Troubleshooting - Sonoro RELAX SO-811 Operating Instructions Manual

22 Troubleshooting

Malfunctions can occur with any electrical equipment. This is not necessarily due to
RELAX defect. Please see the below table for troubleshooting tips.
Malfunction
No power.
No response from
RELAX.
Remote control does
not work, or only works
sporadically.
No sound or poor
sound.
Alarm does not work.
Insufficient Wi-Fi signal
strength.
116
Possible cause
Power cable is not
properly connected.
There is an error in the
RELAX.
Distance to RELAX is
too large.
Battery is empty.
Sound is turned off.
RELAX is not set to the
correct playback mode.
Headset is plugged in.
FM/DAB or Internet
reception is poor.
There is radio
interference.
Alarm is not activated.
Alarm volume is set too
low.
The router is too far or
blocked.
Solution
Connect the power cable
properly.
Disconnect and reconnect
the power plug. Then turn
RELAX on again.
Reduce the distance
between the remote control
and RELAX.
Replace the battery.
Adjust the volume.
Select another playback
mode.
Pull the headset out of the
jack.
Extend/adjust the FM/DAB
antenna or check the Wi-Fi
connection.
Keep RELAX away from
other electronic devices.
Activate the alarm.
Increase the alarm volume.
Place RELAX closer to the
router or adjust the position
of the Wi-Fi antenna.
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