Diverting Hunt Group Calls; Hunt Group Supervisor Features; Accepting Or Rejecting Agent Help Calls - Mitel 50005070 User Manual

To use Agent Help:
1. While you are on a hunt group call, press
2. If not preprogrammed, dial the Agent Help extension number.

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:

Hunt Group Supervisor Features

The following features can be used by hunt group supervisors only.

Accepting or Rejecting Agent Help Calls

Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
To reject an Agent Help request:
Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008
If you hear repeating tones, one of the following has occurred:
•
The feature is not available at your endpoint.
•
You already have four parties in your call.
•
Not enough system circuits are currently available.
•
The Agent Help Extension is in DND.
If you hear repeating tones, one of the following has occurred:
•
The feature is not available at your endpoint.
•
NOTE You already have four parties in your call.
•
Not enough system circuits are currently available.
•
The Agent Help Extension is in DND.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your endpoint to accept calls.
Answer as usual. Your microphone is automatically muted
Dial 376 or press the REJECT HELP menu button (Model 5340 only). AGENT HELP
REJECTED appears.
(Special), and then dial 375.
.
Hunt Groups
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