TEFAL Turbo Crisp Manual page 6

TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as
described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee** : TEFAL/T-FAL guarantees this product against any manufacturing defect in
materials or workmanship during the guarantee period within those countries*** as stated in the
attached country list, starting from the initial date of purchase or delivery date. The international
manufacturer's guarantee covers all costs related to restoring the proven defective product so
that it conforms to its original specifications, through the repair or replacement of any defective
part and the necessary labour. At TEFAL/T-FAL's choice, a replacement product may be provided
instead of repairing a defective product.
TEFAL/T-FAL's sole obligation and your exclusive resolution under this guarantee are limited to
such repair or replacement.
Conditions & Exclusions : TEFAL/T-FAL shall not be obliged to repair or replace any product
which is not accompanied by a valid proof of purchase. The product can be taken directly in
person or must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country's
authorised service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the
appropriate consumer Service centre set out in the attached country list. In order to offer the best
possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may
send a satisfaction survey to all customers who have had their product repaired or exchanged in a
TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not
cover any damage which occurs as a result of misuse, negligence, failure to follow
TEFAL/T-FAL instructions, or amodification or unauthorised repair of the product, faulty
packaging by the owner or mishandling by any carrier. It also does not cover normal wear and
tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- mechanical damages, overloading
- damage as a result of lightning or power surges
- ingress of water, dust or insects into the product (excluding appliances with features specifically
designed for insects)
- accidents including fire, flood, etc
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage to any glass or porcelain ware in the product
- professional or commercial use
- or poor results specifically due to wrong voltage or frequency as stamped on the product ID or
specification
Consumer Statutory Rights : This international TEFAL/T-FAL guarantee does not affect the
Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor
rights against the retailer from which the consumer purchased the product. This guarantee gives
a consumer specific legal rights, and the consumer may also have other legal rights which vary
from State to State or Country to Country. The consumer may assert any such rights at his sole
discretion.
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: www.tefal.com
***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the
product was purchased in a listed country with different guarantee duration. The repair process
may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product
is not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a
replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and
Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the
guarantee.
**For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
**For India only: The guarantee length depends on the product and the State in India. Full
guarantee terms must be checked at the point of sale. Products purchased outside and used in
India benefit from a 2 year guarantee.
The guarantee covers exclusively the repair of a defective product, but at TEFAL's choice, a
replacement product may be provided instead of repairing a defective product. It is mandatory
that the consumer, to have his product repaired, has to log a service request on the dedicated
Smartphone application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at
1860-200-1232, Opening hours Mon-Sat 09 AM to 06 PM. Products returned by Post will not
be covered by the guarantee. As a proof of purchase consumer needs to provide both this stamped
guarantee card and cash memo.
EN
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