Maserati GranTurismo 2024 Owner's Manual page 273

• The SOS Call function may not be
available in the first minute after
starting the car.
The SOS Call has priority over other
audio sources, which will be muted.
If you have a phone connected via
®
Bluetooth , it will be disconnected and
reconnected again at the end of the call.
Voice prompts will guide you during the
SOS Call.
If a connection is made between a
service operator and your vehicle, you
understand and agree that operators
may, like any other SOS Call, record
conversations and sounds in and near
your vehicle upon connection.
Only a safety operator can remotely
end the SOS Call and, if necessary, call
back the vehicle eCall system. After the
call, you can still call the emergency
service operator to indicate additional
information by pressing the button again.
In an Emergency, the connection and the
call to the operator of the SOS center
will immediately be activated and the
following screen will be displayed on the
MIA App.
During the SOS Call, if the user opens
another page and exits the screen, the
SOS Call status bar will be shown on all
the other screens too, displaying "SOS
Call in Progress" in writing and the call
time, if available.
For further information, see the "Maserati
Intelligent Assistant™ (MIA)" guide.
SOS Call Not Available Messages
The SOS Call is not available in the
following cases:
• during a system update process;
• system error (generic fault, sim fault,
antenna, ethernet connection, etc..);
• the subscription to the service is not
active or has expired (only in case the
emergency is provided as private
service). In these cases, the SOS Call
can be temporarily unavailable (
NOTE:
In case the Call is provided as a private
service, if a customer has not subscribed
to Maserati Connected Services, the
SOS Call will not be available. For
more details, see the official Maserati
website.
Assist Call
The Assist Call service is available only
where the user has an active assistance
coverage.
Assist Call requires the ignition device
to be in ON position with a properly
functioning electrical system. Owners
have the ability to activate two types of
Assist Call from the button on the dome
console or via the "Assist Call" menu of
the "Apps":
• Roadside Assistance Call
Road Assistance provides 24 hours / 7
days of assistance in case of vehicle-
related problems (towing, flat tire, etc..)
and dispatches roadside assistance to
the vehicle's location.
NOTE:
When the user selects the "Road
Assistance" soft-key on the MIA display,
the vehicle location will be sent through
to the call center.
).
• Customer Service Call
In an Emergency
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