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Troubleshooting
Revised: September 14, 2007, OL-14672-01
This appendix presents information that is helpful when troubleshooting the MARS Appliance. It lists
expected services and error messages for each supported MARS Appliances. It explains how to collect
and send support information to assist Cisco support in debugging such services are required. This
appendix also provides guidance on retrieving lost license keys and running the web interface using a
console connection. It includes the following topics:
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Determine Version Information
Beginning with the 4.3.1 and 5.3.1 releases, the dynamic IPS signature updates is an aspect of the version
of software running on a MARS Appliance. Therefore, in addition to running the same MARS software
versions on the Global Controller and Local Controller, the IPS signature version must match or the
communications fail. To determine the version of MARS software and the IPS signature version, click
Help >About on each appliance.
OL-14672-01
Determine Version Information, page B-1
Cannot Locate License Key, page B-2
Cannot Recovery My Password, page B-2
Cannot Delete a Device from MARS, page B-2
Cannot Re-Add a Device to MARS, page B-2
Cannot Add a Device to MARS, page B-2
Cannot Rename Device in MARS, page B-2
Collect Support Information, page B-2
Access the GUI when the Network Is Down, page B-5
Troubleshooting Global Controller-to-Local Controller Communications, page B-6
List of Backend Services and Processes, page B-11
Error Messages, page B-14
A P P E N D I X
Install and Setup Guide for Cisco Security MARS
B
B-1
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Troubleshooting
