Requesting Repairs And Inspections; Serial Number Location; Warranty; Product Safety And Product Recall Information - decon E-Drive PLUS User Manual

14.2. Requesting Repairs and Inspections

For your inspection, repair, and service needs, contact the dealer from which you purchased
E-Drive PLUS. When contacting the dealer, your product serial number may be required. Refer
to below to check the serial number, and provide it to the dealer.
Sales dealer:
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14.3. Serial Number Location

The serial number is shown on the label located on the battery

14.4. Warranty

The warranty period for E-Drive PLUS is 2 years from the date of purchase.
During this warranty period, if there is a material or manufacturing defect in the E-Drive PLUS
that you have purchased, the defective parts will be replaced or repaired free of charge. The
warranty covers the power unit, controller, assistant controller, and charger. Consumable
parts, such as the battery, tires, and tubes, are excluded from this warranty.
This warranty does not cover malfunctions due to either the user's intentional misuse or
negligent use, such as malfunctions that are caused by use other than that specified in this
owner's manual. This warranty also does not cover malfunctions due to modification of the
unit or continuous use under conditions other than the specified conditions, such as exceed-
ing the maximum weight etc., regardless of the cause of the malfunction.
Scratches, dullness, and dirt on the surface of the product through normal use are not in-
cluded in the warranty.
If warranty repairs are necessary, contact the dealer where you purchased the unit.

14. 5 Product Safety and Product Recall Information

Decon is keeping record of used components and assigned serial numbers. In the rare case of
safety notice and/or product recall, Decon is able to contact the national distributor or final re-
tailer. They will then be able to contact and inform the end user about any measures to be taken
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