Nortel Express Call Center Installation Manual page 32

Media Card
Prompt
DES
CUST
...
TGAR
CLS
...
KEY
KEY
KEY
KEY
KEY
4 Type **** to exit from the overlay.
5 Repeat this procedure for each voice services port that corresponds to the
ACD.
6 Load Overlay 43 by typing LD 43.
7 Type EDD to execute a data dump to back up the data you entered.
32
Response Description
d..d Designator (that is, VPS)
0–99 Customer Number
0 Trunk Group Access Restriction
FLXA The FLXA class of service is required for ports
16–24 if configured.
0 ACD xxxx 0 Key 0 is defined as an ACD key specifying
yyyy queue ID (xxxx) and position ID (yyyy).
Note: The position ID must not be greater than
4 digits in length or less than 2 digits in length.
Position IDs outside of this range result in
channel logon failures.
1 SCR xxxx Single Call Ringing (DN) key
2 TRN Transfer key. Incoming Calls will be transferred
to a Default DN if contact is lost with
Symposium Express Call Center.
3 MSB Make Set Busy key. The voice services port
must be logged off the ACD Queue and must
not receive any calls while not controlled by
Symposium Express Call Center. Incoming
calls are diverted to the Night Service DN for
the ACD queue.
4–15 UNCONFIGURED
Standard 2.0
Symposium Express Call Center