Dell Inspiron 13 7000 Service Manual
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Dell Inspiron 13 7000 Service Manual

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Inspiron 13 7000
Service Manual
Regulatory Model: P83G
Regulatory Type: P83G001
April 2022
Rev. A01

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Summary of Contents for Dell Inspiron 13 7000

  • Page 1 Inspiron 13 7000 Service Manual Regulatory Model: P83G Regulatory Type: P83G001 April 2022 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Screw list....................................8 Chapter 2: After working inside your computer................10 Chapter 3: Removing the base cover.................... 11 Procedure..................................... 11 Chapter 4: Replacing the base cover.................... 13 Procedure.....................................13 Chapter 5: Removing the battery....................
  • Page 4 Procedure....................................23 Post-requisites................................... 23 Chapter 13: Removing the speakers..................... 24 Prerequisites..................................24 Procedure....................................24 Chapter 14: Replacing the speakers..................... 25 Procedure....................................25 Post-requisites...................................25 Chapter 15: Removing the power-adapter port................26 Prerequisites..................................26 Procedure....................................26 Chapter 16: Replacing the power-adapter port................27 Procedure.................................... 27 Post-requisites................................... 27 Chapter 17: Removing the wireless card..................28 Prerequisites..................................28 Procedure....................................28 Chapter 18: Replacing the wireless card..................
  • Page 5 Procedure....................................42 Post-requisites................................... 42 Chapter 25: Removing the system board..................43 Prerequisites..................................43 Procedure....................................43 Chapter 26: Replacing the system board..................46 Procedure....................................46 Post-requisites................................... 47 Chapter 27: Removing the status-light board................49 Prerequisites..................................49 Procedure....................................49 Chapter 28: Replacing the status-light board................50 Procedure....................................50 Post-requisites...................................50 Chapter 29: Removing the touchpad....................
  • Page 6 Clearing CMOS settings.............................77 Clearing BIOS (System Setup) and System passwords..................77 Chapter 39: Troubleshooting....................... 78 Updating the BIOS in Windows............................78 Dell SupportAssist Pre-boot System Performance Check diagnostics..............78 Running the ePSA Diagnostics..........................78 Diagnostics..................................79 Flea power release................................80 WiFi power cycle................................80 Chapter 40: Getting help and contacting Dell................81...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. CAUTION: Exercise caution when handling Lithium-ion batteries in laptops.
  • Page 9 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Keyboard bracket Keyboard Palm-rest M1.4x2 assembly Keyboard Palm-rest assembly M1.2x1.5 Before working inside your computer...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 12 5. Using the pull tab, disconnect the battery cable from the system board. 6. Turn the computer over, open the display, then press and hold the power button for 15 seconds to ground the system board. Removing the base cover...

  • Page 13: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 14 3. Replace the nine screws (M2.5x5) that secure the base cover to the palm-rest assembly. 4. Tighten the captive screw that secures the base cover to the palm-rest assembly. Replacing the base cover...

  • Page 15: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 16: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 17: Post-Requisites

    Post-requisites Replace the base cover. Replacing the battery...

  • Page 18: Chapter 7: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 19: Chapter 8: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 20: Chapter 9: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 21: Chapter 10: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 22: Chapter 11: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 23: Chapter 12: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 24: Chapter 13: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 25: Chapter 14: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 26: Chapter 15: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 27: Chapter 16: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 28: Chapter 17: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 29 Removing the wireless card...

  • Page 30: Chapter 18: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 31: Post-Requisites

    Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 32: Chapter 19: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 33 Removing the display assembly...

  • Page 34: Chapter 20: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 35: Post-Requisites

    Post-requisites 1. Follow the procedure from step 3 to step 5 in Replacing the wireless card. 2. Replace the base cover. Replacing the display assembly...

  • Page 36: Chapter 21: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 37 Removing the I/O board...

  • Page 38: Chapter 22: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 39: Post-Requisites

    Post-requisites 1. Replace the wireless card. 2. Replace the base cover. Replacing the I/O board...

  • Page 40: Chapter 23: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 41 Removing the solid-state drive...

  • Page 42: Chapter 24: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 43: Chapter 25: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 44 6. Remove the two screws (M2x3) that secure the Type-C port bracket to the system board and the palm-rest assembly. 7. Lift the Type-C port bracket off the system board. 8. Disconnect the speaker cable from the system board. 9. Open the latch and disconnect the keyboard cable from the system board. 10.
  • Page 45 Removing the system board...

  • Page 46: Chapter 26: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 47: Post-Requisites

    10. Open the latch and connect the I/O-board cable to the system board. 11. Adhere the adhesive tape that secures the latch on the I/O-board cable connector. 12. Connect the power-adapter port cable to the system board. 13. Open the latches and connect the display cable and touchscreen-board cable to the system board. 14.
  • Page 48 3. Replace the battery. 4. Replace the base cover. Replacing the system board...

  • Page 49: Chapter 27: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 50: Chapter 28: Replacing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 51: Chapter 29: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 52 Removing the touchpad...

  • Page 53: Chapter 30: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 54: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the touchpad...

  • Page 55: Chapter 31: Removing The Power Button With Fingerprint Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 56 5. Peeling off the cable connector of the power button with fingerprint reader from the keyboard bracket. Then lift the power button with fingerprint reader from the slot on the palm-rest assembly. Removing the power button with fingerprint reader...

  • Page 57: Chapter 32: Replacing The Power Button With Fingerprint Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 58: Post-Requisites

    Post-requisites 1. Replace the board. 2. Replace the wireless card. 3. Replace the base cover. Replacing the power button with fingerprint reader...

  • Page 59: Chapter 33: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 60 4. Remove the six screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly. 5. Lift the keyboard off the palm-rest assembly. Removing the keyboard...

  • Page 61: Chapter 34: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 62: Post-Requisites

    5. Place the keyboard bracket on the palm-rest assembly and align the screw holes on the keyboard bracket with the screw holes on the keyboard and the palm-rest assembly. 6. Replace the 27 screws (M1.4x2) that secure the keyboard bracket and the keyboard to the palm-rest assembly. 7.

  • Page 63: Chapter 35: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 64 Removing the palm-rest assembly...

  • Page 65: Chapter 36: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
  • Page 66 13. Replace the battery. 14. Replace the base cover. Replacing the palm-rest assembly...

  • Page 67: Chapter 37: Downloading Drivers

    Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 68: Downloading The Usb 3.0 Driver

    17. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver. Downloading the USB 3.0 driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 69: Downloading The Network Driver

    2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself.

  • Page 70: Chapter 38: System Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 71: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 72 Table 3. System setup options—System information menu (continued) General Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 73 Table 4. System setup options—System Configuration menu (continued) System Configuration USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
  • Page 74 Table 7. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Expert Key Management Expert Key Management Enable or disable Expert Key Management. Custom Mode Key Management Select the custom values for expert key management. Table 8.
  • Page 75 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 76: System And Setup Password

    System and setup password Table 17. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 77: Clearing Cmos Settings

    3. Press and hold the power button for 25 seconds to perform Real Time Clock (RTC) battery reset. 4. Release the power button. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System setup...

  • Page 78: Chapter 39: Troubleshooting

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 79: Diagnostics

    6. Select the device from the left pane and click Run Tests. 7. If there are any issues, error codes are displayed. Note the error code and contact Dell. Diagnostics Power and battery-status light/ hard-drive activity light: Indicates the battery-charge status or the hard-drive activity.

  • Page 80: Flea Power Release

    Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white – Caps Lock enabled. ● Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 81: Chapter 40: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 19. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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