Running The Epsa Diagnostics; System Diagnostic Lights - Dell Inspiron 13 7000 Service Manual

Running the ePSA diagnostics

1. Power-on the computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5. Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

System diagnostic lights

Power and battery-status light: Indicates the battery-charge status or the hard-drive activity.
Power and battery-status light
Indicates the power and battery-charge status.
Solid white – Power adapter is connected and the battery has more than 5 percent charge.
Amber – Computer is running on battery and the battery has less than 5 percent charge.
Off
● Power adapter is connected and the battery is fully charged.
● Computer is running on battery and the battery has more than 5 percent charge.
● Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different light patterns and describes what they indicate.
Table 8. System diagnostic lights
Light pattern
2,1
2,2
2,3
2,4
2,5
2,6
2,7
3,1
3,2
3,3
3,4
The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep
codes help the user troubleshoot problems with the computer.
Camera status light: Indicates whether the camera is in use.
Problem description
CPU failure
System board: BIOS and ROM failure
No memory or RAM detected
Memory or RAM failure
Invalid memory installed
System board or chipset error
LCD failure
CMOS battery failure
PCI or video card or chip failure
Recovery image not found
Recovery image found but invalid
Troubleshooting 89