Troubleshooting - Sonoro SO-331 Operating Manual

21 Troubleshooting

Malfunctions can occur with any electrical equipment. This is not necessarily due to
PRESTIGE defect. Please see the below table for troubleshooting tips.
Malfunction
No power.
No response from
PRESTIGE.
Remote control does
not work, or only works
sporadically.
No sound or poor sound.
Insufficient Wi-Fi signal
strength.
108
Possible cause
Power cable is not
properly connected.
There is an error in
PRESTIGE.
Distance to PRESTIGE
is too large.
Battery is empty.
Sound is turned off.
PRESTIGE is not set to
the correct playback
mode.
Headset is plugged in.
FM/DAB or Internet
reception is poor.
There is radio
interference.
Optical Input no
sound
The router is too far or
blocked.
Solution
Connect the power cable
properly.
Disconnect and reconnect
the power plug. Then turn
PRESTIGE on again.
Reduce the distance
between the remote control
and PRESTIGE.
Replace the battery.
Adjust the volume.
Select another playback
mode.
Pull the headset out of the
jack.
Extend/adjust the FM/DAB
antenna or check the Wi-Fi
connection.
Keep PRESTIGE away from
other electronic devices.
Select PCM as output
source in the external
device.
Place PRESTIGE closer
to the router or adjust
the position of the Wi-Fi
antenna.
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