the (SLIM1)
EP2C621D16-4LP 2.8 Dr. Debug Dr. Debug is used to provide code information, which makes troubleshooting even easier. Please see the diagrams below for reading the Dr. Debug codes. Code Description Please check if the CPU is installed correctly and then clear CMOS.
2.9 Unit Identification purpose LED/Switch With the UID button, You are able to locate the server you’re working on from behind a rack of servers. Unit Identification When the UID button on the purpose LED/Switch front or rear panel is pressed, (UID1) the front/rear UID blue LED indicator will be turned on.
EP2C621D16-4LP 2.11 Dual LAN and Teaming Operation Guide Dual LAN with Teaming enabled on this motherboard allows two single connections to act as one single connection for twice the transmission bandwidth, making data transmission more effective and improving the quality of transmission of distant images.
2.12 M.2_SSD (NGFF) Module Installation Guide The M.2, also known as the Next Generation Form Factor (NGFF), is a small size and versatile card edge connector that aims to replace mPCIe and mSATA. The M.2_SSD (NGFF) Socket 3 can accommodate either a M.2 SATA3 6.0 Gb/s module or a M.2 PCI Express module up to Gen3 x4 (32 Gb/s).
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EP2C621D16-4LP Step 3 Move the standoff based on the module type and length. The standoff is placed at the nut location D by default. Skip Step 3 and 4 and go straight to Step 5 if you are going to use the default nut.
Chapter 3 UEFI Setup Utility 3.1 Introduction Th is section explains how to use the UEFI SETUP UTILITY to confi gure your system. Th e UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer.
EP2C621D16-4LP 3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...
3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.
EP2C621D16-4LP 3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, DRAM Configuration, Chipset Configuration, Storage Configuration, ACPI Configura- tion, USB Configuration, Super IO Configuration, Serial Port Console Redirection, H/ W Monitor, Runtime Error Logging, Intel SPS Configuration, Intel(R) VMD Technology, Intel(R) Virtual RAID on CPU and Instant Flash.
3.3.1 CPU Configuration Intel SpeedStep Technology Intel SpeedStep technology allows processors to switch between multiple frequencies and voltage points for better power saving and heat dissipation. CPU turbo ratio can be fixed when Intel SpeedStep Technology set Disabled and Intel Turbo Boost Technology set En- abled.
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EP2C621D16-4LP Limit is exceeded. Short Duration Power Limit Configure Package Power Limit 2 in watts. When the limit is exceeded, the CPU ratio will be lowered immediately. A lower limit can protect the CPU and save power, while a higher limit may improve performance.
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Package C State Support Enable CPU, PCIe, Memory, Graphics C State Support for power saving. CPU C6 State Support Enable C6 deep sleep state for lower power consumption. Enhanced Halt State(C1E) Enable Enhanced Halt State (C1E) for lower power consumption. Hardware P-States Disable: Hardware chooses a P-state based on OS Request (Legacy P-States) Native Mode: Hardware chooses a P-state based on OS guidance...
EP2C621D16-4LP 3.3.2 DRAM Configuration Enforce POR Enable to enforce POR restrictions for DDR4 frequency and voltage programming. DRAM Frequency If [Auto] is selected, the motherboard will detect the memory module(s) inserted and assign the appropriate frequency automatically. Numa Use this item to enable or disable Non Uniform Memory Access (NUMA).
EP2C621D16-4LP 3.3.3 Chipset Configuration MMCFG Base Use this item to select MMCFG Base. MMIO High Base Use this item to select MMIO High Base. MMIO High Size Use this item to select MMIO High Size. Above 4G Decoding Enable or disable 64bit capable Devices to be decoded in Above 4G Address Space (only if the system supports 64 bit PCI decoding).
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OnBoard LAN Enabled/Disabled OnBoard LAN. VT-d Intel Virtualization Technology for Directed I/O helps your virtual machine monitor bet- ter utilize hardware by improving application compatibility and reliability, and providing additional levels of manageability, security, isolation, and I/O performance. PCIE1 Link Width This allows you to select PCIE Link Width.
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EP2C621D16-4LP PCIE4 ASPM Support This option enables or disables the ASPM support for all CPU downstream devices. PCIE5/PCIE6 Link Width This allows you to select PCIE Link Width. PCIE5 Link Speed This allows you to select PCIE Link Speed. PCIE5 ASPM Support This option enables or disables the ASPM support for all CPU downstream devices.
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Onboard Debug Port LED Enable/Disable the onboard Dr. Debug LED. Restore AC Power Loss This allows you to set the power state after a power failure. If [Power Off] is selected, the power will remain off when the power recovers. If [Power On] is selected, the system will start to boot up when the power recovers.
EP2C621D16-4LP 3.3.4 Storage Configuration Hard Disk S.M.A.R.T. Use this item to enable or disable the S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) feature. Configuration options: [Disabled] and [Enabled]. SATA Controller Use this item to enable or disable SATA Controllers. SATA/M.2_SATA Mode Selection Identify the SATA port is connected to Solid State Drive or Hard Disk Drive.
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sSATA ALPM Use this item to enable or disable SALP.
EP2C621D16-4LP 3.3.5 ACPI Configuration PCIE Devices Power On Use this item to enable or disable PCIE devices to turn on the system from the power-soft- off mode. Ring-In Power On Use this item to enable or disable Ring-In signals to turn on the system from the powersoftoff mode.
EP2C621D16-4LP 3.3.7 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the serial port. Change Settings Use this item to select an optimal setting for Super IO device.
3.3.8 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection. Console Redirection Settings Use this option to configure Console Redirection Settings, and specify how your computer and the host computer to which you are connected exchange information.
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EP2C621D16-4LP Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [38400], [57600] and [115200].
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computer and the host computer to which you are connected exchange information. Legacy Serial Redirection Port Use this item to select a COM port to display redirection of Legacy OS and Legacy OPROM Messages. Serial Port for Out-of-Band Management/Windows Emergency Management Services (EMS) Console Redirection Use this option to enable or disable Console Redirection.
EP2C621D16-4LP 3.3.9 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage.
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FRNT_FAN3 This allows you to set the Front fan3’s speed. The default value is [Smart Fan]. Smart Fan Control This allows you to set the Smart fan’s level speed. Smart Fan Duty Control Smart Fan Duty x (x means 1 to 11 stage) This allows you to set duty cycle for each stage.
EP2C621D16-4LP 3.3.10 Runtime Error Logging WHEA Support Use this item to enable or disable Windows Hardware Error Architecture. System Error Use this item to enable or disable System Error feature. When it is set to [Enabled], you can configure Memory Error and PCIE Error log features.
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PCIE Uncorrected Error Enable Use this item to enable or disable PCIe Uncorrectable errors. PCIE Fatal Error Enable Use this item to enable or disable PCIe Ftal errors.
EP2C621D16-4LP 3.3.11 Intel SPS Configuration ME Subsystem screen displays the Intel ME Subsystem Configuration information, such as Operational Firmware Version and Firmware State.
3.3.12 Intel® VMD technology ® Press <Enter> to bring up the Intel VMD for Volume Management Device Configuration menu. ® Intel VMD for Volume Management Device on Socket0 / ® Intel VMD for Volume Management Device on Socket1 ® Intel VMD for Volume Management Device Technology Use this item to enable or disable Intel(R) Volume Management Device Technology in this Stack.
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EP2C621D16-4LP specific root port. Hot Plug Capable Use this item to enable or disable Hot Plug for PCIe Root Ports 1A-1B,1D. ® Intel VMD for Volume Management Device Technology Use this item to enable or disable Intel(R) Volume Management Device Technology in this Stack.
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VMD port 3C Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 3D Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. Hot Plug Capable Use this item to enable or disable Hot Plug for PCIe Root Ports 3A-3D.
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EP2C621D16-4LP VMD port 2A Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 2B Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 2C Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port.
3.3.13 Intel® Virtual RAID on CPU Intel VROC Managed Volumes (Available after the RAID has been created.) Select to see more information about the RAID Volume. All Intel VMD Controllers Select to see more information about the Intel VMD Controllers.
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EP2C621D16-4LP Create RAID Volume This page allows you to create a RAID volume. Non-RAID Physical Disks (Available when no RAID is created.) Select to see more information about the disk. RAID Volumes (Available after the RAID has been created.) Select to see more information about the RAID Volume.
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Name Enter an unique volume name that has no special characters and is 16 charaters or less. RAID Level Select RAID Level. Enable RAID spanned over VMD Controllers Select [X] to enable RAID spanned over VMD Controllers. Select Disks Select [X] to select disks. Strip Size Select strip size.
EP2C621D16-4LP 3.3.14 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive,...
3.4 Security In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility. Leave it blank and press enter to remove the password.
EP2C621D16-4LP 3.4.1 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Provision Factory Defaults Allow to provision factory default Secure Boot keys when System is in Setup Mode. Install Default Secure Boot Keys Please install default secure boot keys if it’s the first time you use secure boot.
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d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test Key Exchange Keys Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2.
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EP2C621D16-4LP a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test Authorized TimeStamps Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in:...
3.5 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option #1 Use this item to set the system boot order. Boot Option #2 Use this item to set the system boot order.
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EP2C621D16-4LP Setup Prompt Timeout Configure the number of seconds to wait for the UEFI setup utility. Bootup Num-Lock If this item is set to [On], it will automatically activate the Numeric Lock function after boot-up. Boot Beep Select whether the Boot Beep should be turned on or off when the system boots up. Please note that a buzzer is needed.
3.5.1 CSM Parameters Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows 10 64-bit and all of your devices support UEFI, you may also disable CSM for faster boot speed. Launch Other Storage OpROM Policy Select UEFI only to run those that support UEFI option ROM only.
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EP2C621D16-4LP PCIE2 Slot OpROM Use this item to select slot storage and Network Option ROM policy. In Auto option, the default is Disabled with NVMe device, but it is Legacy with other devices. (This item can't select Video Option ROM policy.) PCIE3 Slot OpROM Use this item to select slot storage and Network Option ROM policy.
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select Video Option ROM policy.) M_2_1 Slot OpROM Use this item to select slot storage and Network Option ROM policy. In Auto option, the default is Disabled with NVMe device, but it is Legacy with other devices. (This item can't select Video Option ROM policy.)
EP2C621D16-4LP 3.6 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.
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entries which utilize a multiple-event counter. The value ranges from 0 to 99 minutes. View Smbios Event Log Press <Enter> to view the Smbios Event Log records. All values changed here do not take effect until computer is restarted.
EP2C621D16-4LP 3.7 Server Mgmt Wait For BMC Wait For BMC response for specified time out. BMC starts at the same time when BIOS starts during AC power ON. It takes around 90 seconds to initialize Host to BMC interfaces. Inventory Support This will execute inventory function for system.
3.7.1 System Event Log SEL Components Change this to enable ro disable all features of System Event Logging during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress or both.
EP2C621D16-4LP 3.7.2 BMC Network Configuration BMC Out of Band Access Enabled/Disabled BMC Out of band Access. Lan Channel (Failover) Manual Setting IPMI LAN If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP address, toggle to [Yes], and the changes take effect after the system reboots.
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The default login information for the IPMI web interface is: Username: admin Password: admin For more instructions on how to set up remote control environment and use the IPMI man- agement platform, please refer to the IPMI Configuration User Guide or go to the Support website at: http://www.asrockrack.com/support/ipmi.asp...
EP2C621D16-4LP 3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY.
4.2.4 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...
EP2C621D16-4LP Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
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1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...
EP2C621D16-4LP 5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type.