Nortel Express Call Center Installation Manual page 30

Media Card
Prompt
MAXP
NCFW
IVR
MWC
ALOG
4 Type **** to exit from the overlay.
5 Continue with "To configure voice services ports" on page 31 to configure
each voice services port associated with the ACD.
To configure the Auxiliary Data System data block
You must configure the Auxiliary Data System (ADS) data block so that the
voice services ports can log on, to enable Agent ID mode, and to set a lower and
upper bound on Agent positions.
1 Log on to the switch.
2 Load Overlay 23 by typing LD 23 at the prompt.
3 Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
Prompt
REQ
TYPE
30
Response Description
xxxx Maximum Agent Positions. Each Voice
Services port counts towards the maximum
value entered here, and also towards the ISM
limit.
xxxx Night Call Forward DN. This parameter must
be set. It is also used if all ports are logged off,
which may indicate an underlying problem.
YES Interactive Voice Response. This is defined so
that Symposium Express Call Center can
acquire the queue and receive messaging
related to the queue.
YES Message Waiting Center. This is required for
Symposium Express Call Center.
NO
Response Description
NEW
ADS
Standard 2.0
Symposium Express Call Center