E-Mail Issues - Muratec MFX-1430 Network Manual

Symptom
Cannot send a
document to an
FTP server

E-mail issues

Symptom
Cannot receive
e-mail
Cannot connect to
the POP server
Cannot connect to
the SMTP server.
Returns an error
report from the
remote Internet
FAX.
6-4 Troubleshooting
Causes
The FTP server
setting is not set cor-
rectly.
TCP/IP setting may
be incorrect.
Causes Suggested solutions
The data Ask the originator to resend the document in a sup-
received cannot ported file format, "TIFF-S", "TIFF-F" or "TIFF-FX".
be read due to
the file format.
POP server IP Check the POP server IP Address/Domain name.
Address /Domain (See "SMTP/POP settings" on page 4-2.)
name has not If the POP server is registered using a domain name,
been set-up cor- confirm that the DNS server address has been regis-
rectly or the POP tered. (See "TCP/IP settings" on page 2-2 or 5-21.)
server is down. If necessary, consult your network administrator.
POP userID or Check the userID and password for the POP3 server.
password is not Check the POP3 authentication method.
correct. (See "SMTP/POP settings" on page 4-2.)
If necessary, consult your network administrator.
The SMTP Check the userID and password for the SMTP server.
server has not Check the SMTP authentication method.
been set-up cor- (See "SMTP/POP settings" on page 4-2.)
rectly. If necessary, consult your network administrator.
The document Change the attached file format to "TIFF" or "TIFF-S".
was sent to an (See "E-mail setting" on page 4-4.)
Internet FAX
terminal in an
incompatible file
format.
Suggested solutions
Verify the FTP server settings.
If you are unsure about the FTP server setting,
contact your network administrator.
Verify the TCP/IP settings. (See page 2-2 or 5-
21.)