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我們衷心希望您購買的產品能夠發揮最大的性能。如果您遇到技術問題，我們隨時準
備為您提供幫助。關於常見問題，您可以在產品文件中找到滿意答案。這些答案通常
比我們可以在電話上給您提供的答案更為詳細。
請先參考本手冊。如果仍找不到答案，請收集和故障有關的所有資訊和問題，會同你
手邊的資料，與經銷商聯絡。我們的經銷商都是接受過專業培訓的。透過您提供的產
品資訊，他們會為您提供所需要的技術支援。事實上，多數問題都是很微小的，可以
直接透過電話解決。
此外，在上班時間內，研華工程師都為客戶提供免費的技術支援。關於研華任意一款
產品安裝和操作方面的應用需求或具體資訊，我們都時刻準備著為您提供相關的建
議。
Product Warranty/ 产品质量保证 / 產品保固
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech's high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of replacement mate-
rials, service time, and freight. Please consult your dealer for more details.
If you believe your product is defective, follow the steps outlined below.
1.
Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2.
Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3.
If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4.
Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5.
Write the RMA number clearly on the outside of the package and ship the pack-
age prepaid to your dealer.
从购买之日起，研华为原购买商提供两年的产品质量保证。但对那些未经授权的维修
人员维修过的产品并不予提供质量保证。研华对于不正确的使用、灾难、错误安装产
生的问题有免责权利。
如果研华产品出现故障，在质保期内我们提供免费维修或更换服务。对于出保产品，
我们将会酌情收取材料费、人工服务费用。请联系相关销售人员了解详细情况。
如果您认为您购买的产品出现了故障，请遵循以下步骤：
1.
收集您所遇到的问题的信息 （例如，CPU 主频、使用的研华产品及其它软件、硬
件等） 。请注意屏幕上出现的任何不正常信息显示。
2.
打电话给您的供货商，描述故障问题。请借助手册，产品和任何有帮助的信息。
IPC-242 User Manual/ 用户手册
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