Setting Up An Agentexplorer Call Trigger - Nortel Agent Programmer's Manual

Nortel symposium agent software: user guide

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January 2001

Setting up an agentExplorer call trigger

Symposium Agent installs default call rules and OLE triggers that can be used

with the agentExplorer application without modification. However, these call

rules or triggers may need modification to add specific call criteria such as time of

day or caller number if desired. In addition, Symposium Agent provides an OLE

DLL used by the OLE triggers to communicate with the agentExplorer. Follow the

steps provided in Setting up an OLE trigger, on page 24. Items specific to

agentCompass are mentioned below. If you choose to use the default triggers and

call rules, skip to Setting up a call rules group, on page 32.

To set up a trigger for agentCompass

From the Trigger Wizard – Step 1 dialog box, ensure that the Notify browser after

firing box is checked.

The Trigger Wizard – Step 1 dialog box appears.

Enter a name for this trigger, then click Next to move to the New Application dialog

box.

Programmer's Guide

Using agentCompass

Table of Contents

Symposium agent 2.3