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Dell 13 7000 series Service Manual

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Inspiron 13
7000 Series

Service Manual

Computer Model: Inspiron 13–7353
Regulatory Model: P57G
Regulatory Type: P57G002

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Summary of Contents for Dell 13 7000 series

  • Page 1: Service Manual

    Inspiron 13 7000 Series Service Manual Computer Model: Inspiron 13–7353 Regulatory Model: P57G Regulatory Type: P57G002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........13 Removing the base cover............14 ......................14 Procedure Replacing the base cover............15 ......................15 Procedure Removing the battery............... 16 .....................
  • Page 4 Removing the hard drive............23 .....................23 Prerequisites ......................23 Procedure Replacing the hard drive............25 ......................25 Procedure ....................25 Post-requisites Removing the coin-cell battery..........26 .....................26 Prerequisites ......................26 Procedure Replacing the coin-cell battery..........28 ......................28 Procedure ....................28 Post-requisites Removing the wireless card............ 29 .....................29 Prerequisites ......................
  • Page 5 Removing the power and volume-buttons board....35 .....................35 Prerequisites ......................35 Procedure Replacing the power and volume-buttons board....38 ......................38 Procedure ....................38 Post-requisites Removing the speakers............39 .....................39 Prerequisites ......................39 Procedure Replacing the speakers............42 ......................42 Procedure ....................42 Post-requisites Removing the touch pad............
  • Page 6 Removing the heat sink............51 ..................... 51 Prerequisites ......................51 Procedure Replacing the heat sink............53 ......................53 Procedure ....................53 Post-requisites Removing the I/O board............54 .....................54 Prerequisites ......................54 Procedure Replacing the I/O board............56 ......................56 Procedure ....................56 Post-requisites Removing the power-adapter port........
  • Page 7 Removing the display assembly..........66 ....................66 Prerequisites ......................66 Procedure Replacing the display assembly..........69 ......................69 Procedure ....................69 Post-requisites Removing the palm rest and keyboard assembly....71 ..................... 71 Prerequisites ......................71 Procedure Replacing the palm rest and keyboard assembly....73 ......................73 Procedure ....................
  • Page 8 Removing the display hinges..........81 .....................81 Prerequisites ......................81 Procedure Replacing the display hinges...........83 ......................83 Procedure ....................83 Post-requisites Removing the camera.............. 84 ....................84 Prerequisites ......................84 Procedure Replacing the camera...............86 ......................86 Procedure ....................86 Post-requisites Removing the Windows-button board......... 87 .....................87 Prerequisites ......................87...

  • Page 9: Getting Help And Contacting Dell

    Getting help and contacting Dell...........96 ..................96 Self-help resources ....................97 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 12 • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Remove the screws that secure the base cover to the computer base.

  • Page 15: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 16: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screws that secure the battery to the palmrest and keyboard assembly.
  • Page 17 Lift the battery off the palmrest and keyboard assembly. hard-drive cable screws (2) battery Turn the computer over. Press and hold the power button for 5 seconds to ground the system board.

  • Page 18: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly.

  • Page 19: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 20 Remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 21: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 22: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory-module slot memory module Post-requisites Replace the battery.

  • Page 23: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 24 Lift the hard-drive assembly along with its cable, off the palmrest and keyboard assembly. screws (2) hard-drive assembly hard-drive cable pull tab Disconnect the interposer from the hard-drive assembly. Remove the screws that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive.

  • Page 25: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 26: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 27 plastic scribe coin-cell battery battery socket...

  • Page 28: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 29: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 30 Slide and remove the wireless card from the wireless-card slot. antenna cables (2) wireless card wireless-card slot screw...

  • Page 31: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 32: Removing The Keyboard Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 33 Using a plastic scribe, gently pry to peel off the keyboard daughter-board from the palmrest and keyboard assembly. keyboard cable-1 keyboard-backlight cable-2 keyboard cable-2 keyboard-backlight cable-1 plastic scribe keyboard daughter-board...

  • Page 34: Replacing The Keyboard Daughter-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the keyboard daughter-board to the palmrest and keyboard assembly. Slide the keyboard cables and keyboard-backlight cables into the connectors on the keyboard daughter-board and press down the latches to secure the cables.

  • Page 35: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Remove the power and volume-buttons board cable from the routing guides on the speaker. power and volume-buttons tapes (2) board cable Using a plastic scribe, lift the speaker and peel off the tape that secures the power and volume-buttons board cable to the palmrest and keyboard assembly.
  • Page 37 Lift the power and volume-buttons board, along with its cable, off the palmrest and keyboard assembly. speaker plastic scribe tape tabs (2) power and volume-buttons power and volume- board buttons board cable...

  • Page 38: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power and volume-buttons board in the slot on the palmrest and keyboard assembly and snap the tabs into place.

  • Page 39: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 40 Peel off the tapes that secure the speaker cable to the palmrest and keyboard assembly. power and volume-buttons routing guides board cable speaker cable tapes (2) Remove the speaker cable from the routing guides on the palmrest and keyboard assembly.
  • Page 41 Using a plastic scribe, release the speakers from the alignment posts and lift the speakers along with its cable off the palmrest and keyboard assembly. plastic scribe speakers (2) routing guides speaker cable...

  • Page 42: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palmrest and keyboard assembly, place the speakers on the palmrest and keyboard assembly.

  • Page 43: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 44 Lift the connector latch and disconnect the touch-pad cable from the touch pad. Remove the screws that secure the touch-pad bracket to the palmrest and keyboard assembly. Lift the touch-pad bracket off the palmrest and keyboard assembly. screws (4) touch-pad bracket touch-pad cable Peel off the tape that secures the touch pad to the palmrest and keyboard assembly.
  • Page 45 Lift the touch pad away from the computer. tape touch pad...

  • Page 46: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly.

  • Page 47: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 48 Remove the I/O board cable from the routing guides on the fan. I/O-board cable I/O-board cable connector Disconnect the fan cable from the system board. Remove the screws that secure the fan to the palmrest and keyboard assembly.
  • Page 49 Lift the fan off the palmrest and keyboard assembly. screws (2) fan cable...

  • Page 50: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palmrest and keyboard assembly.

  • Page 51: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 52 Lift the heat sink off the system board. heat sink captive screws (3) system board...

  • Page 53: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 54: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Lift the I/O board off the palmrest and keyboard assembly. screw I/O-board power and volume-buttons pull tab board cable I/O-board cable...

  • Page 56: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palmrest and keyboard assembly.

  • Page 57: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 58 Lift the power-adapter port with its cable, off the palmrest and keyboard assembly. screw power-adapter port power-adapter port cable...

  • Page 59: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-adapter port into the slot on the palmrest and keyboard assembly.

  • Page 60: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 61 Peel off the tape on the Windows-button board connector, lift the latch and disconnect the Windows-button board cable from the system board. screws (2) display-cable bracket pull tab display cable Windows-button board tape cable Using the pull tab disconnect the hard-drive cable from the system board.
  • Page 62 Disconnect the speaker cable and the power-adapter port cable from the system board. power-adapter port cable keyboard cable hard-drive cable touch-pad cable keyboard-backlight cable speaker cable Remove the screw that secures the system board to the palmrest and keyboard assembly.
  • Page 63 Lift the system board off the palmrest and keyboard assembly. screw system board...

  • Page 64: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 65: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on the computer. Press F2 when the DELL logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag...

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 67 Peel off the tape on the Windows-button board connector, lift the latch and disconnect the Windows-button board cable from the system board. antenna cables (2) screws (2) display-cable bracket display cable Windows-button board tape cable wireless card Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 68 10 Lift the display assembly off the palmrest and keyboard assembly. display assembly screws (3) tape display hinges (2)

  • Page 69: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 70 Replace the base cover.

  • Page 71: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 72 palmrest and keyboard assembly...

  • Page 73: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palmrest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 74: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 75: Procedure

    Procedure Remove the display cable from the routing guides inside the hinge covers. display-panel assembly display cable...
  • Page 76 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. display-panel assembly plastic scribe Remove the camera. Remove the Windows-button board. Place the display panel on a clean, flat surface. display panel...

  • Page 77: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display panel on a flat surface. Replace the Windows-button board.

  • Page 78: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 79 display back-cover and antenna assembly...

  • Page 80: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites...

  • Page 81: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 82 Lift the display hinges off the display back-cover and antenna assembly. screws (8) display back-cover and antenna assembly tapes (3) display hinges (2) hinge covers (2)

  • Page 83: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display-back cover and antenna assembly on a flat surface. Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 84: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 85 Lift the camera module off the display bezel. camera cable camera plastic scribe...

  • Page 86: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post place the camera module on the display bezel and snap it into place.

  • Page 87: Removing The Windows-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 88 Lift the Windows-button board off the display bezel. Windows-button board screw tape Windows-button board cable...

  • Page 89: Replacing The Windows-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the Windows-button board cable into the connector on the Windows-button board and press down the latch to secure the cable.

  • Page 90: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 91 Peel off the tapes from the touch-screen board and the touch-screen board cable. latch display cable touch-screen board cable touch-screen board display panel Disconnect the touch-screen board cables from the touch-screen board.
  • Page 92 Using a plastic scribe, peel off the touch-screen board from the display bezel. touch-screen board plastic scribe touch-screen board cables Note the display cable routing and remove the display cable from the routing guides on the display bezel.
  • Page 93 Lift the display cable off the display bezel. display panel display bezel display cable routing guides...

  • Page 94: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the display cable through the routing guides on the display bezel. Adhere the touch-screen board to the display bezel.

  • Page 95: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.
  • Page 96 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 97: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

This manual is also suitable for:

Inspiron 13 7000 seriesInspiron 13 7353P57g

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