Distech Controls ECLYPSE ECY-STAT User Manual page 122

Single Sign On (SSO) Troubleshooting
CHAPTER 15
Single Sign On (SSO) Troubleshooting
You can use this Troubleshooting Guide to help detect and correct issues with the SSO functionality.
Even though the following table provides a work around to the issues, in general, we highly recom-
mend that you always find the solution to any problem you may encounter.
Symptom Possible Cause
Recovery password is SSO Server is down or a
requested in the Web networking or connection
browser. issue has occured.
When launching EC-
gfx Program from your
SSO Server is down or a
desktop and after
networking or connection
entering your login
issue has occurred.
credentials, connection
fails.
SSO Server is down or a
In xpress Network Utility,
networking or connection
authentication fails
issue has occurred.
When launching EC-
gfx Program through the
EC-Net launch wizard,
authentication fails. The
SSO Server is down or a
and this is requested, the
networking or connection
device connection status
issue has occurred.
led is off (device is
offline).
122
Work Arounds
Enter your recovery password.
Login using the SSO recovery
username ssorecovery and then
enter your recovery password.
This username can only be used in
recovery mode.
Login using the SSO recovery
username: ssorecovery, and then
enter your recovery password.
This username can only be used in
recovery mode.
Launch EC- gfx Program from your
desktop and login using the SSO
recovery username: ssorecovery
and then enter your recovery
password
This username can only be used in
recovery mode.
ECLYPSE Connected Thermostat (ECY-STAT)
Solution
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality
Verify the server status and server
connections.
Verify the network connectivity.
Reconfigure the SSO parameters.
See Setting Up the SSO
Functionality