Configuring The Media Card On The Switch - Nortel Express Call Center Installation Manual

March 2005

Configuring the Media Card on the switch

Introduction
To configure the Media Card, complete the following tasks, which are described
in this section:
1. Configure the IVR ACD DNs and night call forward.
2. Configure the Auxiliary Data System data block.
3. Configure Voice Services ports.
This section also describes how to
enable or disable voice service ports
!
replace a Media Card in the switch
!
To configure the IVR ACD DNs and night call forward
Note: To increase stability, you must configure night call forward (NCFW) on
the voice services IVR ACD DN. Calls from the associated IVR ACD DN are
automatically transferred to the NCFW DN if all voice services ports are logged
off.
1 Log on to the switch.
2 Load Overlay 23 by typing LD 23 at the prompt.
3 Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
Prompt
REQ
TYPE
CUST
ACDN
...
Voice Services on Media Card Installation Guide
Response Description
NEW CHG Add or change
ACD Automatic Call Distribution
0–99 Customer Number
xxxx ACD Queue DN
Media Card
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