Epson WF-5690 Series Service Manual page 11

Epson WF-5690/4640/4630/5620/5190/5110 series
The power-on sequence Error is indicated during power-on
1 2
does not start (p10) sequence (p10)
*1 Fatal error
No power
See "1.1.2Power-On Sequence
[Presumable Cause]
(p12)".
• Damage to Power Supply Unit
• Damage to Main Board
[Remedy]
• Replace Power Supply Unit
• Replace Main Board
3 Error is indicated during printing nozzle check pattern.
Paper jam error Paper out error
[Occurrence Condition] [Occurrence Condition]
This error occurs when the top/ This error occurs when the top of
bottom of paper cannot be paper cannot be detected by PE
detected by PE Sensor or PW Sensor within the specified steps
Sensor within the specified steps even if the paper has been fed
even if the paper has been fed correctly. (No paper / paper
correctly. loading failed / paper is fed at
slant)
[Occurrence Timing]
• At power-on [Occurrence Timing]
• During feeding paper • During feeding paper
• During ejecting paper
• During duplex printing [Remedy]
• When closing the Front Cover 1 Set paper to 1st cassette or
Rear MP Tray, and press the
[Remedy] "Start" button.
1 Press the "Start" button to eject 2 If a paper stops before reaching
jammed paper. PE Sensor, remove it and
• If succeeded check the paper condition.
Print starts if there is printing 3 A) If paper has no damage, set
data. edge guide correctly after
• If failed setting paper in 1st cassette
The paper jam error occurs or Rear MP Tray, and
again. perform Step 2 again.
2 If failed at Step 1, open the B) If paper is damaged, check
Front Cover and remove the for foreign materials /
Duplex Unit, and then remove detached parts / deformed
jammed paper. parts in the paper path.
3 Press the "Start" button again. 4 If the problem is not solved by
• If succeeded 3-A) & 3-B), check the
Paper is fed if there is following.
printing data. • Foreign object
• If failed • Detached parts
The paper jam error occurs • Movement of Trigger Lever
again. of Rear ASF
4 Check the following if failed in • Tension of ASF Timing Belt
Step 3. • Surface condition of LD
• Foreign object Roller of Rear ASF, Pickup
• Detached parts Roller and paper feed rollers
• PE Sensor Lever in Duplex Unit
• PE Sensor • PE Sensor Lever
• PW Sensor • PE Sensor
• Main Board • Main Board
• Paper Stopper Assy • PF Motor
• Cassette Assy
• Paper Stopper Assy
Troubleshooting
Maintenance box full Maintenance box CSIC error
[Occurrence Condition] [Occurrence Condition]
This error occurs when This error occurs when
maintenance counter in Maintenance Box data is incorrect
Maintenance Box exceeds the or cannot be recognized correctly.
specified value.
[Occurrence Timing]
[Occurrence Timing] • At power-on
• At power-on • When printing starts
• When printing starts • Cleaning
• Cleaning • When closing the Front Cover
• When closing the Front Cover
[Remedy]
[Remedy] • Remove and reinstall
• Replace Maintenance Box Maintenance Box
• Replace Maintenance Box
• Replace CSIC terminal
• Replace Maintenance Box FFC
• Replace Main Board
(p10)
*2 Paper length mismatch error
Multi-feed error
for duplex printing
[Occurrence Condition]
[Occurrence Condition]
This error occurs on the following
This error occurs when actual
case.
paper size is not matched to
• A paper is ejected without
theoretical one (both shorter and
printing during paper loading
longer).
operation.
• Actual paper length is longer
[Occurrence Timing]
than theoretical one.
• During auto duplex printing
*3
• During receiving FAX data
[Occurrence Timing]
• During feeding paper
[Remedy]
• During loading paper
• Replace PE Sensor Lever
• During ejecting paper
• Replace PE Sensor
• Replace PW Sensor
[Remedy]
• Replace Main Board
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace PW Sensor
• Replace Main Board
• Perform the operation check
and replace Paper Stopper
Assy if necessary
No maintenance box error Ink end error
[Occurrence Condition] [Occurrence Condition]
This error occurs when This error occurs when ink in Ink
Maintenance Box is not installed. Cartridge is empty.
[Occurrence Timing] [Occurrence Timing]
• At power-on • At power-on
• When printing starts • When printing starts
• Cleaning • Cleaning
• When closing the Front Cover • When closing the Front Cover
• During printing
[Remedy]
• Install Maintenance Box [Remedy]
• Replace Ink Cartridge
[Note]
If this error occurs during
printing, the paper will be ejected
automatically after the current
page is printed. If the error occurs
during face printing in the
automatic duplex printing, the
current page will be printed but
printing stops before reversing the
paper.
4
Problems related to print result or during printing
No paper cassette error Printing failure
[Occurrence Condition] [Symptoms]
This error occurs when Cassette • Printing failure
Assy 1st cannot be detected. (The • Contamination on paper
error occurs to the Cassette Assy • Dot missing
*4
2nd in the same way.) • Paper is ejected without printing
[Occurrence Timing] [Presumable Cause]
• During feeding paper • Incorrect setting for driver/
panel
[Remedy] • Contamination on CR Scale
• Check connection for Paper • Contamination on Printhead
Stopper Lever Sensor cable Cover
• Replace Paper Stopper Lever • Printhead failure
Sensor • Dot missing of Printhead
• Contamination on Cap or
Wiper of Ink System Unit
• Ink System Unit failure
• PG is narrow
• Damage on PE Sensor Lever
• Damage on PE Sensor
• Damage on APG related parts
of Carriage Assy
• APG Lever operation failure
• Connection failure between
Decompress Pump Tube and
Ink Supply Unit
• Twist or blockade of
Decompress Pump Tube
• Decompress Pump Unit
operation failure
• Ink Supply Unit operation failure
• Connection failure between
Ink Supply Tube and Printhead
[Remedy]
• Check driver or panel setting
• Replace CR Scale
• Clean Printhead Cover
• Perform cleaning
• Replace Ink Cartridge
• Replace Printhead
• Clean rubber part of Cap
• Replace Ink System Unit
• Adjust PG again
• Replace Printer Mechanism
• Replace PE Sensor Lever
• Replace PE Sensor
• Replace Carriage Assy
• Check the attachment
condition of APG Lever
• Check the condition of
Decompress Pump Tube
• Replace Decompress Pump Unit
• Replace Ink Supply Unit
• Check the condition of the joint
section of Ink Supply Tube
Troubleshooting Workflow
Ink cartridge detection error No ink cartridge error
[Occurrence Condition] [Occurrence Condition]
This error occurs when ink This error occurs when Ink
cartridge data is incorrect or Ink Cartridge is not installed.
Cartridge is not recognized
correctly. [Occurrence Timing]
• At power-on
[Occurrence Timing] • When printing starts
• At power-on • Cleaning
• When printing starts • When closing the Front Cover
• Cleaning • During printing
• When closing the Front Cover
• During printing [Remedy]
• Install Ink Cartridge
[Remedy]
• Remove and reinstall Ink
Cartridges
• Replace Ink Cartridge
• Replace CSIC terminal
• Replace CSIC Board
• Replace CSIC FFC
• Replace Main Board
(p10)
Paper feeding failure Abnormal noise
[Presumable Cause] [Presumable Cause]
• Use of 3rd party media • Foreign object
• Inappropriate position of edge • Insufficient grease
guide • Damage to gears
• Foreign object
• Detached parts [Remedy]
• Contamination on LD Roller of • Remove foreign material
Rear ASF / Retard Roller • Apply an appropriate amount
• Contamination on Pickup of grease
Roller • Replace gears
• Contamination on paper feed
rollers in Duplex Unit
• Damage to Cassette Assy
• Rear ASF Timing Belt tension
failure
• Damage to Rear ASF Assy
[Remedy]
• Use EPSON-recommended
paper
• Set edge guide correctly
• Remove foreign material
• Re-install parts
• Replace Pickup Assy
• Replace Cassette Assy
• Replace Printer Mechanism
• Replace Rear ASF Assy
Note *1: If the printer can turn on but turns off right away, the protection circuit may cut off the power due
to an error such as a circuit failure.
*2: Only for manual duplex printing
*3: WF-5690/4640/4630/5620 series only
*4: Installed on WF-4640 series, and option for WP-5690/4630/5620/5190/5110 series.
Revision D
Front cover open error Paper jam error
[Occurrence Condition] See "Paper jam error" which
This error occurs when Front occurs during nozzle check
Cover is open. pattern printing.
[Occurrence Timing]
• At power-on
• During printing
[Remedy]
• Close Front Cover
• Replace Front Housing Assy
• Replace Cover Open Sensor
• Replace Main Board
ADF does not
Scanning cannot be
5 6
operate
performed
normally (p10)
successfully (p10)
Scanner failure ADF failure
[Presumable Cause] [Symptoms]
• Contamination on document • Paper is not fed
glass • Multi-feed
• Contamination on Document • Paper jam
Pad • Skewed document
• CIS bonding failure
• CIS failure [Presumable Cause]
• Damage to Scanner Motor • Deterioration of Pickup Roller
• Deterioration of ADF Pad
[Remedy] Assy
• Clean document glass • Damage to gears
• Clean Document Pad • Damage to ADF Motor
• Replace Document Pad • Contamination on document
• Replace CIS Unit glass
• Replace Scanner Motor • Foreign object
• Damage to ADF Cover Assy
• Deterioration of Paper Eject
Roller
• Damage to ADF Document
Sensor / ADF PE Sensor
[Remedy]
• Replace ADF Cover Assy
• Replace ADF Pad Assy
• Clean document glass
• Remove foreign material
• Replace ADF Unit
11
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