Akuvox R28 Series Administrator's Manual
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Akuvox R28 Series Administrator's Manual

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Summary of Contents for Akuvox R28 Series

  • Page 2 About This Manual Thank you for choosing Akuvox R28 series door phones. This manual is intended for the administrators who need to properly configure the door phone. This manual is written based on the 28.30.4.2 version, and it provides all the configurations for the functions and features of the Akuvox door phone.
  • Page 3 Introduction of Icons and Symbols Note Informative information and advice for the efficient use of the device.  •...
  • Page 4 Related Documentation You are advised to refer to the related documents for more technical information via the link below: https://knowledge.akuvox.com...

  • Page 5: Table Of Contents

    Content 1 Product Overview ....................... 1 2 Change Log........................2 3 Model Specification ......................3 4 Introduction to ConfigurationMenu ..................5 5 Access the Device .......................7 5.1 Access the Device ........................ 7 5.1.1 Obtain Device IP Address ....................7 5.1.2 Access the Device Setting on the Device ................
  • Page 6 10.1 IP call & IP Call Configuration ................... 31 10.2 SIP Call &SIP Call Configuration ..................31 10.2.1 SIP Account Registration ....................32 10.2.2 SIP Server Configuration ....................33 10.2.3 Configure Outbound Proxy Server ................33 10.2.4 Configure Data Transmission Type ................34 10.3 Configure Calling Feature ....................
  • Page 7 14.10 Configure Exit Button for Door Unlock ................63 14.11 Configure PIN Code for Door Unlock ................64 14.11.1 Configure Public Code for Door Unlock ..............64 14.11.2 Configure Private PIN Code on the Web Interface ............. 65 14.12 Configure NFC for Unlock ....................66 15 Security..
  • Page 8 22.5 Integration with Lift Control ....................104 23 Password Modification ....................106 23.1 Modifying Device Web Interface Password ..............106 23.2 Modifying Device System Password ................106 23.3 Configure Web Interface Automatic Logout..............107 24 System Reboot&Reset ....................108 24.1 Reboot ..........................108 24.2 Reset..........................

  • Page 9: Product Overview

    The security that comes with being able to control who comes into your building along with the ability to verbally and visually confirm their identity is immeasurable. Akuvox R28A is a SIP-compliant, hands-free, and video(optional) door phone. It can be connected with Akuvox indoor monitors for remote access controlling and monitoring.

  • Page 10: Change Log

    R28 Door Phone Administrator Guide 2 Change Log The change log will be updated here along with the changes in the new software version. www.akuvox.com...

  • Page 11: Model Specification

    R28 Door Phone Administrator Guide 3 Model Specification Model & R28A Feature Button Physical Numeric Keypad Housing Material Aluminum Camera 2 Mega pixels, automatic lighting Relay In Relay Out RS485 √ √ 128MB 16MB Card Reader √ www.akuvox.com...
  • Page 12 R28 Door Phone Administrator Guide IP Rating IP65 IK Rating Wall Mounting √ Flush Mounting √ Wall Mounting Dimension 280x130x38mm Flush Mounting Dimension 280x130x68mm www.akuvox.com...

  • Page 13: Introduction To Configurationmenu

    This mode requires no prior configurations previously by the administrator. 2. Cloud mode: Akuvox Cloud is an all-in-one management system. Akuvox Cloud is a mobile service that allows audio, video, and remote access control between smartphones and Akuvox intercoms.
  • Page 14 • Tool selection Akuvox has many configuration tools for you to set up devices more conveniently. Here we list some common tools, please contact your administrator to get the tool if you need them.

  • Page 15: Access The Device

    R28 Door Phone Administrator Guide 5 Access the Device 5.1 Access the Device R28 series' system settings can be accessed on the device web interface. And it can also be accessed on the device screen for some basic settings. 5.1.1 Obtain Device IP Address Searching the device IP by the IP scanner in the same LAN network.

  • Page 16: Access The Device Setting On The Web Interface

    Note • You can also obtain the device IP address using the Akuvox IP scanner to log into the device web interface. Please refer to the URL below for the IP scanner application: https://knowledge.akuvox.com/docs/how-to-obtain-ip-address-via-ip-scanner-1...

  • Page 17: Language And Time Setting

    • Type: choose a suitable web language. Normally, English is the default web and LCD language. To customize configuration names and prompt text, you need to export and edit the .json file before uploading the file to the device Phone > Time/Lang > Words Of Language Upload. www.akuvox.com...

  • Page 18: Time Setting

    • Time Zone: it is available when you choose Auto. Select the specific time zone depending on where the device is used and then press Confirm tab for the confirmation. The default time zone is GMT GMT+0.00. www.akuvox.com...

  • Page 19: Language Setting

    • Type: choose a suitable web language. Normally, English is the default web and LCD language. To customize configuration names and prompt text, you need to export and edit the .json file before uploading the file to the device. Phone > Time/Lang > Words Of Language Upload. www.akuvox.com...

  • Page 20: Time Setting

    To set up the device time, go to Phone > Time > Language. Parameter Set-up: • Time Format: select 12-hour time format or 24-hour timeformat. • Date Format: select data format: Y-M-D, M-D-Y, or D-M-Y. www.akuvox.com...
  • Page 21 The secondary server will take effect when the primary server is invalid. • Update Interval: it is available when you choose Auto. To configure the interval between two consecutive NTP requests. • System Time: display the device system time. www.akuvox.com...

  • Page 22: Screen Display And Ledsetting

    (the video image you see from the door phone will become black and white) and if the value gets lower than 1500, then the infrared light will be disabled (the video image you see will have color). • Start Time - End Time: set the infrared LED light start time and end time. www.akuvox.com...

  • Page 23: Led Setting On Card Reader Area

    LED light can be enabled in order to reduce the electrical power consumption, etc. To do this configuration, go to Intercom > LED Setting > LED Control interface. Parameter Set-up: www.akuvox.com...

  • Page 24: Led Settings On Screen

    18-22 it means LED light will stay on during the time span from 6:00 pm to 22:00 pm during a day. 7.5 LCD Screen Display You can customize the LCD display. You can do this configuration on the web Intercom > Advanced interface. www.akuvox.com...

  • Page 25: Backlight Setting

    • Hide Contacts & Room Number: if you select it, then Contacts and room number will be hidden on the home screen. It only displays PIN Entry and Security. • LCD Text: it is available when you choose Text Only. Enter the display content you need. 7.6 Backlight Setting Parameter Set-up: www.akuvox.com...

  • Page 26: Screen Saver Setting

    5 minutes, then the screen saver will start if there is no operation on the device or no one is approaching the device during the five minutes interval. • Sleep: set how long you expect the screen saver to last before turning off the device’s screen. www.akuvox.com...

  • Page 27: Volume And Tone Configuration

    R28 Door Phone Administrator Guide 8 Volume and Tone Configuration Volume and tone configuration in the Akuvox door phone refers to the microphone volume, speaker volume, temper alarm volume, ringback tone, and open-door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience.

  • Page 28: Open Door Tone Configuration

    8.2.1 Upload Open Door Tone and Ringback Tone You can customize the tone of door open successful/failed if you need. The outside tone is used to open the door via card or DTMF or PIN code. The inside tone is used to open the www.akuvox.com...
  • Page 29 2 seconds, then the tone will go on 2 seconds after the door opens. • Broadcast Frequency: select the number of open door tones. For example, if you select 1, then the tone will be played only once after the door opening. www.akuvox.com...
  • Page 30 2, then the interval between two open door tones will be two seconds. The number of open door tones should be 2 minimum if in this application. Parameter Set-up: • Open Door Failed Warning: upload the hear the open door failuretone. • Ringback: upload the ringback tone. www.akuvox.com...

  • Page 31: Network Setting

    9.2 Device Network Configuration You can check for the door phone’s network connection info and configure the default DHCP mode (Dynamic Host Configuration Protocol) and static IP connection for the device on the device web Network > Basic interface. Parameter Set-up: www.akuvox.com...

  • Page 32: Device Deployment In Network

    So, you can do it on web Network > Advanced > Connect Setting interface. Parameter Set-up: www.akuvox.com...

  • Page 33: Device Local Rtp Configuration

    • StartingRTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range. • Max RTP port: enter the Port value in order to establish the endpoint for the exclusive data transmission range. www.akuvox.com...

  • Page 34: Nat Setting

    SNMP exposes management data in the form of variables on the managed systems, which describe the system configuration. These variables can then be queried by managing applications. These variables accessible via SNMP are organized in www.akuvox.com...

  • Page 35: Vlan Setting

    In certain conditions, it is unnecessary to receive the broadcast frame. To save bandwidth for high efficiency, it will be better to separate the broadcast domain by deploying VLAN. To do the configuration on the web Network > Advanced > VLAN interface. www.akuvox.com...

  • Page 36: Tr069 Setting

    SOAP/HTTP-based protocol, it provides the communication between Customer-Premises Equipment (CPE) and Auto-Configuration Servers (ACS). It includes both a safe auto-configuration and the control of other CPE management functions within an integrated framework. To do the configuration on the web Network > Advanced > TR069 interface. www.akuvox.com...

  • Page 37: Device Web Http Setting

    This function is used to manage whether the device's website is allowed to be accessed. The door phone supports two types of remote access methods HTTP and HTTPS (encryption). To do this configuration on the web Network > Advanced > Web Server interface. Parameters Set-up: www.akuvox.com...
  • Page 38 Enabled is allowed, Disabled is not allowed, and the default is Enabled. • HTTP Port: set up the port for HTTP access method. 80 is the default port. • HTTPS Port: set up the port for HTTPS access method. 443 is the default port. www.akuvox.com...

  • Page 39: Intercom Call

    You can make SIP calls (Session Initiation Protocol) in the same way as you do for making the IP calls on the device. However, SIP call parameters related to its account, server, and transport type need to be configured first before you can make calls on the device. www.akuvox.com...

  • Page 40: Sip Account Registration

    R28 Door Phone Administrator Guide 10.2.1 SIP Account Registration Akuvox door phones support two SIP accounts that can all be registered according to your applications. You can, for example, switch between them if any one of the accounts failed and become invalid. The SIP account can be configured on the device interface.

  • Page 41: Sip Server Configuration

    An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server in order to establish a call session via port-based data transmission. To set it up on the device web Account > Basic > Outbound Proxy Server Interface. www.akuvox.com...

  • Page 42: Configure Data Transmission Type

    To do this configuration on web Account > Basic > Transport Type interface. Parameter Set-up: • UDP: select UDP for an unreliable but very efficient transport layer protocol. UDP is the default transport protocol. • TCP: select TCP for a reliable but less-efficient transport layerprotocol. www.akuvox.com...

  • Page 43: Configure Calling Feature

    603 for Decline. 10.3.2 Enable Prevent SIP Hacking You can enable Prevent SIP Hacking if you only want to receive the calls made by the callers in your contact list. To enable it, go to Account > Advanced > Call. www.akuvox.com...

  • Page 44: Group Call

    • Call type: select Group Call. • Group Call Number (Local): enter the group call number. If you fill in the local group call number, then the local group number will be called instead of the SmartPlus group call number. www.akuvox.com...

  • Page 45: Sequence Call

    R28 Door Phone Administrator Guide 10.3.4 Sequence Call Sequence call is used to initiate multiple numbers from one family in Akuvox SmartPlus one by one. If the previous callee does not answer within the sequence call timeout, the call will be transferred to the next one. If the call is answered by one of the callees, the call will not be transferred anymore.

  • Page 46: Web Call

    Phone > Dial Plan, then click Add. To replace the number in batch, you can import the .xml file to the door phone. And the file from the door phone can be exported out before importing them to other door phones. www.akuvox.com...

  • Page 47: Auto Answer

    10.3.8 Multicast Multicast uses a one-to-many mode to communicate in a range. The door phone can be a listener and receive the audio from the listened part. To do the configuration on the web Phone > Multicast interface. www.akuvox.com...

  • Page 48: Configure Maximum Call Duration

    When the call time duration is reached, the door phone will terminate the calling automatically. To do this configuration on the web Intercom > Basic > Max Call Time interface. www.akuvox.com...
  • Page 49 For example, if you set the dial-in time duration as 60 seconds in your door phone, then the door phone will hang up the incoming call automatically if the call is not answered by the door phone in 60 seconds. 60 seconds is the dial-in time duration by default. www.akuvox.com...

  • Page 50: Hang Up After Open Door

    • Timeout: set up from 1 second to 15 seconds. 5 seconds is the default. If you set it 5 seconds, then the call will be hung up 5 seconds after the door is opened. If you want to disable the feature, set the timeout as 0. www.akuvox.com...

  • Page 51: Switch Cancel Key &Dial Key

    Dial function in their functional location. If disabled, their functional location will be functionally reversed. The intercom calls in the device can be configured to allow you to perform a variety of customized intercom calls such as IP call and SIP call for different application scenarios. www.akuvox.com...

  • Page 52: Audio& Video Codec Configuration

    R28 Door Phone Administrator Guide 11 Audio& Video Codec Configuration Akuvox door phones support four types of codec (PCMU, PCMA, G729, and G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality.

  • Page 53: Video Codec Configuration

    11.1 Video Codec Configuration Akuvox door phones support the H264 codec that provides a better video quality at a much lower bit rate with different video quality and payload. It is only available for SIP calls. To set up video codec on web Account > Advanced interface.

  • Page 54: Configure Dtmf Data Transmission

    DTMF-based data transmission between the door phone and other intercom devices for the third party integration. Parameter Set-up: • Type: select DTMF mode among five options: Inband, RFC2833, Info+Inband, Info+RFC2833, and Info +Inband + RFC2833 based on the specific DTMF www.akuvox.com...

  • Page 55: Audio Codec Configuration

    11.4 Audio Codec Configuration Akuvox door phones support four types of codec (PCMU, PCMA, G729, and G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality.
  • Page 56 R28 Door Phone Administrator Guide PCMA 64 kbit/s 8kHZ PCMU 64 kbit/s 8kHZ G729 8 kbit/s 8kHZ G722 64 kbit/s 16kHZ www.akuvox.com...

  • Page 57: Contact Listconfiguration

    Contacts > Contacts List > Group. Parameter Set-up: • Name: enter the group name. 12.2 Managing Contacts You can search, create, display, edit and delete the contacts in your phone book. Contacts > Contact List. www.akuvox.com...
  • Page 58 IP or SIP number will be displayed. • Search: enter the key number or key letter of the name to quickly search the contact. • Dial: enter a phone number then click Dial to initiate the call from the web. www.akuvox.com...

  • Page 59: Export/Import Contacts

    When the contact becomes so many that you can not afford to manage each contact one by one manually, you can import and export the contacts in batch on the device's web interface. You can go to Contacts > Contact list > Import/Export. www.akuvox.com...

  • Page 60: Relay Setting

    • 1-digt DTMF: set the 1-digt DTMF code within range from (0-9 and *, #). • 2~4 Digits DTMF: set the DTMF code according to the DMTP Option. For example, you are required to set the 3-digits DTMF code if DTMP Mode is set as 3-digits. www.akuvox.com...

  • Page 61: Web Relay Setting

    Web relay needs to be set up on the web Phone > WebRelay interface where you are required to fill in such information as relay IP address, password, web relay action, etc. before you can achieve the door access via web relay. www.akuvox.com...
  • Page 62 HTTP command in the web relay action, so you can configure multiple web relays. • Web Relay Key: it can be null or enter the configured DTMF code, when the door is unlocked via the DTMF code, the action command will be sent to the web relay automatically. www.akuvox.com...

  • Page 63: Configure White List For Door Relay

    • Assigned The Authority For: select All numbers to allow all numbers for the DTMF door unlock; select None to deny all numbers for the DTMF door unlock; select Only Contact List to only allow the contact number in your doorphone. www.akuvox.com...

  • Page 64: Door Access Schedule Management

    To do the configuration on the web Intercom > Relay > Relay Schedule interface. Parameter Set-up: • Relay ID: choose the relay you need to set up. • Schedule Enable: enable the relay schedule. www.akuvox.com...

  • Page 65: Create Door Access Schedule

    • Schedule Name: set the name of the time period. • Date Range: set the corresponding time period. • Day of Week: select the corresponding day of the week. This field will only be displayed when the Week and Normal types are selected. www.akuvox.com...

  • Page 66: Import And Export Door Access Schedule

    If you want to integrate with the third-party intercom system in terms of RF card door access, you can change the RF card code format to be identical to that applied in the third- party system. You can do this configuration on web Intercom > Card Setting interface. www.akuvox.com...

  • Page 67: Ic/Id Card Control

    Intercom > Card Setting > Card Type Support. 14.5 Mifare Card Encryption R28 can read the encrypted Mifare card for greater security. To do so you can navigate to Intercom > Card setting > Mifare Card Encryption. Parameter Set-up: www.akuvox.com...

  • Page 68: Configure Rf Card For Door Unlock

    • Block Key: enter the block password for access. 14.6 Configure RF Card for Door Unlock You can tap the RF card on the reader and click obtain to add an RF card for the user. Path: Intercom > User. Parameter Set-up: www.akuvox.com...

  • Page 69: Edit The User-Specific Door Access Data

    Import and Export User Data of Access Control 14.8 R28 series support User Data of access control to be shared among Akuvox R28 series door phones through import and export. To configure the configuration on the web Intercom > User > Import/Export User interface.

  • Page 70: Configure Open Relay Via Http For Door Unlock

    Configure Open Relay via HTTP for Door Unlock 14.9 You can open the door from a third-party device using the Akuvox HTTP command (URL) which triggers a door phone relay for the door opening. Also, you can type in an HTTP command on a browser to open the door using the HTTP command remotely.

  • Page 71: Configure Exit Button For Door Unlock

    • Trigger Electrical Level: select the trigger electrical level options between High and Low according to the actual operation on the exit button. • Action to Execute: select the method to carry out the action: FTP, Email, HTTP, TFTP, Manager Dial. www.akuvox.com...

  • Page 72: Configure Pin Code For Door Unlock

    • Enabled: disable the public key feature, the door can not be opened by the public key. Enable it, you can use the public key to open the door. • PIN Code: customize 3-8 digit numbers for the public key value. www.akuvox.com...

  • Page 73: Configure Private Pin Code On The Web Interface

    • User ID: enter the user’s ID. • Name: enter the user name ( resident’s name). • Code: enter the user’s private PIN. After user information and PIN code are entered, you can scroll down to Access Setting and configure private PIN code access control. www.akuvox.com...

  • Page 74: Configure Nfc For Unlock

    Intercom > PIN setting > Private PIN. 14.12 Configure NFC for Unlock You can also gain door access by mobile phone with NFC function, which is used together with Akuvox SmartPlus. You can keep the mobile phone closer to the door phone for door www.akuvox.com...
  • Page 75 R28 Door Phone Administrator Guide opening. Before you can open the door using NFC, you need to enable the NFC feature. To enable the NFC feature, go to Intercom > Card Setting > Contactless Smart Card. www.akuvox.com...

  • Page 76: Security

    • Trigger Options: select what can be triggered when the gravity sensor is triggered. 15.1.1 Client Certificate Setting Certificates can ensure communication integrity and privacy when deploying the Akuvox door phone. So, when the user needs to establish an SSL protocol, it is necessary to upload corresponding certificates for verification.
  • Page 77 Web Server Certificate: it is the certificate that sends to the client for authentication when the client requires an SSL connection with the Akuvox door phone. Currently, the format of the certificate can be accepted by the Akuvox door phone is .PEM, .DER, and .CER file. 15.1.1.1 Web Server Certificate To upload Web Server certificate on the device web interface Security >...
  • Page 78 DNS server using TLS protocol. So, before you apply for the SIP account, you need to upload the TLS certificate for the authentication from the servers. To upload the TLS certificate, go to Security > Advanced > SIP Server Certificate. www.akuvox.com...

  • Page 79: Motion Detection

    15.1.2.1 Configure Motion Detection You can turn on the motion detection and set up the motion detection interval on the web Intercom > Motion interface. Parameter Set-up: www.akuvox.com...

  • Page 80: Security Notification Setting

    15.1.3.1 Email Notification Setting If you want to receive the security notification via email, you can configure the Email notification on the web Intercom > Action > Email Notification interface properly. The email notification will show as the captures. www.akuvox.com...
  • Page 81 • Email Test: click to test if the email can be sent and received. 15.1.3.2 FTP Notification Setting If you want to receive the security notification via FTP, you can configure the FTP notification on the web Intercom > Action > FTP Notification properly. www.akuvox.com...
  • Page 82 To configure a SIP call notification on web Intercom > Action > SIP Call Notification interface. Parameter Set-up: • SIP Call Number: to configure the SIP call number. • SIP Call Name: to configure the display name of the door phone. www.akuvox.com...

  • Page 83: Action Url

    R28 allows you to set up specific HTTP URL command that will be sent to the HTTP server for the predefined actions. Relevant actions will be initiated if there occurs any changes in the relay status, input status, PIN code, and RF card access for security purposes. Path: Phone > Action URL. www.akuvox.com...

  • Page 84: Security Action Configuration

    15.1.5.2 Configure Action of Call When pressing the push button, the door phone will trigger the pre-configured action type, the notification can be sent out by Email, FTP notification, or SIP call. To do this configuration on web Intercom > Basic interface. www.akuvox.com...

  • Page 85: Configure Action Of Input

    • Action to execute: to choose which action to be executed aftertriggering. 15.1.6 Configure Action of Input When the Input interface is working, it can also trigger an action. You can do this configuration on web Intercom > Input interface. www.akuvox.com...

  • Page 86: Voice Encryption

    PCAP. If the user agent is blank, by default, users can see the company name “Akuvox”, model number, and firmware version from PCAP. To do this configuration on the web Account > Advanced > User Agent interface.
  • Page 87 R28 Door Phone Administrator Guide Parameter Set-up: • User Agent: support to enter another specific value, Akuvox is by default. www.akuvox.com...

  • Page 88: Monitor And Image

    16 Monitor and Image 16.1 RTSP Stream Monitoring Akuvox door phones support RTSP stream that allows intercom devices such as indoor monitors or the monitoring unit from the third party to monitor or obtain the real-time audio/ video (RTSP stream) from the door phone using the correct URL.

  • Page 89: Rtsp Osd Setting

    16.1.3 RTSP Stream Setting You can select the video codec format for the RTSP stream for the monitoring and configure video resolution and bit-rate etc. based on your actual network environment on the web Intercom > RTSP > RTSP Stream interface. www.akuvox.com...
  • Page 90 RTSP feature, the video RTSP is enabled by default and cannot be modified. • 2nd Video2 Enabled: Akuvox door phones support 2 RTSP streams, you can enable the second one. • Audio Codec: choose a suitable audio codec for RTSP audio.

  • Page 91: Mjpeg Image Capturing

    While the second video stream channel is 512 kbps by default. 16.2 MJPEG Image Capturing Akuvox door phones allow you to capture the Mjpeg format monitoring image if needed. You can enable the Mjpeg function on Intercom > RTSP > RTSP Basic and set the image quality on the web Intercom >...

  • Page 92: Nack

    • Video Quality: the video bitrate is from 50 to 90. 16.2.1 NACK NACK (Negative Acknowledgement) is used to ensure smooth and continued data transmission for the video call. To enable NACK, navigate to Phone > Call Feature > Others. Parameter Set-up: www.akuvox.com...

  • Page 93: Onvif

    Real-time videos from the door phone camera can be searched and obtained by the Akuvox indoor monitor or by third-party devices such as NVR (Network Video Recorder) you can configure the ONVIF function on the web Intercom > ONVIF interface so that other devices will be able to see the video from the door phone.

  • Page 94: Live Stream

    URL on the web browser to obtain it directly. To check the real-time video using a URL, you can enter the correct URL (http:// IP_address:8080/video.cgi) on the web browser if you want to obtain the real-time video directly instead of going to the web interface. www.akuvox.com...

  • Page 95: Logs

    • Local Identity: displays the door phone’s SIP account or IP number that receives incoming calls. • Name/Number: select the Name and Number options to search call log by the name or by the SIP or IP number. www.akuvox.com...

  • Page 96: Door Logs

    • Code: if opening the door via PIN code, the corresponding PIN code will be displayed. If opening the door via RF cards, the corresponding card number will be displayed, and if the door is opened by the HTTP command, it will beempty. www.akuvox.com...
  • Page 97 R28 Door Phone Administrator Guide • Type: if opening the door via PIN code, Password will be displayed. If opening the door via RF cards, Card will be displayed, and if the door is opened by the HTTP command, Http will be displayed. www.akuvox.com...

  • Page 98: Debug

    Upgrade > Advanced > System Log interface. Parameter Set-up: • Log Level: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is 3, the higher level is 5, and the more complete log is 7.

  • Page 99: Pcap

    Advanced > PCAP interface properly before using it. Parameter Set-up: • Specific Port: select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default. www.akuvox.com...
  • Page 100 1M maximum in capacity. If you set it as Disable, the PCAP will stop data packet capturing when the data packet captured reached the maximum capturing capacity of 1MB. • New PCAP: click start to capture a bigger data package. www.akuvox.com...

  • Page 101: Firmware Upgrade

    R28 Door Phone Administrator Guide 19 Firmware Upgrade Firmware of different versions for Akuvox door phones can be upgraded on the device web Upgrade > Basic interface. Parameter Set-up: • Upgrade: choose .rom firmware from your PC, then click Submit to update. If you want to upgrade the firmware and reset the device to the factory setting, tick the Reset check box.

  • Page 102: Backup

    Configuration files can be imported to or exported out of the device to your local PC on the device web Upgrade > Advanced > Others interface if needed. Parameter Set-up: • Export Config File: to export the current config file. • Export/Import: to export the current config file (Encrypted) or import a new config file. www.akuvox.com...

  • Page 103: Auto-Provisioning

    R28 Door Phone Administrator Guide 21 Auto-provisioning Configurations and upgrading on the Akuvox door phone can be done on the web interface via one-time auto-provisioning and scheduled auto-provisioning via configuration files, thus saving you from setting up configurations needed one by one manually on the door phone.

  • Page 104: Autop Schedule

    MAC-based configuration files. 21.2 AutoP Schedule Akuvox provides you with different Autop methods that enable the door phone to perform provisioning for itself at a specific time according to your schedule. www.akuvox.com...

  • Page 105: Pnp Configuration

    Plug and Play (PNP) is a combination of hardware and software support that enables a computer system to recognize and adapt to hardware configuration changes with little or no intervention by a user. To do this configuration on web Upgrade > Advanced > PNP Option interface. www.akuvox.com...

  • Page 106: Static Provisioning Configuration

    • Common AES Key: set up AES code for the intercom to decipher the general Auto Provisioning configuration files. • AES Key (MAC): set up AES code for the intercom to decipher the MAC-based auto provisioning configuration file. www.akuvox.com...
  • Page 107 • HTTP: http://192.168.0.19/ (use the default port 80) • http://192.168.0.19:8080/ (use other ports, such as 8080) • HTTPS: https://192.168.0.19/ (use the default port 443) Note • Akuvox does not provide user specified server. • Please prepare TFTP/FTP/HTTP/HTTPS server by yourself. www.akuvox.com...

  • Page 108: Integration With Third Party Device

    R28 Door Phone Administrator Guide 22 Integration with Third Party Device 22.1 Integration via Wiegand If you want to integrate the Akuvox door phone with the third-party devices via Wiegand, you can configure the Wiegand on the web Intercom > Wiegand interface. Parameter Set-up: •...

  • Page 109: Integration Via Http Api

    22.2 Integration via HTTP API HTTP API is designed to achieve a network-based integration between the third-party device with the Akuvox intercom device. You can configure the HTTP API function on the web Intercom > HTTP API interface for the integration.
  • Page 110 • IP01-IP05: enter the IP address of the third-party devices when the WhiteList authorization is selected for the integration. Please refer to the following description for the Authentication mode Authorization Mode Description No authentication is required for HTTP API as it None is only used for demo testing. www.akuvox.com...

  • Page 111: Integration With Milestone

    R28 Door Phone Administrator Guide Normal This mode is used by Akuvox developers only. If this mode is selected, you are only required to fill in the IP address of the third-party device for Whitelist the authentication. The whitelist is suitable for operation in the LAN.

  • Page 112: Power Output Control

    0.8A. 22.5 Integration with Lift Control You can connect the R28 door phone with AKuvox EC32 lift controllers and third-party lift controllers for the lift control. You can summon the lift to go down to the ground floor when you are granted through various types of access methods on the door phone.
  • Page 113 R28 Door Phone Administrator Guide Parameter Set-up: • Lift Control List: select integration mode among seven Options: None, Chiyu, KeyKing, ZKT, Akuvox EC32. The detail for the options will be provided in the following chart. Integration Mode Description If you select None then the RS485 integration None will be disabled.

  • Page 114: Password Modification

    The default system password is *2396#, and the default service (setting) password is 3888. To set or modify the system and service passwords on the device, press the system password (which is *2396# by default), select Admin Access, and select Set Admin www.akuvox.com...

  • Page 115: Configure Web Interface Automatic Logout

    Security > Basic > Session Time Out interface. Parameters Set-up: • Session Time Out Value: the range from 60 to 14400 sec. If there is no operation over time, you need to log in to the website again. www.akuvox.com...

  • Page 116: System Reboot&Reset

    RF cards, face data, and so on). Or, select Reset Configuration to Default State (Except Data) Reset, if you want to reset the device (retaining the user data). To reset the device, go to Upgrade > Basic. www.akuvox.com...

  • Page 117: Abbreviations

    LCD: Liquid Crystal Display LED: Light Emitting Diode MAX: Maximum POE: Power Over Ethernet PCMA: Pulse Code Modulation A-Law PCMU: Pulse Code Modulation µ-Law PCAP: Packet Capture PNP: Plug and Play RFID: Radio Frequency Identification RTP: Real-time Transport Protocol www.akuvox.com...
  • Page 118 SNMP: Simple Mail Transfer Protocol SDMC: SIP Devices Management Center TR069: Technical Report069 TCP: Transmission ControlProtocol TLS: Transport Layer Security TFTP: Trivial File Transfer Protocol UDP: User Datagram Protocol URL: Uniform Resource Locator VLAN: Virtual Local Area Network WG: Wiegand www.akuvox.com...

  • Page 119: Faq

    Using Akuvox IP Scanner to search Akuvox devices in the same LAN network. Q2: Do Akuvox devices support opus codec? A2: For now, only Akuvox Android video IP phone R48G can support Opus audio codec. Q3: What is the supported temperature range for the Akuvox door phone? A3: R20/E21/R26/R23/Standard R27/Standard X915 –...
  • Page 120 A7: Sorry, they are not supported. They need to be implemented via hardware modifications. Q8: How to confirm whether my device is hardware version 1 or hardware version 2? A8: 1. Label • Hardware Version 1 • Hardware Version 2 • Firmware Version www.akuvox.com...
  • Page 121 220.X.X.X is hardware version 2. • Hardware Version The firmware is different between the hardware version1 and hardware version 2. Go to Web > Status > Firmware Version. If the hardware version is 220.x, then the device is hardware version 2. www.akuvox.com...

  • Page 122: Contact Us

    R28 Door Phone Administrator Guide 27 Contact us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.

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