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Symptom
Cause
There is an unusual
smell.
Fumes are emitted from
the battery.
Table 73: Error solution for battery
9.2.4
Display screen errors
Symptom
Cause
No data are shown on the
The battery charge level may be
display screen if you
insufficient.
press the on-off button
(battery).
Is the power switched on?
Is the battery charged?
Is the connector fitted to the power
cable correctly?
A component may be connected which
the system is unable to recognise.
The gear level is not
The gear level is only shown if the
shown on the display
electronic gear shift is used.
screen.
The settings menu
The product is designed in such a way
cannot be opened while
that the settings menu cannot be
you are pedalling.
opened if the system detects that
someone is riding the pedelec. This is
not a malfunction.
The lock function cannot
It may be a firmware error.
be set up or switched off.
The connect account has
...
been deleted or
deactivated and the lock
function is still activated.
Table 74: On-board computer error solution
9.2.5
Lighting does not work
Symptom
Cause
Front lamp or rear lamp
The default settings in the electric drive
does not go on, even
system have probably been configured
when the switch is
incorrectly.
pressed.
The light is defective.
Table 75: Lighting error solution
MY23P0a - 42_1.0_19.10.2022
Troubleshooting, fault clearance and repair
Remedy
1
Remove from the battery immediately.
2
Contact the fire service immediately.
3
Observe all the warnings in Section 2 Safety.
1
Remove from the battery immediately.
2
Contact the fire service immediately.
3
Observe all the warnings in Section 2 Safety.
Remedy
1
Charge the battery.
2
Switch on the power.
Press the On-Off button (battery) to switch the power on.
If the battery is fitted to the pedelec and is being charged, it cannot
be switched on.
Interrupt charging.
1
Check whether the connector is fitted to the power cable
correctly.
2
If the connector is fitted correctly, contact your specialist
dealer.
Contact specialist dealer.
1
Check that the power cable connector has not been
disconnected.
2
If this is not the case, contact your specialist dealer.
1
Stop pedelec.
2
Change settings when stationary only.
Contact specialist dealer.
Contact specialist dealer.
Remedy
1
Take pedelec out of service immediately.
2
Contact specialist dealer.
252
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