Errors; Return Procedure - Siemens SIPROCESS GA700 Operating Instructions Manual

See also
Installing/mounting (Page 33)
Wiring (Page 39)
Technical specifications (Page 73)
9.4

Errors

Table 9-1 Error messages
Fault message Description
Invalid device configu‐ No analyzer module was detected. At least one analyzer module is
ration required to use the device.
Firmware versions in‐ The firmware of the basic device and the analyzer modules must be
compatible compatible with one another.
Unknown module An analyzer module has been detected which is not supported in the
type detected firmware version.
Memory error detec‐ A hardware fault, faulty firmware or no firmware at all has been de‐
ted tected in the following analyzer modules, e.g., AM1. Possible causes:
•
•
•
In this case, the analyzer module starts in bootloader mode and is
ready to perform a firmware update.
If the error still exists despite the firmware update, the analyzer mod‐
ule FBG must be replaced.
Cable fault detected The installed analyzer modules could not be recognized correctly.
Possible causes: Faulty or incorrectly connected CAN bus cable.
9.5

Return procedure

The device has to be returned in its original packaging. If the original packaging is no longer
available, return the device in appropriate packaging. Empty packaging for devices and modules
is also available as spare part.
Include the delivery note, the goods document with the returned goods process mark and
decontamination certificate in a firmly attached clear plastic pouch on the outside of the
packaging.
With this decontamination declaration you warrant that the device/replacement part has been
carefully cleaned and is free of residues. The device/replacement part does not pose a hazard for
humans and the environment. If the returned device/replacement part has come into contact
with poisonous, corrosive, flammable or water-polluting substances, you must thoroughly clean
the device/replacement part before returning it, in order to ensure that all hollow areas are free
of hazardous substances. Check the item after it has been cleaned. Devices/replacement parts
without decontamination certificate will be returned to you at your expense.
The forms are available on the supplied CD.
Field device
Operating Instructions, 05/2022, A5E35640463-07
No firmware is present on the analyzer module.
The existing firmware is invalid.
The program memory is faulty.
Service and maintenance
9.5 Return procedure
Measures
Install at least one analyzer
module.
Please contact the service de‐
partment.
Please contact the service de‐
partment.
Please contact the service de‐
partment.
Check the CAN bus connec‐
tions.
71