Nortel Express Call Center Installation Manual page 31

March 2005
Prompt
CUST
AID
- IDLB
- IDUB
LOG
4 Type **** to exit from the overlay.
5 Log off the switch.
To configure voice services ports
Overlay 11 is used to configure voice services ports. You configure voice
services ports when you are commissioning the card for the first time.
Note: The number of Voice Services ports configured must exactly match the
number of keycoded Voice Services ports.
1 Log on to the switch.
2 Load Overlay 11 by typing LD 11 at the prompt.
3 Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
Prompt
REQ:
TYPE:
TN
Voice Services on Media Card Installation Guide
Response Description
0 Customer number
YES Enables agent ID. This mode allows agents to
specify an agent ID when logging on to a set.
0001 Agent ID Lower Boundary. The lowest Agent ID
that can log on to the queue. Set to a low value
to allow more valid agent IDs.
9999 Agent ID Upper Boundary. The highest Agent
ID that can log on to the queue. Set to a high
value to allow more valid agent IDs.
xxxx Login Maximum. The maximum number of
agents that can be logged on at any one time.
Response Description
NEW CHG Add or change.
2616 Ports must be configured as M2616.
l s c u Terminal Number
Media Card
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