AEM 30-8402 Installation Manual page 23

AEM Performance Electronics Phone (8am-5pm M-F PST): 310-484-2322
2205 W 126th Street, Unit A Fax: 310-484-0152
Hawthorne, CA 90250 sales@aemev.com
tech@aemev.com
Warranty
AEM Performance Electronics warrants to the consumer that all AEM Electronics products will be free from defects in material and
workmanship for a period of twelve months from the date of the original purchase. Products that fail within this 12-month warranty period will
be repaired or replaced when determined by us that the product failed due to defects in material or workmanship. This warranty is limited to
the repair or replacement of the AEM Electronics part. This warranty applies only to the original purchaser of the product and is non-
transferable. All implied warranties shall be limited in duration to the said 12-month warranty period. Improper use or installation, accident,
abuse, unauthorized repairs or alterations performed by the user on any AEM Electronics products voids this warranty.
In no event shall this warranty exceed the original purchase price of the AEM Electronics part nor shall AEM Electronics be responsible for
special, incidental or consequential damages or cost incurred due to the failure of this product.
AEM Electronics disclaims any liability for consequential damages due to breach of any written or implied warranty on all of its products.
Warranty returns will only be accepted by AEM Electronics when accompanied by a valid Return Merchandise Authorization (RMA) number and
a dated proof of purchase. The product must be received by AEM Electronics within 30 days of the date the RMA is issued. Warranty claims to
AEM Electronics must be shipped to us prepaid (we recommend a shipping service with package tracking capability). Once your package is
received by our warranty and repairs department you will be notified and provided with updates.
PROCEDURES FOR ISSUANCE OF A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER
Please note that before AEM Electronics can issue an RMA for any product, it is first necessary for the installer or enduser to contact our
technical support team to discuss the problem. Most issues can be resolved over the phone. Under no circumstances should a system be
returned, or an RMA requested before our support team is contacted. This will ensure that if an RMA is needed that our team is able to track
your product through the warranty process.
You can reach our Tech Support Team for support on all AEM Electronics performance products by phone at 1-800-423-0046. To contact us by
email for engine management systems, email us at emstech@aemelectronics.com. For all other products, email us at
gen.tech@aemelectronics.com.
AEM Electronics will not be responsible for products that are installed incorrectly, installed in a non-approved application, misused, or
tampered with. In the case of AEM Electronics Fuel Pumps, incorrect polarity (+&- wires crossed) will not be warranted. Proper fuel filtration
before and after the fuel pump is essential to fuel pump life. Any pump returned with contamination will not be warranted.
PRODUCTS OUTSIDE OF WARRANTY PERIOD
Any AEM Electronics product, excluding discontinued products, can be returned for repair if it is out of the warranty period. There is a minimum
charge of $50.00 for inspection and diagnosis of AEM Electronics parts. Parts used in the repair of AEM Electronics components will be extra.
AEM Electronics will provide an estimate of repairs and must receive written or electronic authorization from you before repairs are made to a
product.
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