Honeywell Clss Alarm Transmission Services; Communication Management; 1: Central Station Communication; 2: Activating The Central Station Communication - Honeywell HON-CGW-MBB Installation And User Manual

Honeywell CLSS Alarm Transmission Services

5.4 Honeywell CLSS Alarm Transmission Services
The CLSS Gateway enables the central monitoring service providers, fire department, and
its building occupants to have the quickest response possible to an event. The building
occupants are given early, personalized guidance to safety.
This service also increases the first-time fix rate for all service providers. Its predictions
about certain upcoming needs reduce business disruptions as well.
NOTE: This special service is available only to select service providers. For more details,
contact Honeywell Technical Support.

Communication Management

• The communication path between the gateway and the Central Station is supervised.
The default supervision timing is 5 minutes.
• In case of an AC failure, the CLSS Gateway communicates to the central station after
120-minutes.
5.4.1 Central Station Communication
The CLSS Gateway receives events from a listed Fire Alarm Control Unit and transmits
events using cellular, wireless, or Ethernet to Honeywell's Network Operations Center
(NOC). All signals from the CLSS Gateway are delivered to Honeywell's NOC, which routes
the events to the appropriate central monitoring station over telephone networks, IP
networks, or both.
5.4.2 Activating the Central Station Communication
In the CLSS Site Manager, the service provider administrator should activate the central
station communication. It is a one-time activity, which can be done for an operational
gateway or for a newly installed gateway.
NOTE: Before activating the central station communication, ensure that the CLSS
Gateway has no communication failures. During a connection failure, the CLSS Gateway
cannot send event data to the CLSS Site Manager or the NOC.
For example, if the gateway's Ethernet cable is disconnected, its fire panel will display
UDACT Trouble. Only after restoring the connection and clearing the trouble, the CLSS
Site Manager or the NOC can receive events again.

Adding a Central Station to the CLSS Account

Only those central stations added in the external accounts of the CLSS Site Manager can
receive alarms the gateway sends. Therefore, a service provider administrator should first
perform this one-time activity and add the accounts.
NOTE: Using the credentials given, you can log onto the CLSS Site Manager available on
https://fire.honeywell.com
browser for using the CLSS Site Manager.
1. Log onto the CLSS Site Manager.
2. Click on the profile icon at the top right and click External Accounts.
3. Click ADD NEW under the Central Stations section.
4. Follow the on-screen instructions to add the central station account.
CLSS Gateway - Installation and Users' Manual | P/N:LS10248-000HW-E | REV. F | FEB/11/2022
and enable this feature. Honeywell recommends Chrome
Configurations
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