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Warranty & Returns
Limited Warranty
FOR WARRANTY REGISTRATION AND COMPLETE TERMS AND CONDITIONS PLEASE VISIT OUR
WEBSITE.
For Customers in the United States and Mexico: www.chauvetlighting.com/warranty-registration.
For Customers in the United Kingdom, Republic of Ireland, Belgium, the Netherlands, Luxembourg,
France, and Germany: www.chauvetlighting.eu/warranty-registration.
Chauvet warrants that this product shall be free from defects in material and workmanship under normal
use, for the period specified in, and subject to the exclusions and limitations set forth in the full limited
warranty on our website. This warranty extends only to the original purchaser of the product and is not
transferable. To exercise rights under this warranty, you must provide proof of purchase in the form of an
original sales receipt from an authorized dealer that shows the product name and date of purchase.
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. This warranty gives you specific legal
rights. You may also have other rights that vary from state to state and country to country. This warranty is
valid only in the United States, United Kingdom, Republic of Ireland, Belgium, the Netherlands,
Luxembourg, France, Germany and Mexico. For warranty terms in other countries, please consult your
local distributor.
Returns
In case support or return of product is needed:
•
If located in the U.S., contact Chauvet World Headquarters.
•
If located in the U.K. or Ireland, contact Chauvet U.K.
•
If located in Benelux, contact Chauvet Benelux.
•
If located in France, contact Chauvet France.
•
If located in Germany, contact Chauvet Germany.
•
If located in Mexico, contact Chauvet Mexico.
•
If located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor. See
www.chauvetdj.com
Mexico.
If located outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the
distributor of record and follow their instructions on how to return Chauvet products to
them. Visit our website
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization
(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and
a brief description of the cause for the return.
To submit a service request online, go to www.chauvetdj.com/service-request.
Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet
will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly
on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Page 14 of 15
for distributors outside the U.S., U.K., Ireland, Benelux, France, Germany, or
www.chauvetdj.com
Warranty & Returns
for contact details.
LED Shadow 2 ILS User Manual Rev. 1
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